Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

Write Your review

Tell us how Jacks Garden Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jacks Garden Store 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to deal with and very professional too”

Helpful Report

Posted 4 years ago

“Staff were very helpful, checking stock. The fire pit table arrived within 3 days .”

Helpful Report

Posted 4 years ago

“Jo was caring and attentive at every stage of the process. A gem. These really are lovely people to do business with and I can't recommend them too highly.”

Helpful Report

Posted 4 years ago

“The whole process of ordering and delivery expectations were all carried out as had been stated. I would have no issues with using ‘Jacks Garden Store’ in the future, and would be my first line of enquirery if I thought they would be able to supply what I required.”

Helpful Report

Posted 4 years ago

“1st Class service and Garden Seat ordered and delivered within 24 Hours to Scotland. Chair sitting in Garden”

Helpful Report

Posted 4 years ago

“Excellent customer service. We had a missing part on delivery which was sorted straight away. Excellent.”

Helpful Report

Posted 4 years ago

“Excellent customer service from start to finish”

Helpful Report

Posted 4 years ago

“Thank you to Jo for telephoning to tell us the pergola we wanted was back in stock and then processing my order. This was delivered well within the time frame. The price and the service we received was brilliant, well done to jacks garden store and thank you. Kevin Hill”

Helpful Report

Posted 4 years ago

“Outstanding customer service and great quality products. I wouldn’t hesitate in recommending Jack’s.”

Helpful Report

Posted 4 years ago

“Really helpful and attentive service and communication. Ordered a companion seat as a gift and it was really nice and loved by the recipient. Thank you Jo.”

Helpful Report

Posted 4 years ago

“Excellent customer service! We received a fire pit as a present which unfortunately was cracked during delivery (just one of those things!). Got in contact and Jo was so lovely and helpful and got it sorted right away! Would definitely recommend!”

Helpful Report

Posted 4 years ago

“Customer service is outstanding from Jo. You can feel totally confident of being looked after through all of the ordering and delivery process. Will be recommending Jacks Garden Store to everyone, Thank you again”

Helpful Report

Posted 4 years ago

“Great service and communication. My Toberra bistro table was dispatched and delivered within the time stated and was kept updated on delivery day. I would definitely use Jacks Garden Store again.”

Helpful Report

Posted 4 years ago

“Customer service is excellent! Jo was on hand to help in every aspect of our purchase! Looking forward to many happy hours in our summerhouse ! Linda Livesey”

Helpful Report

Posted 4 years ago

“Jo's customer service is definately 5* During the pandemic chimineas were in high demand but eventually we got one we love with Jo's help. Great product and quick delivery Thanks”

Helpful Report

Posted 4 years ago

“I found the web site and customer service excellent. It has been difficult times re covid but Jo was really helpful and took on the mantel of leasing between myself and the shipping company who were very difficult to get in touch with (however there delivery driver was lovely and very helpful helping me to carry the parts through to the garden). I would order again from Jacks Store but only because of my confidence in Jo and her help.”

Helpful Report

Posted 4 years ago

“5* service from ordering with Jo, to delivery just 6 days later. I’m absolutely thrilled to find such an excellent, friendly gardening service.”

Helpful Report

Posted 4 years ago

“I was extremely pleased with the service I received from Jacks Garden Store. Every email was answered promptly and any problems were dealt with efficiently and resolved quickly. I highly recommend this company and will use them again.”

Helpful Report

Posted 4 years ago

“Very quick delivery despite the covid situation. Jo is superb - excellent customer service.”

Helpful Report

Posted 4 years ago

“I have nothing but praise for Jacks. Jo made the process so effortless and was always quick to reply to messages. She gave a very friendly, personal service and I have already recommended them to our neighbours.”

Helpful Report

Posted 4 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews