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IT LUGGAGE Reviews

4.3 Rating 4,026 Reviews
81 %
of reviewers recommend IT LUGGAGE
4.3
Based on 4,026 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read IT LUGGAGE Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

The luggage seems well made and spacious. Delivery was very quick.
Helpful Report
Posted 9 months ago
Lovely suitcases although one was damaged on delivery. By wrapping the suitcase in protective wrapping this would never have happened. Had to email several times to get this sorted which was time consuming and frustrating. I phoned Head Office and left a message still no one bothered to contact me. I tried once more and spoke to the receptionist who was very apologetic and said that they were extremely busy. She was able to offer a discount so the issue was sorted. Please wrap the suitcase then this would alleviate this issue in the future.
Helpful Report
Posted 9 months ago
Were quick and efficient
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Posted 9 months ago
Seamless order from start to finish and cases arrived as expected. Great looking and looking forward to using them soon
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Posted 9 months ago
Nice and light, but pic is a bit sneaky as "hides" the fact that NOT four wheel (had been looking at various options so didn't check properly, so "my fault" but a tad annoyed!).
Helpful Report
Posted 9 months ago
Can’t give a 5 because we haven’t used it yet. So far so good
Helpful Report
Posted 9 months ago
Ordering the cases online was so easy and they were delivered so quickly. The cases themselves look absolutely fantastic and I look forward to using them. Overall a great shopping experience!
Helpful Report
Posted 9 months ago
Not used it yet for travel so the proof will be after this
Helpful Report
Posted 9 months ago
Although lightweight each case is well made and feels very sturdy. Did make a slight mistake on order as thought these cases had 4-wheels and unfortunately they only have 2. Easy to pull along but with back problems, not so easy. Not the fault of IT Luggage - just a lesson to look more closely at the product description! Fantastic and quick service/delivery experience and would highly recommend buying direct.
Helpful Report
Posted 9 months ago
I am very happy with my suitcase. The service was quick and easy with next day delivery. On my first trip with my suitcase and so far so good.
Helpful Report
Posted 9 months ago
The design of the bag is very good, and the weight is also decent. However, when it was delivered, scratches were found at the bottom. In addition, there are many threads next to the zipper of the box, but overall it is still as expected.
Helpful Report
Posted 9 months ago
Great product good delivery, very pleased.
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Posted 9 months ago
Fast delivery and good range of products.
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Posted 9 months ago
The options and variety that they have is unbeatable.
Helpful Report
Posted 9 months ago
Bought 2 suitcases from your website which was really good experience. Received email updates & tracking information. I would have given 5 stars for the service provided but both boxes were damaged/had holes in them. Suspect courier mis-handled items causing damage to the packaging
Helpful Report
Posted 9 months ago
Enjoyed using it on my first journey
Helpful Report
Posted 9 months ago
Easy to use website, good level of information (I ordered from IT as they gave the capacity of suitcases and many sites don't). Delivery was quick and as communicated. Good range of cases although I would have liked a few brighter colours. I gave 4 stars for two reasons. Firstly the colour is not like the picture or the name magenta blush; it's a basic red. And secondly the packaging was all torn when it arrived, and although the suitcase wasn't damaged, I think that was by luck. Maybe something to feed back to the courier.
Helpful Report
Posted 10 months ago
Case looks good although was heavier than I expected.
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Posted 10 months ago
Very happy with the size and weight of this suitcase,
Helpful Report
Posted 10 months ago
Good communication and prompt delivery. Product looks and feels good but not yet used hence only the 4* review.
Helpful Report
Posted 10 months ago
IT LUGGAGE is rated 4.3 based on 4,026 reviews