Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,301 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 6th March 2025

Jan

Jackson Woodturners 5 star review on 5th March 2025

Josh

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order on line but made an error. However customer services sorted it out,no problem. Job went well but I ordered far to many spindles by mistake and did not realise until well after the returns policy agreement allowed. No problem they still gave me a refund. Good service and product.”

Helpful Report

Posted 4 years ago

“Excellent service when placed order gave date for delivery arrived on the date would definitely use again”

Helpful Report

Posted 4 years ago

“Quality products at a good price. Ordered 2 oak handrails. Shipping was within the week, arriving when they said they would. Packaging was excellent and handrails themselves are absolutely superb - straight and true, made from high quality defect-free oak. Plus they required only the lightest of sanding prior to varnishing/finishing.”

Helpful Report

Posted 4 years ago

“Good product but!! Spindle base support rail was incorrectly rebated which meant the infill section stood proud of the base rail, as this piece as well as the handrail was skrink wrapped I didn't check for this and proceeded with the fit when I realised I contacted Deborah at jacksons who asked for images which I supplied, Dedorah's response was that the wood had swelled and hence not their problem. If my complaint had been handled correctly ( I was willing to remove the excess wood myself as i eventually had to ) all that was needed was a little empathy and not the rudeness I recieved with no call back to check if I had managed the problem ok. My advice to Jacksons is to review your customer journey policy then maybe understand that reviews like mine and many others here show that you are doing things very badly and question whether you should be trading with the general public who expect much more in terms of service. Regards Ian”

Helpful Report

Posted 4 years ago

“Very rude staffs and no manners whatsoever! Delivery was scheduled today, kept calling the company to ensure it arrives today and I was promised it would only to be told now that it will not be delivered due to human error. Staffs were so rude and did not care at all. DO NOT ORDER FROM THIS RIDICULOUS COMPANY”

Helpful Report

Posted 5 years ago

“I should have read the below reviews before ordering! Extremely rude staffs. Delivery is supposed to arrive today but I have just called and they said it will not be delivered to the human error with no compassion whatsoever from the staffs. Very very unfriendly and rude”

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Posted 5 years ago

“Great products. Rude Staff.”

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Posted 5 years ago

“Have regularly used Jackson’s, however, we will never use this company again. We have never been spoken to in such a rude and disrespectful way by a staff member. Deborah was rude and who in her opinion knows far better than the tradesmen going in there. Don’t give this company your custom unless you want to be spoken to like dirt.”

Helpful Report

Posted 5 years ago

“DO NOT USE! poor delivery/won’t refund Lots of really poor reviews.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY BAD REVIEWS ARE TRUE Bannister ordered, delivery not made, delivery company WORST EVER!!! Deborah from Jackson Woodturners Even worse. Unhelpful, patronising, refused to give refund until delivery company returned item (even though they don’t know anything about it) and is still charging me delivery. Waiting to speak to manager on Monday and will update you on outcome.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY!!! !!!!!!!BAD REFUND AND DELIVERY REPUTATION!!!!!!! Ordered a simple bannister, and they could not supply even that. On the day of delivery, not only was it not delivered but the delivery company didn’t have a clue and said they don’t deliver for that company. They transferred me 5 times and found no log, but had emailed me to say that a card had been posted which it had not. Deborah at Jackson Woodturners was even worse and was no help at all. After I request a refund from Jackson Woodturners, I was told that they would refund my money once they had received the bannister back from the delivery company (who still don’t know anything about it) they would issue the refund BUT minus the delivery costs. I’m now out of pocket 1/2 days wages, a standing charge for the joiner as he now has nothing to fit, and a deliver charge For a delivery which did not happen. On reading review, I am not the not one to have problems with this company when it comes to deliver and refunds, as they seem to be getting a reputation!for it. Now waiting for a call from the manager On Monday....we will see.”

Helpful Report

Posted 5 years ago

“Superb customer service! And an excellent product. My order was straightforward and I paid extra to have my stair rail delivered at a certain time as I was going away for a few days. When it didn't arrive I called Jackson Woodturners to say it hadn't arrived over two hours after the end of the time slot. I'm glad I did as the external delivery company claimed they had delivered it and I had signed for it. When I got back three days later I found the rail in my back garden, (I have had other peoples stuff from Amazon thrown over my fence too!). Not the fault of Jacksons. Customer service were brilliant and offered me a very fair discount for the inconvenience and slight damage to the rail. I'm sure they are changing their delivery service as they were very annoyed by this. Would definately recommend them. Haven't had such quibble free service for years.”

Helpful Report

Posted 5 years ago

“I actually went to a website called stairpartsonline.co.uk but they don't answer the phone? so after checking address works out that they have same phone number as these people who coincidentally don't answer their phone either, emm and they don't seem to have a great write up here as well, some one else is getting my cash see you later.”

Helpful Report

Posted 5 years ago

“I placed an order through Ebay for four Newel caps, after two weeks of waiting for my order to arrive I emailed to trace where they were, Debra informed me that a courier had delivered them , however I had no idea of this as no calling card was left or email. Debra at this company told me that I had to chase up my order to arrange a delivery, something that I believed to be down to her to resolve , not once throughout trying to resolve this did she apologise on behalf of their company. End result was a partial refund as she didn't see why she should refund me the five pounds for delivery . Outrageous”

Helpful Report

Posted 5 years ago

“Sent wrong item by company for the second time, 41mm spindles with a 32mm handrail (ordered correctly). Sent previously a square base connector for a newel it would never fit, customer service is poorly communicated and takes a long time to answer. Never answered original emails weeks after, happy to take your money but not correct their issues. Avoid, shop elsewhere.”

Helpful Report

Posted 5 years ago

“We ordered white oak so we could re-do our stairs - what lovely wood - a great product and fantastic service - thank you - it looks amazing. We would definately recommend you”

Helpful Report

Posted 6 years ago

“Most of the wood supplied was fine. However the handrail for our internal balcony was stained at both ends - as seen when sanded. Company denied this - despite 2 joiners and our own experience of the product. Did not offer to replace at the time but afterwards told us we should have requested a replacement! Very unhelpful and rather rude response. Wouldn't recommend and won't use again.”

Helpful Report

Posted 6 years ago

“We are in the process of renovating a big old 4 storey Victorian house and decided to refurbish the staircases. Fortunately we only bought enough parts from Jacksons to do the top half turn and landing as a trial run. The quality of the product is dreadful. The base rail was too small for the spindles which all had to be filed down individually to make them fit. The man we spoke to on the phone was totally disinterested and has so far ignored our emailed complaints. If we had just bought wood from them then we would expect to have to make it fit ourselves but we purchased a system which is sold as a ‘slot together’ system where the spindles are advertised as slotting into a groove on the baserail. They don’t fit. We will be sourcing the parts for the other 3 staircases from elsewhere.”

Helpful Report

Posted 6 years ago

“Very quick service. Items arrived well wrapped to avoid damage. Ordered by phone as the website price kept changing as I tried to complete the order, however the person I spoke to was very helpful and completed the order. I cannot fault this company or product in anyway”

Helpful Report

Posted 6 years ago

“Great service, fast delivery and just as described.”

Helpful Report

Posted 6 years ago

Jackson Woodturners is rated 4.8 based on 2,301 reviews