Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Jacks Garden Store 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, recommend to everyone”

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Posted 2 years ago

“A very personal service when dealing with them online. Other companies could learn a lot from them. Made an order, got personal updates from one of the team, and they showed they were very keen to ensure that we were happy with their service, the courier delivery and the product we bought. Amazing!”

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Posted 2 years ago

“Friendly and effecient”

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Posted 2 years ago

“I ordered a garden table and four chairs from Jacks Garden Store. The table arrived but the chairs were mislaid by the courier. However, Jo did a marvellous job of chasing the missing chairs, and kept me updated all the time - I take my hat off to her.”

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Posted 2 years ago

“Great customer service, had a little problem but everything was sorted by Jo. Jo is a credit to the company she goes out of her way to help you, nothing is a problem for her. Should be more people like Jo so helpful and kind. I will order again from Jack's Garden Store and will recommend friends and family. Keep up the good work.”

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Posted 2 years ago

“Could not be more helpful in getting my Bistro table delivered after my first choice was not available. Thank you.”

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Posted 2 years ago

“Found Jacks Garden Store online, saw they had the products I wanted and called Jo - she was so helpful and provided all the information I needed. Once ordered, Jo was in regular contact and I was kept informed of when delivery would take place. SO happy with our garden furniture and the excellent service received. Would thoroughly recommend - a 5* service 😀”

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Posted 2 years ago

“5 star treatment from start to finish. Always a bit nervous buying something unseen online but Jo is brilliant. Needn't have been worried at all. From ordering to enjoying it in less than a week. What more can you ask for. I thoroughly recommend this company and only wish that I lived closer so I could visit in person to thank them. Buy from Jack's garden store. You won't be disappointed.”

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Posted 2 years ago

“Great people to deal with - there was a supplier issue but it was all resolved well and the furniture is lovely. Will use again.”

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Posted 2 years ago

“Exceptional customer focus. The sort of company that understands customer requirements and takes appropriate steps to ensure those needs are met. What’s more, the products are excellent and exactly as described. Well packaged and delivered in first class condition.”

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Posted 2 years ago

“Excellent service, pleasure to deal with.”

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Posted 2 years ago

“This is an excellent company which makes a lot of effort to advise and help the customer. Once available, my order arrived promptly and Jo even e- mailed after delivery to see if I was happy with everything. I don’t think that you could get better service than from Jacks Garden Store therefore I have no hesitation in recommending them unreservedly and would most certainly order from them in the future. Fantastic Jennifer”

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Posted 2 years ago

“I am so pleased with my new log cabin , the service I received from the team at Jack's Garden Store was absolutely excellent. Joanna was brilliant and I have had no problems whatsoever. I would highly recommend buying from this company.”

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Posted 2 years ago

“Nothing but praise for Jo at Jack’s Garden Store. I phoned very near to Christmas having finally come up with an idea for my children’s Christmas presents. Jo sorted me out and contacted the supplier to ensure delivery before the day. Lovely to have such good service and banter with someone who clearly puts the customer first. Looking at bistro sets now, Jo!”

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Posted 2 years ago

“very pleased to have delt by jo very friendly service and care nothing is too much trouble,thanks very much. mervyn.”

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Posted 3 years ago

“An excellent and personal service from Jo who is always such a lovely lady to deal with. Have used this company before and have never been disappointed. Well done!”

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Posted 3 years ago

Thank you so much for the fabulous 5* review. It's always lovely to hear we are getting our customer service right! I do hope you have been enjoying your chiminea - in between the rain! Thank you again for your order and if I can help with anything further in the future please do let me know. Best wishes, stay safe and have a lovely afternoon. Jo

Posted 3 years ago

“Jacks were very helpful in giving me all the information I needed when I was considering purchasing the summer house. When I ordered the summer house the assistance continued with delivery information updates from Jo at their office. It was satisfying to know that Jo was at the other end of the phone if I needed ongoing information. I would highly recommend Jacks.”

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Posted 3 years ago

“The playhouse arrived ahead of anticipated delivery date, with great comminution from Jo at Jacks garden Store. Playhouse itself is high quality and relatively simple self assembly. Highly recommend”

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Posted 3 years ago

“Although my chiminea had been delayed for quite a few months due to the crisis in the Suez Canal Jo continually kept me informed. It finally arrived and was worth the wait. It was a pleasure dealing with you.”

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Posted 3 years ago

“The best customer service I have ever received!”

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Posted 3 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews