Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joanna Hazelton saved the day. I purchased a Duramax 10 X 8 Woodbridge shed from Jacks Sheds in February but was only in a position to assemble it in June. I needed some replacement roof fixings to complete the assembly. The instructions said contact Duramax directly for replacement or damages parts. After many emails to Duramax over a week I had no response. However after speaking to Joanne on a Friday I received the replacement parts in the post the following Tuesday excellent customer service. The shed is good and was easy to assemble by two people. The only criticism I have is the plastic door handles and the manufacturers customer service.”

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Posted 8 years ago

“Excellent customer service. Jo went out of her way to ensure our delivery arrived within our specific timeframe.”

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Posted 8 years ago

“Ordered a small garden coffee table in the afternoon - arrived the next morning! Excellent - very happy both with service and the quality of the item. Well done.”

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Posted 8 years ago

“Excellent customer service - a lot of other companies should take note and learn from Jo”

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Posted 8 years ago

“This is quite a good storage shed but can be improved by adding some timber to the bottom of the walls so that they can be fastened better to the flooring.”

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Posted 8 years ago

“We had to cancel our order with Jack's Garden Store through no fault of theirs. Their supplier could not guarantee despatch within our time limit. However the customer care from Jo was first class. She is courteous, friendly, cheerful and reliable so we are likely to return to the company at some future date.”

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Posted 8 years ago

“I purchased a 400 gallon pool with liner and it was delivered very quickly as promised and left in the back garden as per instructions as both myself and the wife were at work. It was assembled in about 30 minutes by myself and my 11 year old daughter although she could have done it on her own if necessary. Very pleased with finished product and now awaiting arrival of fish after filling it from neighbours tap as mine is on a meter.”

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Posted 8 years ago

“Despite delay in delivery, quickly resolved and then delivered as requested. Table easy to put together following instructions. Very pleased with purchase. Thank you, will use store again.”

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Posted 8 years ago

“Jo was very helpful and we had our tree seat/planter delivered when requested, very easy to assemble and we are very pleased with it. Thank you.”

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Posted 8 years ago

“Really delighted with the service I received - ordered on Thursday - goods arrived Friday! Many thanks”

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Posted 8 years ago

“Speedy service and helpful staff who rang back when we had problems. Our item had to be returned as damaged and the refund was also speedy.”

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Posted 8 years ago

“Excellent. Medium Herb Wheel arrived (surprisingly) next day, well packaged. Was straightforward to set up and already looks lovely in my garden with the herbs I have planted in it. One inner separator plank was slightly too long but was easy to shave a bit off the end.”

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Posted 8 years ago

“excellent service at a good price”

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Posted 8 years ago

“very fast delivery and hassle free from online order to delivery”

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Posted 8 years ago

“Very efficient and helpful customer service.”

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Posted 8 years ago

“I have been searching for Nardi garden set for 4 seater with 120cm table for some time this was the only site with availability and reasonable price. The order was easy and straight forward and I am very happy with that. The delivery was very quick too but I was not notified of delivery time or communication from the actual provider it's turned up luckily my neighbour was around to take it in. Also where in the delivery stated that check your items to ensure all in satisfactory I don't think this is possible as the items all well packed you will not see it until everything is unpacked. I can recommend Jacks Garden store.”

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Posted 8 years ago

“Jo was friendly, cheerful and very helpful, checking with suppliers to make sure my delivery, a birthday present, would arrive on time. The Chiminea duly arrived and was fired up last night as part of the celebrations - a huge success.”

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Posted 8 years ago

“Very easy and quick to deal with. Great product, fairly priced. Delivered ahead of time by a delivery company with a very helpful driver. Will definitely be using Jack's again.”

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Posted 8 years ago

“Arrived very quickly. Table great. Centre piece missing, phoned and it was there two days later. Good service.”

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Posted 8 years ago

“Quick delivery , decent quality thanks”

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Posted 8 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews