Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.79

4.8 Rating 9,690 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,690 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 26th December 2024

425

Anonymous

Anonymous // 01/01/2019

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“The two Christian Lacroix cushions i ordered arrived very quickly they were extremely well packaged and it was a first class service from Jane Clayton &Co.”

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Posted 6 months ago

“5 stars for Quality Communication and support”

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Posted 6 months ago

“Great communication, additional delay for shipment but Quick delivery. Would highly recommend, very reliable website, gréât choice Thanks from Paris!”

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Posted 6 months ago

“Brilliant service from the colleagues when I called to source additional rolls of the paper I already had, ensuring the batch numbers were all the same. I really felt their service was fantastic and their prices competitive.”

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Posted 6 months ago

“The quality of wallpaper is outstanding 100% worth the wait after a little hiccup with the dispatch. Looks amazing on our living room wall. A small piece of where we are getting married forever in our home.”

Jane Clayton 5 star review on 17th June 2024

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Posted 6 months ago

“Really pleased with the finished blind but Customer Service doesn't align with cost of products. After 6 weeks of waiting I had to chase the order to be told it was being dispatched that week. It never arrived so I chased again and apparently delays were in dispatch, but JC didn't think to inform me. Then eventually delivery day came, waited in to the refresh the tracking to see that they attempted delivery - they did not and left it with a neighbour who's house didn't exist. After walking the road he found it strewn across a neighbours drive lying in the great British weather!”

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Posted 6 months ago

“The item was delivered late. I have been trying to return it for weeks and the support team I emailed with is now no longer responding.”

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Posted 6 months ago

“Wow! This wallpaper is of superb quality & looks absolutely amazing. Delivery & packaging were great.”

Jane Clayton 5 star review on 14th June 2024

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Posted 6 months ago

“wonderful service, very personal, friendly and helpful and efficient.”

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Posted 6 months ago

“Lovely material ...will be ordering a lot more for dining chairs in the near future”

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Posted 6 months ago

“To be honest the rug is brown not gold / yellow. Website photos have a lot of colour saturation applied, which makes the product look more vibrant than it is in reality.”

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Posted 6 months ago

“I am very happy with the quality and looks of my pappelina bathroom carpet. Good looks, easy to car for and non slippery!”

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Posted 6 months ago

“Good service and quality samples arrived in good time but sadly they don’t match the fabric I am trying to get for my sofa. Seems the harlequin folia plain velvet range is no longer and the Performance fabrics don’t match my blue colour.”

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Posted 6 months ago

“Horrible customer service. Orders sent in piecemeal order.”

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Posted 6 months ago

“I was absolutely delighted with my curtains. The workmanship was first class. Certainly recommend them. Rhona Smart.”

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Posted 6 months ago

Thank you for your great feedback Rhona, we are very pleased to hear it!

Posted 6 months ago

“Always great service”

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Posted 6 months ago

Thank you for the review, Elaine!

Posted 6 months ago

“Jane Clayton is my go to firm when looking for fabrics and wallpapers. They have the biggest selection by far and the website is easy to use an attractive and the service and delivery is first class.”

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Posted 6 months ago

Thank you for your great feedback, we are very pleased to hear it!

Posted 6 months ago

“Great website and excellent customer service.”

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Posted 7 months ago

Thank you, we love to hear this kind of feedback!

Posted 6 months ago

“Love the wallpaper!! Beautiful and so classy!”

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Posted 7 months ago

Thank you for your review, we are very pleased to hear it!

Posted 6 months ago

“The quality of your goods are good, but I made 3 orders from you recently and all 3 had delivery issues. 3 to 5 days turned into 4-5 weeks. Curtains required multiple chasing. You shouldn’t set expectations on website which can’t be delivered”

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Posted 7 months ago

Jane Clayton is rated 4.8 based on 9,690 reviews