Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.79

4.8 Rating 9,741 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 23rd January 2025

Janet E

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commande rapidement reçue et bien emballée. Merci !”

Helpful Report

Posted 1 year ago

Many thanks for your kind review Katherine!

Posted 1 year ago

“I was looking to redecorate a communal area and with wallpaper in keeping with the period of the property and providing a good contrast with the surrounding area and decor. I found the William Morris Snakehead Madder Gold on your site and purchased the rolls required which were delivered within 2 days. I hope from the photos attached you think it looks super. Thank you. The free delivery was an important part of the reason for purchase.”

Jane Clayton 5 star review on 13th March 2023

Helpful Report

Posted 1 year ago

Thank you for your review Ged! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Customer service was excellent. There was a fault with my wallpaper but it was sorted quickly and professionally. Beautiful products.”

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Posted 1 year ago

Thank you for your review Nicola! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Excellent service, speedy delivery and well packaged. Will use again,”

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Posted 1 year ago

Many thanks for your kind review Carol!

Posted 1 year ago

“Beautiful fabric. Delivered on time. Well packaged. Many thanks”

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Posted 1 year ago

Many thanks for your kind review Karen!

Posted 1 year ago

“I have ordered wallpaper twice recently and have been very pleased with the prompt delivery and value for money.”

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Posted 1 year ago

“I cannot thank Jane Clayton's ladies enough for all the help they provided to me during my journey to decide on a new fabric. Comparing colours and textures of fabrics I found was difficult when using the internet and they brought the human touch to the procedure. Giving advice and supplying fabric samples.”

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Posted 1 year ago

“Excellent service. Having ordered wallpaper from Jane Clayton, which arrived within days, we discovered one of the rolls had a fault. A refund was made promptly.”

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Posted 1 year ago

“Thanks for asking for feedback. Two of the four cushions I ordered were delayed by weeks. Also, all the cushions have less filling than I would have liked. Basak”

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Posted 1 year ago

“Excellent customer service . Prompt delivery and similarly return and refund . Good Colour clarity of wallpaper.”

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Posted 1 year ago

Thank you for your review! We really appreciate your kind comments and hope to hear from you again soon.

Posted 1 year ago

“Excellent price and service. Return of excess wallpaper rolls simple.”

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Posted 1 year ago

Thank you for your review Brian! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Excellent product, as described on the website.”

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Posted 1 year ago

Thank you for your lovely review!

Posted 1 year ago

“Rug was good quality and arrived on time Thanks”

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Posted 1 year ago

Thank you for your lovely review Stephen!

Posted 1 year ago

“fast safe and efficient delivery. Decorator said it was a dream to work with”

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Posted 1 year ago

Many thanks for your kind review!

Posted 1 year ago

“I have recently bought some beautiful wallpaper and have had velvet curtains made too . Each member of the team I have spoken to have been really friendly and knowledgeable. I have had two pairs of full length , eyelet curtains made . The quality and professional hand finish is superb. I certainly will be back with my next project. Thank you”

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Posted 1 year ago

Many thanks for your kind review!

Posted 1 year ago

“Everyone at Jane Clayton was extremely helpful. I was only sorry that the rug I ordered was not suitable and I needed help in returning it. There was no delay in organising the refund. I should not hesitate to order from the company in the future.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Quality product at a reasonable price, excellent service.”

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Posted 1 year ago

Thank you for your review Elizabeth! We are pleased to hear that we were able to offer an excellent service!

Posted 1 year ago

“Thank you very much for your excellent service. The wallpaper was lovely and the refund for the surplus roll was prompt. I would recommend the site. Mrs. P. Bloor”

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Posted 1 year ago

Thank you for your kind review! We appreciate the recommendation and hope to hear from you again soon.

Posted 1 year ago

“Good products and competitive pricing. We have had a few delivery issues though and it was not clear over the Christmas period re opening hours.”

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Posted 1 year ago

“Tried to call several times to speak to customer service to place order by telephone kept waiting but no response.Left message requesting call back but no response.”

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Posted 1 year ago

Jane Clayton is rated 4.8 based on 9,741 reviews