Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,245 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

Write Your review

Tell us how Jackson Woodturners made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jackson Woodturners 5 star review on 29th January 2025

John

Jackson Woodturners 5 star review on 28th January 2025

Dominic

Jackson Woodturners 5 star review on 21st January 2025

Paul

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice smooth Oakey dowels. Delivered like butter on a hot skillet. No fuss. Cheap as chips. Nice one John.”

Helpful Report

Posted 1 year ago

“Gorgeous product, delivered on the date specified, very carefully packaged and will all parts included. Would definitely shop here again!”

Helpful Report

Posted 1 year ago

“Great service, quality and value. Items arrived , exactly when expected. I would recommend Jackson Woodturners, every time”

Helpful Report

Posted 1 year ago

“The product is always quality and at a great price and the staff are very friendly and helpful . Wouldn’t go anywhere else even though I have to travel from Manchester if can’t get a delivery in time .special thanks for the staff that got me sorted through the Wi-Fi crisis on Monday the 18😊. PJD Woodworx”

Helpful Report

Posted 1 year ago

“Great goods but a day late on delivery”

Helpful Report

Posted 1 year ago

Hello Paul. I was very sorry to hear of your dissatisfation with the timing of your delivery. I can see from the tracking that all 4 of your parcels left our building at 5.58pm on 06.03. It seems there was some delay once they had reached the DX depot. It is rare that our courier of choice is late with deliveries unless there was some unforeseen circumstance on the day. Please accept our apologies on behalf of the courier on this occasion. I am extremely happy, however, that you are pleased with the product and I thank you for that feedback.

Posted 1 year ago

“Excellent product,very well packaged, very pleased, could not have expected better.”

Helpful Report

Posted 1 year ago

“The handrail, fittings and ordering process were all good with stairparts online. However, all the problems started with the delivery and the incorrectly named courier called DX (Deliver Exactly!). There was quite a delay between the ordering and delivery dates, but I’d factored that into the installation. Text from DX confirmed delivery day as Monday between 08:00 and 18:00. On the Monday, 1 or 2 parcels delivered, but they “couldn’t find the 4.2m handrail”, so that would “come tomorrow” DX delivery tracker confusingly showed 1 of 2 loaded and 2 of 2 delivered! The handrail did NOT turn up next day. In fact, it didn’t arrive until Wednesday of the following week, meaning appointments were missed. The lack of ownership and sense of urgency to resolve the problem from Jackson’s was very disappointing. Communications were really poor with some emails and voicemails not being responded to. Meaning I was having to ensure someone was home for a potential delivery between 08:00 and 18:00 for over a week. It really shouldn’t be that hard to get stuff delivered.”

Helpful Report

Posted 1 year ago

Hello David. I was very sorry to hear of your dissatisfaction with the delivery of your items recently. I can see from the tracking that your parcels left our building on 03.03 at 17.56. I can then see that there was some delay and mix up when the items were received by DX. We are reliant upon our couriers to to deliver all parcels and on time. Although this was out of our control, I certainly do not want to give you the impression of us not owning the problem and not giving the issue the urgency that it deserves. So, please accept ourt apologies for your experience on this occasion. I have attempted to trace the e mails to which you refer but was unable to trace them. We do attempt to answer all emails and phone calls as promptly as possible and all staff are trained in resolving any issues as quickly and efficiently as possible to ensure all our customers are satisfied with the result.

Posted 1 year ago

“Efficient, and quick to respond to online queries. Had occasion to ring them and found them very pleasant, understanding and helpful. I highly recommend their services.”

Helpful Report

Posted 1 year ago

“Excellent products, delivered without fuss and easy to deal with”

Helpful Report

Posted 1 year ago

“Bought a handrail bracket hexagon looks very nice matches the originals good quality quick delivery”

Helpful Report

Posted 1 year ago

“Good product quickly delivered! All as expected! Highly recommended”

Helpful Report

Posted 1 year ago

“Excellent products at competitive prices and a great service. I wouldn’t hesitate to recommend Jackson Woodturners.”

Helpful Report

Posted 1 year ago

“Absolutely outstanding. There is nothing to fault about this company. From ordering , to changing my order ( which was no problem at all) to delivery. The order was well wrapped and protected and I’ve got to be honest , my better half has never seen me as excited as when I opened the box with my single twist oak newel post lol 😂. The spindles were all perfect, single twist again which look phenomenal now that everything is fitted, waxed and polished. Well done to you all, will definitely use you again and recommend you 💯 %.”

Helpful Report

Posted 1 year ago

“Excellent quality oak star parts at reasonable prices. This is the second time I bought from them, and I sought them out.”

Helpful Report

Posted 1 year ago

“Great product at an exceptional price m really well packed and delivered on time. We have now sprayed them and they look 1st class. Thankyou”

Helpful Report

Posted 1 year ago

“Reliable service and lovely products”

Helpful Report

Posted 1 year ago

“My order arrived promptly. An excellent service”

Helpful Report

Posted 1 year ago

“Excellent quality , very well packed and better price then other places .”

Helpful Report

Posted 1 year ago

“Very good and professional company. Strongly recommend.”

Helpful Report

Posted 1 year ago

“Nice product but really slow delivery considering the cost”

Helpful Report

Posted 1 year ago

Jackson Woodturners is rated 4.8 based on 2,245 reviews