Jane Clayton Reviews

Name: Jane Clayton
Address: Paulton HousePaulton, Bristol
Rating: 4.79

4.8 Rating 9,674 Reviews

96 %

of reviewers recommend Jane Clayton

Company Reviews

Metrics

Info

4.8

Based on 9,674 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01761 404505

Email:

theteam@janeclayton.co.uk

Location:

Paulton HousePaulton
Bristol
BS39 7SX

Jane Clayton 5 star review on 22nd November 2024

424

Anonymous

Anonymous // 01/01/2019

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“Great individual items. Seamless sale online, delivery etc”

Helpful Report

Posted 1 month ago

“Ordered a sample and then ultimately rolls of Morris's wallpaper. Good price good service and delivery.”

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Posted 1 month ago

“Easy ordering and quick dispatch of samples.”

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Posted 1 month ago

“The order did not come within the time frame advertised and when I tried to contact the company ,they put the phone down and haven't responded to my email. Poor service.”

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Posted 1 month ago

“Great Web site, easy to navigate, easy to order and super fast delivery topped off with an unbeatable price, what's not to like!”

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Posted 1 month ago

“Curtains look great, and fabric lovely, good value and as ever quick service”

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Posted 1 month ago

“Disappointed that messages sent after receiving a sample, for advice and help went read but totally ignored”

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Posted 1 month ago

“Sample far too small”

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Posted 1 month ago

“Very happy with fabric. Delivery was extremely quick and my order was well packed.”

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Posted 1 month ago

“I ordered samples of fabric, then the fabric of choice from Jane Clayton. Both the sample and the roll of upholstery fabric were well packaged and delivered promptly. Good value for money, and excellent customer service.”

Helpful Report

Posted 1 month ago

“I thought that the website was easy to use, and I appreciated the ability to order a sample of wallpaper however, given that the wallpaper I chose had many colors, I would have hoped that this swatch included some of those colors and not just the area that had cream and gold. I understand that one can’t predict what segment of a pattern one will get but in a geometric pattern with some unusual colors, I would think common sense would have dictated the choice of the sample to send. I’m not willing to try to get another one (even at only $10) because I may get the exact same rather boring part of the color palette.”

Helpful Report

Posted 1 month ago

“Bonjour, Je ne peux donner un avis sur les produits commandés puisque je ne les ai pas reçus et échange plusieurs mails par jour avec UPS qui se moque de moi. UPS m'avait informé que la livraison interviendrait le 15 octobre. Puis hier, j'ai été informée que la livraison aurait lieu entre 10h30 et 12h30. Je viens recevoir un mail me disant que la livraison est retardée. Mon nom a été modifié pour une raison que j'ignore (je vous transfère les mails d'UPS) et je vous demande d'intervenir en URGENCE auprès d'UPS pour que la livraison soit effectuée demain à Véronique DE LA HOUGUE Interphone : HOUGUE adresse : 2 rue du COLOMBIER - 4ème étage - 45000 ORLEANS. Merci pour votre intervention.”

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Posted 1 month ago

“Brilliant, quick service.”

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Posted 1 month ago

“Wallpaper arrived promptly. Unfortunately the roll we bought to make sure we had enough was non returnable. This wasn’t made clear when we made the purchase and no reason was given in the email we received after trying to return it. Very disappointing especially bearing in mind the cost per roll”

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Posted 1 month ago

“Excellent service start to finish”

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Posted 1 month ago

“I ordered some wallpaper from Jane Clayton recently. It was delivered very promptly, and left in my safe place. I've ordered from this company before and have never experienced any problems.”

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Posted 1 month ago

“Prompt delivery. Competitive pricing. Great quality product”

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Posted 1 month ago

“Lovely fabric Thankyou . Quick delivery and very good quality”

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Posted 1 month ago

“Very well presented and just the right size of sample, thank you”

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Posted 1 month ago

“A super company to deal with. Very helpful and supportive customer service. Great deals on a whole range of beautiful wallpapers and delivery is swift and troublesome free. Will definitely use again.”

Helpful Report

Posted 1 month ago

Jane Clayton is rated 4.8 based on 9,674 reviews