Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,306 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 6th March 2025

Jan

Jackson Woodturners 5 star review on 5th March 2025

Josh

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One set of the short screws came with a different type of head which did not match the other crosshead screws. Hope you can check out your existing stocks.”

Helpful Report

Posted 2 months ago

“Fast delivery but the finish on the product is poor and needed work to fit my newel posts”

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Posted 3 months ago

“Great but not as explained.”

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Posted 5 months ago

“It did not feel good to be classed and chaged with delivery to the Highlands and Islands as Perth city centre is only one hour north of Edinburgh and is not in the Highlands. The product was split into two packages. One arrived on schedule and the other was a day late late. The product itself is good.”

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Posted 5 months ago

“The delivery was not done as per my notes I left. I asked if out please put the wood in the back garden. It was put in the front garden on view.”

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Posted 6 months ago

“I felt the cost of returning the Item was not worth it.perhaps a one way return postage paid by JWT.”

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Posted 6 months ago

Hello Phillip, I do thank you for your feedback and I am sorry that you had to return the item to us. Please let us know, if you do shop with us in the future, if you need to return something as, if it is damaged or not to your specification we may have been able to sort something out for you. We do hope that you do shop with us again in the future.

Posted 6 months ago

“Good service and staff. Products are misleading and of variable quality. After sending over £1500 they had no solution to be problem except return the product which is a pain.”

Helpful Report

Posted 6 months ago

Hello there, First of all may I thank you for your feedback. I am extremely pleased that you are happy with the service and staff. In relation to the product quality, we pride ourself on good quality products. However, from your feedback I am unable to assess what was not acceptable. In all cases where the product is faulty, we would offer a replacement the very next day. So please call us should you use us again in the future if you do find that you are unhappy with a product, and we will do utmost to resolve the situation for you.

Posted 6 months ago

“Incorrect coloured stair parts were sent and unfortunately fitted by my carpenter before being detected by me. The colour change was subtle but meant the stair parts looked more gold instead of nickel (possible batch issue). They should never have been sent in first place since they were sent alongside other nickel plated stair parts that were correct. I would have had to pay my carpenter again to remove the parts and for them to be despatched and so instead asked JW to possibly compensate me in another way however all they offered was a free delivery”

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Posted 7 months ago

“Experience was ok. One of the newel caps was split along the top from one side to the other. Filled with wood filler and varnished but still not too happy. No I didn't contact them as I didn't want to have to wait days for a replacement. I may change the cap in the future as the result isn't really acceptable.”

Helpful Report

Posted 7 months ago

Good afternoon, I am very sorry to hear that you were unhappy with one of your caps. Please,. if you purchase form us in the future, and you receive any damaged items, then please call us as we do replace the next day or the latest within 48 hours with no hesitation.

Posted 7 months ago

“Stylish product and creates a great look however grub screws aren't robust and can easily be cross threaded or over tightened loosing them into the foot. Biggest issue though is £24 delivery charge whether you're ordering 3 or 30, really needs explaining, not acceptable.”

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Posted 7 months ago

“I would give 5 stars for value, ease of ordering and delivery. However out of 33 spindles 5 were either warped, dented or split. Thankfully I had ordered surplus so the job wasn't delayed.”

Helpful Report

Posted 8 months ago

Good Morning, I am very pleased that you are happy with the ease of ordering, value and delivery. I do thank you for that feedback. In relation to the spindles, I am sorry to hear that 5 of them arrived damaged. We are always more than happy to either replace any damaged items or refund you. It seems that you have already completed the job so if you would like to send me a picture of the damaged spindles by e mail, I will be more than happy to refund you for the damaged items. I look forward to hearing back from you with the pictures.

Posted 8 months ago

“Items delivered damaged, but due to the much emblazoned cop out of signing the delivery note as damaged I could not return the damaged items taken in by my neighbour. Unnecessary sharp legal practice. I would recommend the company but with a warning of the cop out.”

Helpful Report

Posted 8 months ago

Good afternoon Edward. I am sorry to hear that your item was damaged upon receipt. The reason we put the sticker on for you to check your delivery within 24 hours is so that we can offer you a replacement for any damaged goods ASAP. If you would care to send us a picture of the damaged item I will be more than happy to send you out a replacement straight away. Please send your picture to sales@jacksonwoodturners.co.uk for the attention of Joanne and I will attend to it immediately upon receipt. I look forward to hearing back from you so that we can resolve this issue for you Edward.

Posted 8 months ago

“Jackson wood turners are great delivery service not so”

Helpful Report

Posted 9 months ago

Good morning Cliff, I am very happy to hear that you are pleased with Jackson Woodturners. Unfortunately we are tied with the couriers and have to rely that they will deliver on time. They do, occasionally suffer delays and issues I am sorry that you were on the receiving end of this. I hope this will not stop you from returning for Jacksons in the future.

Posted 9 months ago

“We did have problems with the size of the mopstick handrail being slightly too big for the brackets”

Helpful Report

Posted 9 months ago

Good morning, I am sorry to hear this. If you chose to order in the future, please do let us know immediately if you do have an issue and we will endeavour to rectify it to your satisfaction.

Posted 9 months ago

“Good, fast service but the item was sub-standard. Issue quickly and politely rectified.”

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Posted 1 year ago

Good morning, May I first of all apologise for your initial item being sub standard, although I am pleased that the issue was rectified quickly and politely by our customer sales team. May I thank you for that positive feedback and I will relay that to my team.

Posted 1 year ago

“The pigs ear handrail does not include any fixings. The invoice was not received online until the day of receiving the handrail, which I would have preferred receiving at the time of ordering. I was not able to track the item which meant I had to rely on the delivery date given at time of ordering. These points are mentioned so you can improve your modus operandii.”

Helpful Report

Posted 1 year ago

“Great quality product and packaged well but not impressed that the delivery/courier did not ring the doorbell and goods were left on the front doorstep leaving my wife having to get a neighbour to carry the goods indoors as too heavy for her to lift. The goods could have so easily been stolen.”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for your review and we are pleased that you are happy with the product and the packaging. Thank you for those comments. I am sorry to hear that you were unhappy with the courier service and that your wife was left to carry the heavy goods indoors. We will of course be feeding this straight back to the courier concerned.

Posted 1 year ago

“Good products at competitive prices, but some issues with the shipment; one package out of 3 was returned by the courier to Jacksons for some unknown reason and one item was missing from the original shipment. This was quickly resolved by Jacksons but did delay my progress”

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Posted 1 year ago

Good morning Nigel, Thank you for your kind comments regarding Jackson Woodturners. On behalf of the couriers, please accept our apologies regarding the delays, however I am pleased that our staff resolved the issues quickly.

Posted 1 year ago

“You as a company are really good but dx delivery are absolutely shocking”

Helpful Report

Posted 1 year ago

Good morning, We appreciate your feedback. We always strive to work with our couriers to achieve timely deliveries, although there are times when the courier is unable to deliver for one reason or another. We will continue to monitor their effectiveness moving forward. Once again, thank you for the positive feedback regarding Jackson Woodturners.

Posted 1 year ago

“The product was exactly what I needed. The website wasn’t brilliantly helpful as there weren’t enough pictures or dimensions for me to completely check compatibility but I took a chance and it paid off. I’ve only given 3 stars because shipment was extremely slow and as much as the product cost. If I’m going to have to spend almost £8 on shipping I expect it to arrive within 48 hours not a week later.”

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Posted 1 year ago

Jackson Woodturners is rated 4.8 based on 2,306 reviews