Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.79

4.8 Rating 9,690 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 26th December 2024

425

Anonymous

Anonymous // 01/01/2019

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“I quickly found the wallpaper design that I wanted, and completed the order. There was excellent communication and updates from Jane Clayton & Co, and I received my order within days with no delay. Great service!”

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Posted 6 months ago

“My rug is absolutely beautiful. Great value for money.”

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Posted 6 months ago

“I like it very much, I love the style, colours etc.”

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Posted 6 months ago

“Jane Clayton & Co have a comprehensive website and ordering is easy. In addition, their personal service (as I have ordered multiple 2m+ blinds) is exception. Rosie has been brilliant. The quality of the craftmanship is excellent and my blinds and curtains are truly lovely. I could not be happier with the product or the service. Thank you so much.”

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Posted 6 months ago

“Never received the samples ordered and unable to reach company.”

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Posted 6 months ago

“Good quality, beautiful wallpaper. Delivered quickly too”

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Posted 6 months ago

“Words cannot express by dissatisfaction! I placed an on 12/6/24 for Neon fabric and confirmation came through to showing my correct address. The same day I amended the order to ensure the fabric was f/r. 4 working days later receive a mail saying my fabric SHERBET !! was to be delivered to my old address the next day and a signature would be required. Wrong fabric! Wrong address! I sent 2 emails that evening and phoned your office when open the followed no day. Nobody could speak to me about the error !!!! I asked for a full refund. I was told this would be actioned. I waited 4+ hours and sent a sharp email. Then I received a written apology and was told a refund was being made to my card credited 29/6/24. How can a big company get things so wrong???? I cannot recommend Jane Clayton and trust this error is drawn to the attention of their MD.”

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Posted 6 months ago

“I have had curtains and blinds made by Jane Clayton, they are of extremely high quality. I would recommend to a friend.”

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Posted 6 months ago

“Very fast and efficient service.”

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Posted 6 months ago

“I placed an order for a pair of bespoke curtains in Shiraz Bukhara fabric. The curtains were beautifully made & all the expert help given from start to finish was excellent, kindly done, patiently done & my needs were understood. The lady, Nola, was lovely with me. I shall be returning to place a further order because I am so happy.”

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Posted 6 months ago

“Would not recommend. The curtains I ordered are beautiful, but they took much longer than promised, customer service were very difficult to reach, the parcel was delivered not on the day listed on the tracking page but on another day, to the wrong address, and communication with customer service to retrieve the parcel was painstakingly slow - they made no effort to retrieve the parcel or help me, in the end I pieced it together and managed to track the parcel down but the whole thing was very time-consuming, stressful and frustrating.”

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Posted 6 months ago

“Had a harlequin rug its beautiful and good quality”

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Posted 6 months ago

“Whereas this is no fault of yours, the fabric was so different in person versus the way it looked online. I had ordered a sample of the main pattern (large floral design) and assumed the coordinates would go well as they are part of the same collection. I even inquired about this. However the greens didn’t coordinate and the checked fabric online looked like it had some peach in it to match the floral but it turned out to be completely different. I know I took a chance not ordering samples for all three fabrics I purchased instead of just the one but unfortunately now I have to accept I spent a lot of money, can’t return it and can’t use it. Lesson learned for sure. Additionally I want to add that it was very inconvenient to have to be home to sign for the delivery. I missed the delivery twice as I wasn’t home and was so fearful of missing the 3rd attempt as I was warned it would be returned to the seller.”

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Posted 6 months ago

“simply excellent ! very pleased with the fabric colour , quality and value thank you for delivering more than I expect !!”

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Posted 6 months ago

“Great company, timely delivery”

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Posted 6 months ago

“A great selection and variety of all kinds and prices of fabrics. I ordered some free samples which arrived beautifully packaged and of a good size to see the full pattern, just have to decide which one to order now .”

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Posted 6 months ago

“I requested 3 free samples from the fabulous velvet range which arrived within 48 hours, were a generous size and delivered in a 5 star folder. Excellent first contact impression.”

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Posted 6 months ago

“Ordered some paper needed more It says to email you never get back to people Will not order again from you”

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Posted 6 months ago

“Fabric is lovely, keenly priced, and arrived quickly.”

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Posted 6 months ago

“Firstly my order was delayed by about 10 days and then I was sent the wrong order. In the event this was sorted out reasonably quickly so I at last have my fabric.”

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Posted 6 months ago

Jane Clayton is rated 4.8 based on 9,690 reviews