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Jane Clayton Reviews

4.8 Rating 9,692 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,692 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

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Anonymous
Verified Buyer
“Intuitive website with easy-to-use filters; excellent source of fabric samples”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“I ordered a custom Roman blind in a beautiful Casamance fabric. Upon ordering I was told it would take 4-6 weeks to receive it. I was happy to wait. However this time frame came and went and I enquired regarding the delivery date of my blind. I was told it would be delivered by the end of the week and that I'd receive tracking details before it shipped. Again, this came and went with no communication from Jayne Clayton. I had to email again. I was then told it would be dispatched on the Monday. I heard nothing so again ailed to enquire of it's whereabouts. No response. I emailed again a few days later. No response again. I finally filed a PayPal dispute and received no response there either. Contacted via Instagram twice and finally got a reply. A day or so later I received tracking details and after that a response from the team. I've received the blind and have to say I am sorely disappointed with the quality. The wood used to hang the blind is unfinished and have spots of mould. There were no fixings and no drill holes in the blind. Throughout the fabric is puckered and where it should be blind stitched white threads show throughout. I can't quite believe the quality considering the price and I have ordered many bespoke Roman blinds from other companies that were significantly less expensive and the quality ten fold of that of Jayne Clayton. Overall a very disappointing service and product and I doubt I will ever return.”
Helpful Report
Posted 9 months ago
Carol M
Verified Buyer
“Very impressed with Jane Clayton. Telephone calls and emails are answered by highly motivated, knowledgeable and friendly staff. It was a pleasure to deal with this company. Thank you.”
Helpful Report
Posted 10 months ago
Claire B
Verified Buyer
“Lovely fabric at a good price, especially with the sale. Website was very difficult to use as it wasn't fully functional between three browsers, two mobile phones. Eventually worked using Chrome on a desktop.”
Helpful Report
Posted 10 months ago
Christine B
Verified Buyer
“Great to a find company which offers a fair sample service. My sample arrived within a week a we're nicely presented along with all the relevant information. Would definitely recommend this company.”
Helpful Report
Posted 10 months ago
Carol S
Verified Buyer
“Great website. Lots of choice and ideas. Samples delivered quickly.”
Helpful Report
Posted 10 months ago
Theodor V
Verified Buyer
“The carpet we bought sheds a lot. I filled the vacum 4 rounds added a picture of the shedding. Still sheds after 2 weeks and we need to vacuum every 3 days. Also it still has a strong smell similar with manure that hasn't aired out yet, and we've had it for 2 weeks now. It also came with some patches where the strands seem to be clumped together like a patch of glue that won't come apart. The colours though are as promised. I wouldn't recommend.”
Helpful Report
Posted 10 months ago
Adriana K
Verified Buyer
“Hello, quick and profesional approach, The fabrics are very good quality.”
Helpful Report
Posted 10 months ago
Nicola C
Verified Buyer
“I’ve phoned a couple of time due to queries on wallpaper. The service I received was the very best, polite, friendly & my queries solved.”
Helpful Report
Posted 10 months ago
Judith C
Verified Buyer
“Wallpaper was competitive price and delivered well packed within stated timeframe”
Helpful Report
Posted 10 months ago
Frances C
Verified Buyer
“Lovely selection of fabrics”
Helpful Report
Posted 10 months ago
Martin B
Verified Buyer
“Excellent service. If you have a problem they can fix it on the phone. 👍”
Helpful Report
Posted 10 months ago
Mandy T
Verified Buyer
“From browsing the website through to the arrival of my purchase everything seemed simple and straightforward Item was extremely well packaged so no risk of damage”
Helpful Report
Posted 10 months ago
Aegis I
Verified Buyer
“Fabulous service, great range, easy to search, speedy samples.”
Helpful Report
Posted 10 months ago
Alison E
Verified Buyer
“Very speedy delivery of my wallpaper which was excellent quality and a reasonable price”
Helpful Report
Posted 10 months ago
Christina C
Verified Buyer
“The team at Jane Clayton have been extremely helpful and would highly recommend this company.”
Helpful Report
Posted 10 months ago
Hazel B
Verified Buyer
“Order delivered in good condition. Customer service excellent when I had made a mistake with the order.”
Helpful Report
Posted 10 months ago
Carol D
Verified Buyer
“Great tanager of wallpaper at a good price, really helpful staff, fast delivery. Fully recommend”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Excellent service lovely wallpaper”
Helpful Report
Posted 10 months ago
Steve B
Verified Buyer
“I have not received anythibg as yet!”
Helpful Report
Posted 10 months ago
Jane Clayton is rated 4.8 based on 9,692 reviews
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