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Jackson Woodturners Reviews

4.8 Rating 2,306 Reviews
96 %
of reviewers recommend Jackson Woodturners
Company Reviews Metrics Info
4.8
Based on 2,306 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Jackson Woodturners Reviews
Visit Website

Phone:

0114 272 1228

Email:

lucie@jacksonwoodturners.co.uk

Location:

Rutland Road, Corner of Rutland Street,
Rutland Road, Corner of Rutland Street
Sheffield
S3 9PJ

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Sukhpal Chohan
Verified Buyer
“Ordered Fusion Oak Handrail kit excellent product and price as bought at a discount !!”
Helpful Report
Posted 9 years ago
Kevin Warne
Verified Buyer
“Excellent service...i returned one item as not required and it was dealt with very well.”
Helpful Report
Posted 9 years ago
Andrew Holland
Verified Buyer
“I have used a number of staircase suppliers in the past and to be honest the quality and the price are unbeatable . I will be using you again for all my other works in the near future, great service highly recommend thanks.”
Helpful Report
Posted 9 years ago
John Armstrong
Verified Buyer
“Excellent service quick delivery. Most definitely use again.”
Helpful Report
Posted 9 years ago
Terrance Priestley
Verified Buyer
“I'd never bought a stair case before and did call them quite a few times with queries, and found them to be most helpful and understanding. Very prompt despatch and speedy delivery. Most reasonable carriage charges and finally beautifully made products. What more could you ask. 100% recommendation. Thank you”
Helpful Report
Posted 9 years ago
K J JONES
Verified Buyer
“Oak Newel Post Cap. Absolutely Excellent Product. Speedy service, very good price”
Helpful Report
Posted 9 years ago
Lukas Kop
Verified Buyer
“Professional service ,fast delivery”
Helpful Report
Posted 9 years ago
Hilary Macdonald
Verified Buyer
“Excellent value, and service. Really fast delivery and the cheapest price for identical goods on any other site. Thankyou”
Helpful Report
Posted 9 years ago
VANZYL VAN HEERDEN
Verified Buyer
“Great service, great product!”
Helpful Report
Posted 9 years ago
Moyra Rushby
Verified Buyer
“The stair rail arrived in the agreed time and communication was clear and fast. Most importantly the rail is a lovely piece of Oak and beautifully turned. A lovely piece of craftsmanship to finish our staircase. Thanks.”
Helpful Report
Posted 9 years ago
Lawrence Wright
Verified Buyer
“I bought three lengths of the "pig's ear" handrail in hardwood. Excellent quality and finish. Sadly two of the lengths were damaged in transit; but Jacksons replaced them promptly. Very happy with the service.”
Helpful Report
Posted 9 years ago
Sean Watson
Verified Buyer
“Excellent service . Fast delivery and quality products.”
Helpful Report
Posted 9 years ago
Richard Crewe
Verified Buyer
“I have dealt twice with Jackson Woodturners and found them to have excellent communications and fast delivery, product quality is first class and at a very competitive price. highly recommended, Richard Crewe”
Helpful Report
Posted 9 years ago
Colin MacDougall
Verified Buyer
“Ordered 'white primed' newel posts. In fact they are not white primed. They are coated in a yellowish oil based paint which requires re-priming with an oil based primer. Failure to do this results in all the paint peeling off, as we discovered to our cost. We keyed the posts with sandpaper and used 3 coats of wood primer. All the paint peeled off. When I contacted Jackson they clearly couldn't care less, telling me that it tells you to use an oil based primer on the product page on the website. In fact it does not - it states that the newel posts "are ideal as they come already primed". When I pointed this out they said it was 'common knowledge', which is ridiculous. If a thing is primed, it should be primed, not covered in a coating that means you have to re-prime everything. They were also quite unhelpful when I contacted them about an issue we had during installation. I spent a lot of money with them but I am extremely disappointed and would never use them again.”
Helpful Report
Posted 9 years ago
Jayne Rpwley
Verified Buyer
“Deliver on agreed date, I confess I have not opened the product as I am waiting for a family member to install it.”
Helpful Report
Posted 9 years ago
Graham Wynn
Verified Buyer
“Good service, helpful advice when I contacted the company on the phone. I had ordered one part incorrectly and they were happy to let me return it and advised me on the part that I needed.”
Helpful Report
Posted 9 years ago
Rob Smith
Verified Buyer
“First class service and top quality product, well worth the money.”
Helpful Report
Posted 9 years ago
Neil Sears
Verified Buyer
“Quick and easy on-line ordering process. I needed to add more items the following day, a single phone call and all was sorted within minutes. Delivery arrived on the day promised.”
Helpful Report
Posted 9 years ago
Darren Williams
Verified Buyer
“Thank you for your speedy delivery of quality oak handrails, newls and Vu spindles I've had stair parts from you before and I've had very happy customers. My customer wanted an extra handrail (suregrip) as she has a disabled daughter and it arrived within 2 days, again great service!! Thanks again jacksons, Darren”
Helpful Report
Posted 9 years ago
Paul Edmondson
Verified Buyer
“Excellent service website easy to use requested a specific date for delivery no problem I'd forgotten an item rang them up and they just added it to my order no problem Thank you.”
Helpful Report
Posted 9 years ago
Jackson Woodturners is rated 4.8 based on 2,306 reviews
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