“It's hard to write a review when I have not received the package yet. I haven't even received a tracking number. I'm very frustrated not being able to track the shipment. I purchased this for a friend's birthday tomorrow. I will be lucky to get it to her.”
Dear Barbara,
We are so sorry to hear your parcel had not reached you. I have responded to your email after investigating this further - due to unpaid customs charges, this parcel is being returned to us. Once it arrives back to our warehouse, we are happy to provide either a refund or attempt to resend it to you.
Again, we apologise for this inconvenience - we will await your response as to what you wish to do from here.
Best wishes,
The Jane Austen Centre Team
“Great selection of merchandise. I purchased a sweater as a gift and it arrived quickly and is great quality. I just wished I had added the gift wrap option! My friend loved it!”
“I was so excited when I could finally order things from the Jane Austen shop and the shop is excellent and they got my orders correct which was fantastic.”
“The necklace arrived when it was supposed to. Very efficient service. I love the shop and the items it sells and will be back again for other items soon.”
“I continue to be impressed by the quality and excellence of your products at the Jane Austen Centre. Thank you Jane Austen Centre! You've done it again.”
