Login
Start Free Trial Are you a business?? Click Here

Jane Clayton Reviews

4.8 Rating 9,675 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,675 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Victoria A
Verified Buyer
“Professional and quick service with easy to find and use website. Every interaction has been good. Highly recommended. Material arrived within 2 days of ordering.”
Helpful Report
Posted 5 months ago
Keith P
Verified Buyer
“Delivery driver couldn't find our address and left us high and dry as we arranged the decorator for the next day after we received the delivery notification. Contacted customer service who in turn contacted the delivery company and sorted our delivery. Well done!”
Helpful Report
Posted 5 months ago
Susan O
Verified Buyer
“The company are very good . The fabric was lovely although a slightly different colour to the picture . The worst part was the delivery UPS rescheduled 3 times and then when tracked it . It said delivered to an address 10 miles away. With very few details . Eventually after opening an account with them to get more details . It hadn't even left the depot ! . I suggest They should get a different delivery company !!”
Helpful Report
Posted 5 months ago
Judith H
Verified Buyer
“Very good service. came the next day after ordering.”
Helpful Report
Posted 5 months ago
Lesley C
Verified Buyer
“Beautiful headboard, very well made. Process of ordering very easy with contacting on email fast and efficient. I would have given 5 stars but the delivery of the item came somewhat short. Having asked for the headboard to be delayed due to my being away and arranging a date when I was back for it to be dispatched, this did not happen. I contacted them via email and phone and was asuured the headboard was going out the following day, which it didn't. I then had to ring again a few days later to find out it hadn't even been despatched. After insisting I have a despatch date they did despatch the following day and the couriers used were reliable and efficient. I would definitely order from JC & Co again even with the delivery problems.”
Helpful Report
Posted 5 months ago
Victoria J
Verified Buyer
“Excellent selection of wallpapers speedily delivered in fine packaging ideal for making choices”
Helpful Report
Posted 5 months ago
Jill T
Verified Buyer
“Great service, thank you.”
Helpful Report
Posted 5 months ago
Toni R
Verified Buyer
“Nice samples of fabric”
Helpful Report
Posted 5 months ago
Tracy A
Verified Buyer
“I still haven't received my order so not able to provide a proper review at this stage”
Helpful Report
Posted 5 months ago
Leah P
Verified Buyer
“Lovely fabric samples. Still deciding, yet.x”
Helpful Report
Posted 5 months ago
David S
Verified Buyer
“Jane Clayton was the only UK website that had a Brink and Campman all wool rug that looked similar to one I bought 15 years ago that needed replacing. The correct order arrived safely within the advertised time period. It is lighter in colour than I wanted from the pictures but is good quality. When buying my next rug I will need to travel to see the rug in person first.”
Helpful Report
Posted 5 months ago
Yvonne S
Verified Buyer
“Fast postage, packaging excellent, product just lovely!”
Helpful Report
Posted 5 months ago
Susan K
Verified Buyer
“Great sticking power! Works really well , carpet to rug.”
Helpful Report
Posted 5 months ago
Mary S
Verified Buyer
“I hunt got it on wall yet. But I love it thanks jayne for making it possible for my bedroomx”
Helpful Report
Posted 5 months ago
Lorraine S
Verified Buyer
“I ordered a batch of wallpaper samples (William Morris) prior to purchasing several rolls for decorating the bedroom, they arrived next day and I have chosen One so will be placing the order in the next few weeks. The service was very prompt and nicely presented in a folder, I was very pleased.”
Helpful Report
Posted 5 months ago
Eileen C
Verified Buyer
“It would have been nice to have received the goods! Still waiting patiently”
Helpful Report
Posted 5 months ago
Good morning Eileen, Thank you for your review, and I'm sorry to hear that you haven't received your samples yet. These were posted out some time ago, so I can only presume that these were lost in the post I'm afraid. We have raised a replacement order and sent you an email on Friday to confirm. Please don't hesitate to reach out to us via theteam@janeclayton.co.uk or 01761 404505 if we can assist any further. Apologies again for the delay, and please do let us know if we can help with anything else! Kind regards, Collette
Posted 5 months ago
Anonymous
Verified Buyer
“A superb range of wallpapers. Helpful customer services and quick delivery.”
Helpful Report
Posted 5 months ago
Christine Y
Verified Buyer
“Excellent Service would order again”
Helpful Report
Posted 5 months ago
Madeleine W
Verified Buyer
“All as promised excellent service Wonderful wall paper love it”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Excellent service as usual. JC sourced an out of stock item for me. It was competitively priced and arrived promptly.”
Helpful Report
Posted 5 months ago
Jane Clayton is rated 4.8 based on 9,675 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request