Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,306 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

Write Your review

Tell us how Jackson Woodturners made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jackson Woodturners 5 star review on 6th March 2025

Jan

Jackson Woodturners 5 star review on 5th March 2025

Josh

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service I would recommend this company”

Helpful Report

Posted 9 years ago

“Very quick delivery and excellent quality. Looks lovely! Thanks”

Helpful Report

Posted 9 years ago

“when I got the newel posts I found they weren't solid oak, squares clued together with a veneer round the outside, this was annoying as I was going to put a chamfer on the edges with my router also ordered 3 hand rails for the wall and also they are not solid but an infill, now I will have to try and buy some end caps now so you cant see it”

Helpful Report

Posted 9 years ago

“Quality product at a good price, will use again.”

Helpful Report

Posted 9 years ago

“It was a pleasure scrolling through such an extensive web site to find the products which would suit most project requirements.The quality delivery timescale and secure packaging were of the highest standard.”

Helpful Report

Posted 9 years ago

“placed order on Tuesday for Thursday delivery waited all day but the delivery did not turn up and we had received no call or no update on delivery either. Called the company Friday morning to talk to a very rude lady who said the driver had torn the ticket and did not know where to deliver the goods and that only today it has been returned to us and we can only deliver on Monday or cancel the order and process refund. note that this order is now being fulfilled after almost a week and the company was absolutely not apologetic but it felt like it was the norm. I would be skeptical to place any further orders unless I was willing to wait a week for delivery. the driver could have easily called the company taken the delivery address and completed the work making it easy for the client and company. i think it was never sent out and this lame excuse was just cooked up.”

Helpful Report

Posted 9 years ago

“Great quality white oak stair parts, exactly as described, delivered when needed at a great price.”

Helpful Report

Posted 9 years ago

“As a regular customer, I couldn't wish for a better service . Completely hastle free, fast and very helpful. Everything a fitter could wish for. Thank you Jacksons.”

Helpful Report

Posted 9 years ago

“Did not have all goods in stock should have said this prior to ordering”

Helpful Report

Posted 9 years ago

“The entire process from establishing my requirements via a telephone conversation through to the delivery was simple, professional and efficient. It made a pleasant change compared to some of the more unpleasant customer experiences that you frequently receive when buying online.”

Helpful Report

Posted 9 years ago

“Delivered when promised.Quality 1st class,would sue your company again-highly recommended.”

Helpful Report

Posted 9 years ago

“We were really pleased with our recent purchases from Jackson Woodturners. One of the items we ordered was a mopstick handrail in hemlock. We had been having trouble finding one in hemlock but Jackson Woodturners came up trumps. Would definitely recommend and use again.”

Helpful Report

Posted 9 years ago

“Great customer service after having order misplaced, had order upgraded to weekday before 12, items were delivered well packaged and we're of an excellent quality, would definitely recommend to friends and family”

Helpful Report

Posted 9 years ago

“Nothing to much trouble ..professional friendly service ..stair parts arrived on time Definitely recommend”

Helpful Report

Posted 9 years ago

“Excellent service, very helpful and quick delivery.”

Helpful Report

Posted 9 years ago

“Great service,good communication, fast delivery.”

Helpful Report

Posted 9 years ago

“Very impressed with quality and value of good purchased. Also delivery was excellent arriving exactly on time on the day requested. Would definitely order more items in the future”

Helpful Report

Posted 9 years ago

“Very good service lady contacted me to ensure my order was correct, she advised about what I needed and adjusted the order to suit. I would recommend this company and would use again .”

Helpful Report

Posted 9 years ago

“Remarkably quick delivery and a beautiful, high quality product when it arrived. Two thoughts, I couldn't check out through paypal from ordering on my phone - the page seemed buggy, so ended up using my card (which was fine) and perhaps some fitting instructions would have been useful. As it was, a quick google found me the information I needed. Will definitely use again.”

Helpful Report

Posted 9 years ago

“The order for white oak stair components went through smoothly, as did delivery at a decent. price. Experience spoiled by poor after sales service. Despite phone calls, then an email to sales, saying I need some oak buttons to finish the newel posts (as I did not realise they were not included), I have not had a response. I dealt with Luke who was helpful with advice pre order, but had not followed up my request for buttons (said he would ring back). No response from email to sales either. Products are good but after service is an important part of buying specialist goods.”

Helpful Report

Posted 9 years ago

Jackson Woodturners is rated 4.8 based on 2,306 reviews