Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 Bistro chairs for my mother's conservatory as a present and they arrived super-quick. Communications and personal service are also first class excellent and I will be shopping there again. Highly recommended!”

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Posted 10 years ago

Hi Sarah. Many thanks for your super review. It's always great to hear when our customers are happy :-) I'm sure the chairs have taken pride of place in your mother's conservatory! Thank you again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Absolutely no problems from placing the order to receiving the garden table very quickly. would recommend you to anyone. Thank you.”

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Posted 10 years ago

Hi Judy. Thank you so much for your great review. It's always lovely to hear when we get it right and our customers are happy :-) I do hope you've been making good use of your table and continue to do so in the weeks to come - fingers crossed the sun comes back! Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“All good, great service and product”

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Posted 10 years ago

Hi Mr Eastwood. Thank you so much for your positive review. I'm so glad to see you were happy with our service. I do hope your parasol has been getting good use and continues to do so for a few more weeks :-) Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Customer service excellent from start to finish.”

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Posted 10 years ago

“I had a problem with an item that I had purchased recently, no fault of this excellent Company I hasten to add. It was immediately resolved, the service was superb. Having experienced some pretty poor Customer service from some online retailers in the past, I have no hesitation in recommending Jack's Garden Store. Take it from me, you won't be disappointed.”

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Posted 10 years ago

Hi Tony. Thank you so much for the fabulous review. It's always so lovely to hear when our customers are happy :-) I do hope you will be able to make the most of your firepit table over the coming weeks. I actually bought one of these tables earlier this year and we've had many a good evening sitting around the fire - last night included! So do enjoy. Thank you again for your order and if I can help with anything further in the future please do get in touch. Best wishes Jo

Posted 10 years ago

“There was a delay in supply but jacks kept us well informed. Very happy with service and product. Thank you”

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Posted 10 years ago

“When I rang up about making a purchase I was able to speak to someone ( Jo) immediately. She was able to answer all my queries, so enabling me to place my order. All goods arrived on time and as described. In fact I rang to compliment Jack's Garden Store. Many could learn from their customer service. I should not hesitate to order from them again. Jim Baker, Lincoln.”

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Posted 10 years ago

“Excellent service and great product, can't get my youngest daughter off it!”

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Posted 10 years ago

“Ordered and paid for stuff on line, disappointed later to receive an email telling me the stuff was actually out of stock awaiting confirmation of next delivery from manufacturer, but my card would be refunded if I wished. I didn't, and further communication easily resolved the situation and the goods were delivered a week or so later all as promised. One slight worry was that there was no time to unpack and check everything so the delivery driver said that any problems should be reported directly to Jacks Garden Store, but I had to sign to say everything was delivered undamaged. Overall quite satisfied, would deal with you again.”

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Posted 10 years ago

“Friendly service and just the little touches make it that your not just another faceless customer”

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Posted 10 years ago

“I have never used you before and now I'm telling all my friends what a great company you are. I would definitely shop with you again. Great products, great prices, great service and fast delivery.”

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Posted 10 years ago

“Excellent friendly service - very quick delivery”

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Posted 10 years ago

“Great service. Delivery changed at my request, no problem. Pleasure to deal with.”

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Posted 10 years ago

“I am happy with the seat although it it longer than advertised! Just needed to trim a few shrubs. It arrived far quicker that anticipated and was easy to put together.”

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Posted 10 years ago

“Correct Product Delivered in new condition quicker than stated. Excellent Service. Will use again.”

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Posted 10 years ago

“Very easy to order online. Very fast delivery. Lovely pond.”

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Posted 10 years ago

“Excellent customer care yet again from Jack's garden centre, deliveries were prompt and efficient and everyone we spoke to to make the arrangements was very helpful and friendly. The only negative comment we have is that in a few places the instructions for our sentry box shed were incorrect, but with a little common sense it was still very easy to put together and the materials themselves are very good quality. Very satisfied customer.”

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Posted 10 years ago

“Excellent product excellent price and great service. Would definitely recommend!”

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Posted 10 years ago

“excellent value and delivery as stated, with email on ordering and further emails from delivery company. Table delivered in good condition at time stated. Unlike a similar item we ordered elsewhere that was stated to be arriving yesterday but never got here and the company have had to be contacted even to get any information re delivery. Jack's store will be revisited. The personal touch of as follow-up letter with fridge magnet gift adds to my satisfaction”

Helpful Report

Posted 10 years ago

Hello Ms Pickett. Thank you so much for your super review. It's always so lovely to hear from happy customers and to know that we are getting our customer service right. I hope the magnet made you smile - we are certainly having fun coming up with the ideas for the silly captions for them. Many thanks again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Product was as discribed ,fast delivery hassle free would most certainly shop with you again many thanks .”

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Posted 10 years ago

Hello Ms Pearce. Many thanks for your positive review and I'm so glad you are happy with the service you received. I'm sure your arch has taken pride of place in your garden :-). Thank you again for your order and if I can help with anything further in the future please do get in touch. Kind regards Jo

Posted 10 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews