Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful, friendly, prompt and professional service from Jo. Cannot recommend this place enough.”

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Posted 8 years ago

“Very satisfied with our purchase of Bali 10 piece garden furniture set. Jacks Garden Store very helpful when we had a problem with delivery which was quickly remedied next day.”

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Posted 8 years ago

“Good and friendly service. Items arrive packed very well packed and undamaged. Thank you and I would recommend you to friends and family. Julie.”

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Posted 8 years ago

“Bought a party fridge which was faulty, but they were extremely quick and efficient in rectifying. I would not hesitate to recommend Jacks Garden Store.”

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Posted 8 years ago

“Fabulous service - Items arrived really quickly in excellent condition. Have used before and will definitely use again and recommend to friends and family.”

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Posted 8 years ago

“A very friendly and helpful firm. I will definitely use them again in the future.”

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Posted 8 years ago

“ROWLINSON PLASTIC TALL STORE. Arrived on time. Great product and straightforward assembly. Totally weatherproof and looks really good too. Many thanks to Jo, who was brilliant throughout. She was able to answer all of my questions and kept me up to date at all times. Thank you Jo and Jacks Garden Store. Dave. Birchington. Kent.”

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Posted 8 years ago

“We were given a date for delivery of our garden table/benches and we stayed in all day. We tried to contact the delivery firm to ascertain what time they were expecting to arrive and to give directions but no responses. The assistant at Jacks Garden Store was very helpful and said there were often problems with the delivery company. We did receive the goods the following day having stayed in yet again.”

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Posted 8 years ago

“Item was just what I wanted. Fitted together well. Very pleased with speed of delivery”

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Posted 8 years ago

“Fantastic service and product. Chuffed to bits with it. Arrived much sooner than expected as well. Will definitely use again. Thanks particularly to Jo.”

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Posted 8 years ago

“Good prices/good delivery”

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Posted 8 years ago

“The service from Jacks Garden Store was what I expect. HOWEVER, the product (Eaton Summerhouse) is a nightmare. It has clearly been changed from the version in our local Next store. - The proportions of some pieces have been changed such that they no longer line up with the piece they are meant to connect to. - Both side panels and purlins were bowed to a laughable degree. - We were sent 4 right hand bargeboards instead of 2 left and 2 right. This wouldn't matter as they are all the same shape - except for one important point: The bargeboards are rough on one side and smooth on the other so you end up with rough and smooth surfaces. - Much of the timber is rough cut rather that smooth. This makes painting it a nightmare. This is a quality change (to lower quality) than we have seen for the same item in Next. (They all have the manufacturer name Rowlinson above the doors) - The instructions are poor. For example, there is no indication how much space is needed at the front for the 2 doors (its not the sum of their width!) All in all, not a product to stock.”

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Posted 8 years ago

“Bought a party fridge which was faulty, but they were extremely quick and efficient in rectifying. I would not hesitate to recommend Jacks Garden Store.”

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Posted 8 years ago

“Purchase and delivery went like clockwork, thank you”

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Posted 8 years ago

“Very good product, prompt delivery, excellent customer service and good value for money. I would definitely use Jack's again.”

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Posted 8 years ago

“Purchased a set of garden furniture. Excellent quality and price and speedy delivery.”

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Posted 8 years ago

“I had a gas fire from Jacks garden store. Works very well in my Tropical Fish House, and helps keep my Aquariums warm. May need to buy one more heater, as fish house is 40 feet long.”

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Posted 8 years ago

“superb service, wonderful customer relations by Jo”

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Posted 8 years ago

“As always, excellent service and very quick delivery.”

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Posted 8 years ago

“Excellent service ordered Chiminea Monday received Wednesday, very pleased with purchase good quality product. Thank you Jo.”

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Posted 8 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews