Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.79

4.8 Rating 9,759 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 29th January 2025

429

Anonymous

Anonymous // 01/01/2019

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“Although my order was late in arriving , I was kept informed of timescale and expected arrival”

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Posted 3 months ago

“Excellent service, prompt delivery. Disappointed to see that you had a sale just a few days after placing my order which could have saved me a rolls worth of paper.”

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Posted 3 months ago

“Rang and spoke to a lovely girl who was very helpful. Would certainly use again.”

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Posted 3 months ago

“Excellent communication and support.”

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Posted 3 months ago

“Great product delivered very quickly 😀”

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Posted 3 months ago

“Great individual items. Seamless sale online, delivery etc”

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Posted 3 months ago

“Ordered a sample and then ultimately rolls of Morris's wallpaper. Good price good service and delivery.”

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Posted 3 months ago

“Easy ordering and quick dispatch of samples.”

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Posted 3 months ago

“The order did not come within the time frame advertised and when I tried to contact the company ,they put the phone down and haven't responded to my email. Poor service.”

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Posted 3 months ago

“Great Web site, easy to navigate, easy to order and super fast delivery topped off with an unbeatable price, what's not to like!”

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Posted 3 months ago

“Curtains look great, and fabric lovely, good value and as ever quick service”

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Posted 3 months ago

“Disappointed that messages sent after receiving a sample, for advice and help went read but totally ignored”

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Posted 3 months ago

“Sample far too small”

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Posted 3 months ago

“Very happy with fabric. Delivery was extremely quick and my order was well packed.”

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Posted 3 months ago

“I ordered samples of fabric, then the fabric of choice from Jane Clayton. Both the sample and the roll of upholstery fabric were well packaged and delivered promptly. Good value for money, and excellent customer service.”

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Posted 3 months ago

“I thought that the website was easy to use, and I appreciated the ability to order a sample of wallpaper however, given that the wallpaper I chose had many colors, I would have hoped that this swatch included some of those colors and not just the area that had cream and gold. I understand that one can’t predict what segment of a pattern one will get but in a geometric pattern with some unusual colors, I would think common sense would have dictated the choice of the sample to send. I’m not willing to try to get another one (even at only $10) because I may get the exact same rather boring part of the color palette.”

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Posted 3 months ago

“Bonjour, Je ne peux donner un avis sur les produits commandés puisque je ne les ai pas reçus et échange plusieurs mails par jour avec UPS qui se moque de moi. UPS m'avait informé que la livraison interviendrait le 15 octobre. Puis hier, j'ai été informée que la livraison aurait lieu entre 10h30 et 12h30. Je viens recevoir un mail me disant que la livraison est retardée. Mon nom a été modifié pour une raison que j'ignore (je vous transfère les mails d'UPS) et je vous demande d'intervenir en URGENCE auprès d'UPS pour que la livraison soit effectuée demain à Véronique DE LA HOUGUE Interphone : HOUGUE adresse : 2 rue du COLOMBIER - 4ème étage - 45000 ORLEANS. Merci pour votre intervention.”

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Posted 3 months ago

“Brilliant, quick service.”

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Posted 3 months ago

“Wallpaper arrived promptly. Unfortunately the roll we bought to make sure we had enough was non returnable. This wasn’t made clear when we made the purchase and no reason was given in the email we received after trying to return it. Very disappointing especially bearing in mind the cost per roll”

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Posted 3 months ago

“Excellent service start to finish”

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Posted 3 months ago

Jane Clayton is rated 4.8 based on 9,759 reviews