Jackson Woodturners Reviews

Name: Jackson Woodturners
Address: Rutland Road, Corner of Rutland Street, Rutland Road, Corner of Rutland Street, Sheffield
Rating: 4.79

4.8 Rating 2,150 Reviews

96 %

of reviewers recommend Jackson Woodturners

Company Reviews

Metrics

Info

4.8

Based on 2,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Jackson Woodturners 5 star review on 5th November 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect coloured stair parts were sent and unfortunately fitted by my carpenter before being detected by me. The colour change was subtle but meant the stair parts looked more gold instead of nickel (possible batch issue). They should never have been sent in first place since they were sent alongside other nickel plated stair parts that were correct. I would have had to pay my carpenter again to remove the parts and for them to be despatched and so instead asked JW to possibly compensate me in another way however all they offered was a free delivery”

Helpful Report

Posted 3 months ago

“Clear and easy to order exactly what I needed. Well packaged, safe and protected. Fast dispatch, arrived ahead of time and communication was on point. Excellent prices, excellent service, excellent product. All round five stars.”

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Posted 3 months ago

“I purchased two soft wood hand rails when they were delivered the packaging was in perfect condition so I accepted delivery. It was two days before I unwrapped the hand rails to find both were damaged I filled the damage as I was painting the timber. Was disappointed with the fact they must have been damaged before packing and shipping. Not what I would have expected for the price paid.”

Helpful Report

Posted 3 months ago

Good afternoon, I am very sorry to hear that you received the handrails in this condition. Had we known this, we would have not hesitated in sending you out replacements. If you were to purchase from us again and you receive any damage please contact us and we would be more than happy to replace the goods as soon as we can.

Posted 3 months ago

“Great company, good price amazing service”

Helpful Report

Posted 3 months ago

“Ordered 32 primed turned spindles. Delivery received on the day promised. Quality of the finish was excellent, smooth with no signs of knots. Would have given 5* but every spindle had a sticky barcode label on it which took a long time to remove from the pristine painted surface of each one.”

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Posted 3 months ago

“Great customer service, rang me up to tell me they could deliver it the next day which was brilliant!”

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Posted 3 months ago

“Helpful and good quality”

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Posted 3 months ago

“Absolutely phenomenal service and products!! Really happy with it all.”

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Posted 3 months ago

“Excellent service, I messed my order up and accidentally ordered twice, was swiftly called and refunded the extra and delivery was very quick!”

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Posted 3 months ago

“Good quality product and very quick delivery.”

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Posted 3 months ago

“Experience was ok. One of the newel caps was split along the top from one side to the other. Filled with wood filler and varnished but still not too happy. No I didn't contact them as I didn't want to have to wait days for a replacement. I may change the cap in the future as the result isn't really acceptable.”

Helpful Report

Posted 3 months ago

Good afternoon, I am very sorry to hear that you were unhappy with one of your caps. Please,. if you purchase form us in the future, and you receive any damaged items, then please call us as we do replace the next day or the latest within 48 hours with no hesitation.

Posted 3 months ago

“Excellent service great stock”

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Posted 3 months ago

“Speedy delivery , well packed, new bannisters and spindles installed”

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Posted 3 months ago

“Absolutely first class customer service.”

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Posted 3 months ago

“Delivery and service are great. I did mistake in deliveries and and they were able to deliver earlier when I requested. Responses were quick and material was spotless. I will use them again.”