Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 653 Reviews

100 %

of reviewers recommend Jacks Garden Store

Company Reviews

Metrics

Info

4.9

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described & delivered next day. A1 service”

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Posted 9 years ago

“Excellent service and fast delivery.”

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Posted 9 years ago

“Service: brilliant! The owner was incredibly helpful...despite an estimated delivery within 30 days from the supplier, they were able to get our shed to us within a week so that our builders were able to build it for us. We also received a hamdwritten letter wishing us well with our shed! Product: good. We love our shed. It seems to be of a very high quality and looks amazing in our garden - it'll be even better when I've got round to painting it. However, there's no way we could have built it ourselves so we had to pay a reasonably high amount to get two builders to do it for us as well as laying a basic foundation for it. Still, I prefer it to any other I've seen! Thank you Jack's Shed!”

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Posted 10 years ago

“Very fast and reliable delivery. Very helpful and nice little touches in follow-up with fridge magnet and thank you letter being sent out. Have used twice for several wooden planters and would use again and recommend to others.”

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Posted 10 years ago

“ordered Wednesday night delivered Saturday morning! Boom! that's what I call great service, will use again”

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Posted 10 years ago

“Great service. And a nice touch with the complentry she'd magnet.”

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Posted 10 years ago

“A wonderful shopping experience. Such a change from other websites. I loved the fridge magnet which was sent as a thank you for shopping with Jack's Garden Store. Some missing bits were also delivered next day. A great service.”

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Posted 10 years ago

“Thanks for email jo nice to know your company cares. the koi are happy as pigs in xxxx Merry xmas & a happy new year thanks. Frank Lowe.”

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Posted 10 years ago

“Good service, kept us informed, delivery as expected - great, thank you!”

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Posted 10 years ago

“Great product. Amazing customer service to rectify courier problems. Thank you. Great to deal with such friendly people.”

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Posted 10 years ago

“I bought 3 sheds from Jack's Garden Store. They responded quickly, updated me on delivery and delivered qucikly and in-line with what they had promised. Very good and at a good price”

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Posted 10 years ago

“Great Quick service and great Log Store. Highly reccommend”

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Posted 10 years ago

Hi Patricia. Many thanks for your super review. It's always great to hear when our customers are happy with both our service and our products. I have no doubt you will be getting a lot of use out of your log store over the coming months! Thank you again for your order and if I can help with anything further please do get in touch. Kind regards Jo

Posted 10 years ago

“Good communications and a quick delivery +++++”

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Posted 10 years ago

“First time Ihave ever purchased any goods from this supplier, the service was excellent. delivery time excellent delivered within time stated. spoke to joanna on the phone she was brilliant . goods were spot on just as described, will certainly reccomend and will definitly use again, thanks frank l”

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Posted 10 years ago

Hello Mr Lowe. Many thanks for your lovely review - how nice to have such positive things said about us. And me! Thank you. I'm so glad you got things sorted with the pond before you went away and I have no doubt you have a lot of happy koi fish swimming around now :-) Thank you again for your order and if you need any help with anything in the future please do get in touch. Kind regards Jo

Posted 10 years ago

“Only problem was the delivery - but we can't blame Jacks for that.... otherwise v. good service & product.”

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Posted 10 years ago

Hello Mr Adamson. Many thanks for your review. I'm sorry to hear there was a problem with the delivery. We weren't aware of this so if there's anything you'd like us to take up with our supplier please do let me know. Other than that I am very glad you were happy with our service and the wallstore. Many thanks for ordering from Jack's and if I can help with anything further please do get in touch. Kind regards Jo

Posted 10 years ago

“Fast and friendly service with good support and customer service. Ordered product which was delivered as arranged and on time.”

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Posted 10 years ago

Hello Mr Choate. Many thanks for your positive review. It's always lovely to hear from happy customers who are pleased with our service. I do hope you have managed to make the most of your gazebo before the winter sets in! Thank you again for your order and if I can help with anything further please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent service. I was contacted very shortly after ordering my shed and delivery arrangements were made. Ordering from Jack's Garden Store felt like ordering from a company with old fashioned values and customer service. The only glitch was that delivery could only be made between 08:00 and 18:00, my shed arrived at 17:55. I rang the delivery company at 16:30 and they told me I should have received a text informing me that delivery would be made between 15:00 and 18:00 but they could see that a text was not sent to me. This is no reflection on Jack's as this is obviously out of their control. Very pleased with the shed which was purchased from Jack's at the lowest price I could find.”

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Posted 10 years ago

Hello Mr Monahan. Many thanks for your lovely review. It's lovely to read you are happy with our customer service - it's good to know we are getting it right! Apologies again for the hiccup with the communication with the delivery. Thank you again for your order and if I can help with anything further please do get in touch. Kind regards Jo

Posted 10 years ago

“Excellent customer service and product exactly as described, I would recommend and I would shop here again. THANKYOU.”

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Posted 10 years ago

“Excellent freindly service recommend 100%”

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Posted 10 years ago

“Excellent service all round. I even received a personalised letter from customer services thanking me for my business - most impressed. Their communication was really good throughout and I would have no hesitation in using them again or recommending them to anybody else.”

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Posted 10 years ago

Jacks Garden Store is rated 4.9 based on 653 reviews