Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Jo at Jack’s. We had a Bespoke cabin and she was very helpful with helping us fine the right cabin and went trough all of the options with me. She also always responded very quickly to any of my emails.”

Jacks Garden Store 5 star review on 16th June 2021

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Posted 3 years ago

“All was okay, sales, delivery and assembly, should have checked when they finished but doors don’t line up and when you close them the automatically rest with a 12mm gap but there again it was cheap and you get what you pay for”

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Posted 3 years ago

“Jo is a credit to Jacks Garden Store, for going above and beyond to get the manufacturer to speed up production and bring the delivery date forward. I cannot thank her enough, as no other supplier I enquired with, was prepared to chase their supplier to get a better lead time. Thank you again, and I will always shop with you guys, where possible.”

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Posted 3 years ago

“Absolutely excellent customer service! I bought a playhouse and while the manufacturer was just making things very complicated, Jo from Jacks Garden Store was more than helpful. She found a solution to every problem. I highly recommend them and I will definitely be a recurrent customer.”

Jacks Garden Store 5 star review on 25th May 2021

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Posted 3 years ago

“I oedered a bench from Jacks Garden Store, unfortunately they didnt have in stock and obviously during the pandemic it took longer than we would have liked, but the service and information from Jo that we received was first class. We now have the bench and are absolutely delighted. Would definitely recommend this company and will use them again for sure.”

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Posted 3 years ago

“I found Jacks by accident when on the Internet. I needed to talk to customer services who were quick to respond, friendly and helpful. What I really like is the personal touch. Jo made me feel as if I was her only customer that day. I will always look at Jacks first now for all things garden Thank you Jacks Great service Lynne”

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Posted 3 years ago

“Fantastic service from ordering on their website, through to delivery comms throughout the process, to after sales once the item had been delivered. Will definitely order again!”

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Posted 3 years ago

“Many thanks to Jo for the excellent customer service we received following purchase of a garden table which unfortunately sustained damage during transit. Jo quickly arranged for replacement parts to be dispatched by the supplier and kept us fully informed throughout the process. We are absolutely delighted with our new Teramo table and would have no hesitation in recommending Jacks Garden Store.”

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Posted 3 years ago

“A lovely company to deal with who answered all our questions and kept us well informed about delivery etc.”

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Posted 3 years ago

“The customer service from Jack's Garden Store is exemplary and nothing is too much trouble for Jo. I will be using them again.”

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Posted 3 years ago

“What amazing service with the human touch! I ordered an arbour swing for my mums birthday. Jo was amazing and kept me up to date on the delivery. I felt like a valued customer and will certainly recommend the business. Thank you Jo!”

Jacks Garden Store 5 star review on 11th April 2021

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Posted 3 years ago

“To all at Jack's garden store, thank you so much for the fantastic service & the customer care. I purchased a tree planter seat to place around my Olive tree, delivery within 3 working days. A quality product at a great price.”

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Posted 3 years ago

“Excellent customer service couldn’t do any more to be helpful, extremely pleased with our arch tunnel”

Jacks Garden Store 5 star review on 30th March 2021

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Posted 3 years ago

“Jo was extremely helpful when the manufacturer had missed out some fixings from our log cabin. She responded to all emails very quickly and managed to get them shipped from the manufacturer within a few days.”

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Posted 3 years ago

“I am incredibly happy with my purchase - initially, the price was the best I had seen and the reviews I saw were brilliant. Once I made my purchase, Jo was absolutely amazing, customer service is at the front of every interaction, ensuring I was satisfied and fully informed about delivery etc. Delivery was prompt, easy and the delivery driver was excellent too. Can't wait to think of something else I need for the garden and order again!”

Jacks Garden Store 5 star review on 15th March 2021

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Posted 3 years ago

“I am very happy with my Arbour. The delivery was quick and the customer service was second to none.”

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Posted 3 years ago

“A really easy process even in these unusual times. Good product at a good price, Jo was excellent with answering all my questions and it arrived a few weeks earlier than initially advised so that was great as well. Highly recommended.”

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Posted 3 years ago

“Good old fashioned customer service! Thanks for sending missing screws straightway and following up.”

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Posted 3 years ago

“A fantastic company, with numerous high-quality and affordable items. A special mention of thanks to Jo for her outstanding customer service and for helping me to select a perfect Garden table. Highly recommended.”

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Posted 3 years ago

“Very good prices, quick delivery despite the current climate and fantastic support/after sales too. Brilliant company would recommend them.”

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Posted 3 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews