“I have bought many many items from Jane Austen. One item I often get complimented on is my handbag. No longer new, but still attracts attention. I always tell people who ask about it, where I bought it.”
“I'm an American who was lucky enough to visit England, including Bath, several years ago. I absolutely loved it and so hope I can return to your beautiful country. I love everything Jane Austen! Thank you for this wonderful site where I can browse and pretend I'm actually in Bath again!”
Dear Pauline,
Thank you for your feedback. Please see our other response to your review regarding the earrings you purchased.
Unfortunately, as the earrings were returned to the incorrect address, there was a delay in collecting them by our online team who operate in a different location. We were unable to provide any refunds without inspecting the earrings first. Once collected, we experienced an error on our system, but these have now been refunded, in which you should shortly receive a refund confirmation.
As a very small team, we appreciate your understanding and loyalty, and are working hard behind the scenes to ensure our customers experience the best service as possible.
Best wishes,
The Jane Austen Online Gift Shop Team
