“Being a Jane Austen fan I just had to check the site out. Ordering was easy and they kept their word about a tracked shipping I was able to check on every now and then.
But... my favourite clothing items, the hoodies with the names of the novels, were almost out of stock. Two hoodies were sold out completely and one didn't have my size. I was able to only get three. When I asked them about the hoodies coming in again, they first said that anything not on sale would come back (note, the hoodies out of stock wrre not part of the sale) and when I named the hoodies, they said those were not coming back but there's something exciting and new coming instead. I asked them abojt the new things and they refused to tell me anything. I'm not buying anything else from this site before I can complete a Jane Austen novel hoodie collection with the three I'm missing (Sense and Sensibility, Emma and Mansfield Park)”
“I bought a t-shirt in the sale, and I'm very pleased with the quality. Looking forward to warmer weather so I can wear it and be admired! I already have my next purchase planned.”
“It purported to be a vintage serving spoon with a Jane Austen quotation but it wasn't big enough to be a serving spoon, was nothing like the design of the pictured spoon and the quotation wasn't from Austen. The only favourable comment I can make is that JA.co.uk gave me a full refund.”
Hello David,
Thank you for providing us with this insightful feedback in regard to our Vintage Spoons. I'm sorry to hear that you were not satisfied with your order, but we're pleased that a refund was issued to you promptly following your initial complaint.
Additionally, we're sorry for any confusion in regards to these antique items. As stated on our website, due to the individual nature of the spoon, each item may differ slightly from the picture used; however, we will be implementing quality checks to ensure all spoons dispatched are of adequate size.
Thank you for bringing this matter to our attention, and please feel free to get in contact with online@janeausten.co.uk if you have any further concerns.
