Dear Pauline,
Thank you for your feedback. Please see our other response to your review regarding the earrings you purchased.
Unfortunately, as the earrings were returned to the incorrect address, there was a delay in collecting them by our online team who operate in a different location. We were unable to provide any refunds without inspecting the earrings first. Once collected, we experienced an error on our system, but these have now been refunded, in which you should shortly receive a refund confirmation.
As a very small team, we appreciate your understanding and loyalty, and are working hard behind the scenes to ensure our customers experience the best service as possible.
Best wishes,
The Jane Austen Online Gift Shop Team
“The website is very nice and offers a wide range of products, but many of them are really expensive (t-shirts at £40–50). For those living outside the UK, international shipping costs are high, and there's an additional £10–12 customs fee to pay upon delivery. This makes it almost impossible to buy anything!
Regarding the Jane Austen Festival, the ticket sales system was poorly managed. Ticket releases should have been staggered, and there should have been a limit of 2–4 tickets per person per purchase. It seems some people were able to buy many tickets at once, and I couldn’t get access to any of the dances or activities, even though I was online exactly at the start of sales. I really hope more dances will be added during the festival week!”
Good morning,
Thank you for providing feedback.
We are sorry to hear you are dissatisfied with the prices on our website. Unfortunately, customs fees are out of our control and not something that we have a say over. With ever-changing tariff laws, we have seen an increase in international customers having to pay these duty fees to receive their parcels, and have been working closely with our courier partners to find a solution for this. We do subsidise shipping costs as much as possible, always with our customers in mind, in order to provide the best shipping service available.
As for the Festival, you are welcome to email the Festival Team at festivaloffice@janeausten.co.uk, as any feedback is appreciated and they will be able to answer any queries you may have for future events and how to make the most of your Festival experience.
Best wishes,
The Jane Austen Online Gift Shop Team
“I am so glad to have found JaneAusten.co.uk. Everything I received from them has been outstanding. I had an issue with an order recently, reached out to them and it was handled quickly and professionally. Wonderful place to purchase from.”
“Such a beautiful ring. Gift to my daughter who is a massive Jane Austen fan. She wears it all the time. Thank you to the staff at the Austen Centre who sourced the right size for me.”
“I am very pleased with my purchase. I am also grateful to your delivery service for caring about customers. My order of two books was divided into 2 parcels, and t I did not have to pay duty for a purchase over 45 euros.”
“I love the website of Jane Austen.co.uk, it’s has beautiful gifts to see and books which I love, it’s got so many choices to choose. I love the categories you put them in order too and easy to find too.”
