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Jane Clayton Reviews

4.8 Rating 9,759 Reviews
96 %
of reviewers recommend Jane Clayton
Company Reviews Metrics Info
4.8
Based on 9,759 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Jane Clayton Reviews
Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Excellent service- order arrived very promptly and well packaged and exactly as ordered. It was also less expensive than the same material from other suppliers. Would definitely use again.”
Helpful Report
Posted 5 months ago
The T
Verified Buyer
“1st time we have used your product , hopefully not the last . Quality.”
Helpful Report
Posted 5 months ago
WL W
Verified Buyer
“Very dissappointing service for a nearly £2000 orfer.The main challenge was the delivery. The courier used by J@c. Courier mandated signature no other option. Given delivery window. No show. From real time map driver was just 5 mins away " in the neighbourhood" Given window later in day. No show . Msg informed of slight delay but parcel will arrive later in the day. At 7pm informed delivery next day. Next morning given 11-1pm window. Delivery turned up 8am! Refurbishing a house, would be very very reluctant to use j@c again”
Helpful Report
Posted 5 months ago
Good morning WL Wong, Thank you for taking the time to leave us a review, and I am sorry to hear of your disappointment with delivery of your order. We do instruct our delivery partners to require a signature for orders of this value as additional security to ensure delivery is received. I am disappointed to learn of the incorrect tracking updates provided by our courier. Please rest assured, we keep track of this feedback internally so that we can continually review the service provided by our delivery partners. Thank you for sharing this feedback, and I hope we can restore your faith in our service should you choose to purchase from us in future. Kind regards, Jane Clayton & Company
Posted 5 months ago
Julie M
Verified Buyer
“High quality material, carefully wrapped and arrived in perfect order.”
Helpful Report
Posted 5 months ago
Melina K
Verified Buyer
“The best seller by far. Very polite and processing very swiftly the orders. I bought three times from this company and made tenths of recommendations to friends!”
Helpful Report
Posted 5 months ago
Vivien T
Verified Buyer
“Beautiful paper Fantastic delivery, And presentation”
Jane Clayton 5 star review on 19th August 2024
Helpful Report
Posted 5 months ago
Karen B
Verified Buyer
“Great communication . Well packaged and also used a decent courier !! Excellent all round . Would most certainly purchase again 😊”
Helpful Report
Posted 5 months ago
Teresa M
Verified Buyer
“Excellent service. Beautiful wallpaper. Fast free delivery. Will defo use again.”
Helpful Report
Posted 5 months ago
Thierry K
Verified Buyer
“Hello, Congratulations on the execution of the order. Everything was perfect. Beautiful packaging. Fast delivery in France. Nice contact with Emily. Beautiful quality velvet. I can only congratulate you. See you soon Thierry”
Helpful Report
Posted 5 months ago
Sam U
Verified Buyer
“I've only just discovered Jane Clayton but would highly recommend. Great website, enormous collection of fabrics and wallpaper, free samples which arrive quickly. And competitive prices too.”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Great service. Items arrive quick and well packed. Ordered Harlequin Angeliki wallpaper. Customer service team answered all my questions. Free samples.”
Jane Clayton 5 star review on 17th August 2024
Helpful Report
Posted 5 months ago
Margaret G
Verified Buyer
“The service was incredibly efficient. I would recomend Jane Clayton to anyone.”
Helpful Report
Posted 5 months ago
Anthea F
Verified Buyer
“was very good”
Helpful Report
Posted 5 months ago
Margaret C
Verified Buyer
“Very easy to order excellent price and delivery excellent Thank you”
Helpful Report
Posted 5 months ago
Chris D
Verified Buyer
“Always prompt and reliable.”
Helpful Report
Posted 5 months ago
Barbara P
Verified Buyer
“Absolutely perfect from order to delivery. Beautiful product, packaged responsibly, quick delivery and great communications so that I was informed during the whole process. Thank you to all your team and I shall certainly shop with you again.”
Helpful Report
Posted 5 months ago
Sue S
Verified Buyer
“The fabrics arrived quickly, and were well packaged - they were also on rolls, which was much appreciated as they were short lengths.”
Helpful Report
Posted 5 months ago
Mandy S
Verified Buyer
“William Morris paper was lovely, will be ordering another roll probably very soon as don't think I got enough.....”
Helpful Report
Posted 5 months ago
ALISON W
Verified Buyer
“Excellent product and excellent service.”
Helpful Report
Posted 5 months ago
Jane Clayton is rated 4.8 based on 9,759 reviews
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