Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,244 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,244 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 29th January 2025

John

Jackson Woodturners 5 star review on 28th January 2025

Dominic

Jackson Woodturners 5 star review on 21st January 2025

Paul

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and no quality issues. Would use again.”

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Posted 1 year ago

“Good quality product”

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Posted 1 year ago

“How wonderful this company is I made a mistake on my order contacted them and got to speak with a lady called Joanne she was so helpful rectified my order so I had the right product which by the way are top quality the grain in the spindles is lovely and even managed to get my order sent with one of their super delivery people the next day. I like to give credit we’re it is due this firm is excellent and Joanne you are a credit to them in every way. Returns so simple and price the best would highly recommend them. A-big thank you”

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Posted 1 year ago

“The bannister I ordered was oak, when it arrived I only opened the end to make sure it was the right style and colour before the carpenter came to fit to avoid it getting damaged. When I got home to the work completed, straight away there is join lines in the bannister with obvious lines and colour differences. I contacted Jackson and wasn’t listened to and my last email I didn’t even get a reply. Ruined my experience and what was meant to be a great room renovation turned into something that looks dreadful”

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Posted 1 year ago

Good morning Victoria, I am sorry to hear that you are disappointed with our products. We do always endeavour to replace or refund our customers whenever they are unhappy with a product or a product is damaged before any installation. Unfortunately, once the product is fitted, as yours was, by your joiner, the product has been accepted as seen. So I am sorry that we were unable to refund you on this occasion.

Posted 1 year ago

“Absolutely brilliant. Helped me with problem on stair spindles. The communication is excellent as are their prices and P&P. Kim from customer services was particularly helpful.”

Jackson Woodturners 5 star review on 21st September 2023

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellence!”

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Posted 1 year ago

“The oak newel caps are well constructed and a good price.”

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Posted 1 year ago

“Paid for am delivery”

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Posted 1 year ago

Good Morning Christopher, I remember that you did pay for AM delivery and we did refund this payment to you once we realised that DX had not delivered to you on time. We do despatch to our couriers on the day we promise to customers and unfortunately, on occasion, the couriers are unable, for various reasons, to deliver on the date requested. So we are sorry that you did not get your delivery on the date requested on this occasion.

Posted 1 year ago

“Excellent. I rang in with a customer related problem. Lucie at Jackson’s took it onboard. rang me back with the a solution. Posted replacement items that day. Brill customer service. Thank you.”

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Posted 1 year ago

“Great end caps, fast delivery for day of preference. Previously ordered hand rails and service was great on those too.”

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Posted 1 year ago

“Excellent quality and the rails are now fitted. Docked one star because the delivery team left the rails and brackets on the drive without making any contact with the house. The delivery request on the order made it clear that help would be needed. My wife 85 and myself 90 had to lift them into the garage”

Jackson Woodturners 5 star review on 19th September 2023

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Posted 1 year ago

“Great customer service to help with the ordering process and really happy with the products received.”

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Posted 1 year ago

“Very good on price and delivery.”

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Posted 1 year ago

“Very pleased with the stair spindles. Good quality at a reasonable price. These are something a bit different to what you normally see.”

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Posted 1 year ago

“Used Jackson Woodturners over the years, always had materials delivered on time and never had any damages. Good quality products at competitive prices. Would definitely recommend them .”

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Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

“Great choice of products, very competitive prices and helpful, friendly staff! Oh and quick delivery 😁”

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Posted 1 year ago

“Ordered 3 newel posts in total across two orders and everyone had a different corner profile, they were unable/unwilling to supply matching posts so had to return for refund and source matching posts from another company. Terrible company to deal with with the exception of Molly who tried to help.”

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Posted 1 year ago

“Very efficient service and delivered exactly as requested..Will definitely use them again..”

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Posted 1 year ago

Jackson Woodturners is rated 4.8 based on 2,244 reviews