Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

Write Your review

Tell us how Jacks Garden Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service. Unfortunately the table I ordered was supplied substandard by the manufacturer. I won't try to describe the saga that took place by the manufacturer/supplier suffice to say it beggars belief how they stay in business. However on contacting Joanna in customer services she sorted it all, keeping me informed all the time. I can honestly say that I cannot remember the last time I received such truly fantastic service and will not hesitate in using Jack's garden store again”

Helpful Report

Posted 10 years ago

“Customer service is superb. I had a problem with my order, but it was all sorted out quickly. Would definitely recommend Jack's to anyone.”

Helpful Report

Posted 10 years ago

Hi Mrs Ingram. Thank you so much for your positive comments. I'm so glad all worked out well for you after a bit of a problematic start! I hope you enjoy a lot of alfresco dining over the summer on your new table. Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Lovely products and very speedy delivery. Amazing customer service!”

Helpful Report

Posted 10 years ago

Hi Romy. Many thanks for your lovely review. I'm so glad to hear you were happy with our customer service. I hope you enjoy your new furniture this weekend - it's going to be lovely :-). Thank you again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Ver”

Helpful Report

Posted 10 years ago

Hi Lorna. Thank you so much for giving us a 5 star review. We were rather intrigued, however, to know what you were going to write as we only have 'Ver' at the beginning of your review!! If you do get a chance to finish what you were writing it would put us out of our misery!! Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent customer service especially receiving the thank you in the post. Item arrived via courier as expected.”

Helpful Report

Posted 10 years ago

“Very quick and efficient delivery, great value for money”

Helpful Report

Posted 10 years ago

Hello Ms Davies. Many thanks for your review. It's lovely to hear you were happy with the delivery and you feel the pool is great value for money. Thank you again for your order and if I can help with anything else in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Fantastic service, item delivered within time advertised. Personal letter with fridge magnet was a nice touch too ;). Item is good quality, will recommend!”

Helpful Report

Posted 10 years ago

Hello Mr Anthony. Many thanks for your lovely review. It's great to see you were happy with our service and you liked the fridge magnet. I hope it made you smile - we've had lots of fun coming up with the silly ideas for these! Thank you again for your order and if I can help with anything else in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Item was as described and I I do like the delivery system that ensures that you will be in when the item was to be delivered.”

Helpful Report

Posted 10 years ago

Hello Mr Burrows. Thank you very much for your review. It's good to know you were happy with the service and delivery. I hope you've managed to enjoy your picnic table now the weather has taken a turn for the better! Many thanks again for your order and if I can help with anything in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent service all round, from the telephone contact, ordering my lovely Heart arch, to it being delivered, I thoroughly recommend Jack's Store.”

Helpful Report

Posted 10 years ago

Hello Mrs Devaney. Many thanks for your kind review. It's always good to know we have happy customers and we are getting our service right. I do hope the arch makes a lovely focal point at your daughter and son-in-law's wedding. Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“After searching the net for garden furniture, Jack's garden store is where I found the best deal, service and after care. No problem was too big for them and any correspondence made was handled with great care and curtsey. I will definitely shop here first for any future buys. A 5* rating! :)”

Helpful Report

Posted 10 years ago

Hi Suki. Thank you so much for the lovely review you have given us. It's always great when we hear from customers who are happy with our service. I do hope you've been enjoying your furniture whilst dodging the rain! Thank you again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent customer service , questions answered promptly , delivery excellent and well wrapped , by courteous delivery man . Only problem , no notification from delivery company that the item was coming , had just got in from shopping and the truck arrived , all's well that ends well . Thanks to everybody concerned”

Helpful Report

Posted 10 years ago

Hello Mr Forrest. Many thanks for your review. I'm so glad to hear you were happy with both our service and the delivery. I am sorry, however, you didn't get a call to arrange a delivery time and I will be taking this up with our supplier as this is something they should have done. Thank you again for your order and if I can help with anything in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Very good service with excellent communication, great product and quick delivery. Would highly recommend Jacks Garden Store”

Helpful Report

Posted 10 years ago

Hello Mr Haberman. Thank you very much for your review. It is much appreciated and it is always good to hear from customers who are happy with our service. I do hope you have managed to make good use of your wallstore already. Thank you again for your order and if I can be of any further help with anything in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“In a world of mediocrity how wonderful it is to deal with a company that really cares about its customers. I would not hesitate to recommend Jack' Garden Store to my family & friends”

Helpful Report

Posted 10 years ago

Hello Mrs Weston. Thank you very much for your kind review. We do try to please and it's always great to hear we are getting it right. I hope you've managed to enjoy your garden furniture since you received it, despite the rather miserable weather we are having at the moment :-( Many thanks again for your order and if I can help with anything else in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent customer service, would recommend them and will definitely use them again.”

Helpful Report

Posted 10 years ago

Hello Mrs Brewer. Thank you so much for your positive comments. I'm so glad you were pleased with our customer service and please do recommend us to all your friends!! I do hope you are happy with your arbour and it has taken pride of place in your garden. Thank you for your order and I look forward to hopefully hearing from you again. Kind regards Jo

Posted 10 years ago

“The Customer service is first class. I live in the North of Scotland, and spent a lot of time looking for Garden Furniture suitable for the conditions here. It was by chance I found Jacks,... AND WHAT A FIND!!. The price was very good compared to what the stores here were charging, and delivery was quick, probably quicker than If I had ordered it in this area. As for Jo the lady who dealt with my order she is so helpful and such a Gem. Thank you Jacks.”

Helpful Report

Posted 10 years ago

Thank you, Audrey, for your fabulous review. It was a pleasure dealing with you and I am so glad you are happy with our service. I do hope you are managing to enjoy your furniture despite the rather rubbish weather at the moment! If I can help you with anything else in the future please do get in touch and many thanks again for your review. Best wishes Jo

Posted 10 years ago

“Good communications and delivery as per described.”

Helpful Report

Posted 10 years ago

Hello Mr Mitchell. Many thanks for your positive review. It's good to know you were happy with our service and I do hope you are enjoying your arbour now the weather is finally improving - apart from the rain today, that is! If I can be of any help with anything else in the future please do get in touch and thank you again for your order. Kind regards Jo

Posted 10 years ago

“Fed Ex the delivery copmpany called when I was out, but called again late afternoon just to check if anyone in and we were, excellent service all round.”

Helpful Report

Posted 10 years ago

Hello Mrs Lamb. Many thanks for your positive review. It's always good to hear from customers who are happy with the service we provide. If I can help with anything else in the future please do get in touch. Thank you again for your order. Kind regards Jo

Posted 10 years ago

“Very pleased with my greenhouse, excellent service and very pleasant to deal with Jack's Garden Store. Would recommend to any potential customers. David Camplin”

Helpful Report

Posted 10 years ago

Hello Mr Camplin. Thank you for your lovely review. It's great to know you are pleased with your greenhouse and our service. If I can help with anything further in the future please do get in touch. Many thanks again for your order. Kind regards Jo

Posted 10 years ago

“Quality goods delivered on time. Would recommend Jacks garden store and will use them again. They also had the lowest price on the web for the item i purchased. Thanks also to the delivery driver who was very helpful.”

Helpful Report

Posted 10 years ago

Hello Mr Brookes. Many thanks for your review. It's great to hear you would recommend us and use us again. I hope the weather starts to get a bit better soon so you can enjoy your arbour. Please do get in touch if I can help with anything in the future and thank you again for buying from Jack's Garden Store. Kind regards Jo

Posted 10 years ago

“After searching for several months for resin reclining garden chairs, I was pleasantly surprised to find them at Jack's Garden Stores, and as an added bonus, I was able to find the foot rests to match. Jo was very helpful in taking my order, and they all arrived within two days. All I want now is the good weather to sit on my patio. Many thanks for the excellent service, and I shall certainly recommend Jack's to all my friends. June - Rickmansworth.”

Helpful Report

Posted 10 years ago

Hello June. Many thanks for your review. We really appreciate your positive comments and are very pleased you were happy with the service we gave you. I do hope the weather picks up again soon so you can enjoy lazing in your garden on your chairs. Many thanks again for your order and if I can help with anything else in the future please do get in touch. Kind regards Jo

Posted 10 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews