Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,301 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 6th March 2025

Jan

Jackson Woodturners 5 star review on 5th March 2025

Josh

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, easy to order and the help given when communicating online helped me to find the product I needed.”

Helpful Report

Posted 2 years ago

“I have not put my bannisters up but I took a peek in the box and they look great. Looking forward to installing them on my Newly carpeted and painted staircase”

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Posted 2 years ago

“Bought from Jackson's on behalf of Company's and as a Sole trader . Great service and Showroom . Helpful and friendly staff . Why go anywhere else ?”

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Posted 2 years ago

“Very good service i will use them again”

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Posted 2 years ago

“Quality 12/10 Delivery 10/10 Price 9/10 Overall 11/10 Well done , am definitely using again”

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Posted 2 years ago

“I have used a few times now as i had bad service from another supplier. Good service all round and at a good price. I will definitely keep using in the future”

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Posted 2 years ago

“Great website I needed two extra spindles for a new stair case supplied by our builder who could not get them for months. Went on the Jackson site and matched them quickly. Great pictures and dimensions. Made the purchase easy and quick. Spindles arrived within days, well packaged. Great customer communications. Would recommend and use again. Many thanks, Great service and quality product.”

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Posted 2 years ago

“Great price. Excellent quality. Arrived on time. Would definitely recommend and use again.”

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Posted 2 years ago

“Good quality products, well packaged and delivered quickly.”

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Posted 2 years ago

“Our new handrail arrived quickly, and well packaged. Very happy with the product and service”

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Posted 2 years ago

“Wanted brass-coloured bannister ends and found them on your website. They were priced well and I was happy to pay the postage as I was unable to find what I wanted locally. Delivery was when I wanted them. Thank you.”

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Posted 2 years ago

“Excellent service, wood products are perfect”

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Posted 2 years ago

“Very poor review because you sent my goods they were damaged courier took straight back said he’d sort a replacement. No replacement a refund was issued. Had to reorder goods . Goods came was damaged again . Spoke to customer services told them couldn’t wait for another replacement had a decorator booked to paint goods and my staircase . The customer services wouldn’t issue compensation so I’ve had to put up with damaged goods which to me is unacceptable Steven kaye”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Jackson Woodturners. We see that the original order was refused on delivery, so your order was sent back to us and processed as a return and refunded on the 29th November. Any items that are damaged or refused need to be reported to us direct within 48 hours. We did not have any contact from yourself regarding this matter until the 6th December when your second order arrived, this rail was also not suitable due to quality, we collected the rail and refunded this in full including all delivery fees.

Posted 2 years ago

“Great show room friendly staff very helpful had my order delivered came within a few days and products was good value and well made thank you”

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Posted 2 years ago

“everything perfect.item high quality.thank you”

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Posted 2 years ago

“Great service and great prices, products delivered on time👍👍”

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Posted 2 years ago

“Something was missing from my last order. JWT were quick to get it out for me! Very happy.”

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Posted 2 years ago

“Really dissatisfied with attitude of Holly ! Rang to say the delivery date was wrong. She pretended that the phone line was bad . Which it was not . Had made several call that morning, with out a problem . Will not use again . Been a carpenter for 34 years ! Will use pear stair next time !”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Jackson Woodturners. We have looked into your order and dealings with our customer services team. We can see that you contacted us by email to amend your delivery to an earlier date. Due to human error on our side unfortunately your delivery date wasn’t amended. After contacting us by phone your order was dispatched for a next day delivery. We apologise for the delivery date not being amended and have done some re-training with our customer service advisors.

Posted 2 years ago

“Really good service. Delivered in perfect condition (which this day and age is quite unique) Easy to order also I ordered additional products which in the end didn't really need . No problem to cancel the order and refund given .would definitely recommend”

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Posted 2 years ago

“First time order and it will not be the last! Excellent quality products at very competitive prices even with delivery costs added. I purchased pre primed stair parts and the finish and quality of wood was fantastic, I have a very happy customer🙂”

Jackson Woodturners 5 star review on 7th December 2022

Helpful Report

Posted 2 years ago

Jackson Woodturners is rated 4.8 based on 2,301 reviews