“Am so glad I searched and found your website in a moment of inspiration for my daughters 21st present. Excellent communication and delivery was very fast aaa*”
“Hi, very disappointed with the bluebell necklace, worn for first time and blue paint came of and stained skin, possibly not stable with perfume
Had to remove, earrings ok but obviously coloured part not in contact with skin”
Dear Craig,
Thank you for your feedback. We're terribly sorry to hear about this issue with your necklace. This is not the standard we expect from our products, and we certainly apologise for any inconvenience this may have caused you.
We have issued a refund for your necklace; this should be with you immediately, but please feel free to email online@janeausten.co.uk if it has not reached you in 3 working days.
Once again, we apologise for the negative experience, so please don't hesitate to get in contact if you have any further concerns.
Sincerely,
Mary C.
