Hi Katherine,
Thank you for sharing your feedback. We take all reviews seriously and are committed to addressing any concerns. I have emailed you regarding this order and have processed the missing gift wrap to be refunded immediately.
Best wishes,
Hannah Symonds
Online Administrative Assistant
“We find the merchandise we purchase through the Jane Austen Center has always been of great quality and the tea timer is no exception. Beautifully crafted and a wonderful addition to our afternoon tea.”
“My product was broken in transit and unfortunately I had to chase up a response to my email reporting this, another Trio has apparently been despatched but not yet received.”
