IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,026 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not used as yet but appears to be good quality”

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Posted 1 year ago

“I haven’t used it yet so going by the look of it only it’s very nice , only when I’ve used it can I give a fair opinion”

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Posted 1 year ago

“Slightly smaller than my previous it case, but probably deeper. Good quality & the material was thick & looks durable.I have already used it & the wheels & locks are still intact !”

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Posted 1 year ago

“Not as nice as my baby it case. It’s got filthy dirty on the two recent flights Not finding handle as good as expected”

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Posted 1 year ago

“Speedy delivery. Case looks great and as described but not yet used.”

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Posted 1 year ago

“got my medium size blue suitcase in November and was travelling in December, had to put in a claim as the zip was not closing probably because it was buckled up this has been nearly 2 weeks ago still waiting to hear back.”

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Posted 1 year ago

“Website is great to navigate around & was very easy to place my order! Website was also informative and information was very clear about the product!”

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Posted 1 year ago

“I have owned items from your range for many years and you are my first "go-to" when looking to purchase. You offer sturdy luggage, competitively priced.”

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Posted 1 year ago

“Unfortunately the suitcase arrived with a scratch on it but packaging was not damaged. I am away for Christmas so will not be here if a replacement one was sent. Slightly disappointed.”

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Posted 1 year ago

“Cannot fault it or their customer service but unfortunately yodel the courier that they use lost my parcel so actually never recieved product.”

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Posted 1 year ago

“Really love the items it’s a shame the picture’s didn’t really show the accurate colour also the items had a few scratches but overall love the product”

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Posted 1 year ago

“Super fast order processing. Ordered items despatched quicker than expected. Only let down by poor communication of 3rd party delivery company.”

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Posted 1 year ago

“Has all the qualities required for a cabin bag! Seems well-made and fairly strong, but weighs only about 1.8 kg. I like it”

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Posted 1 year ago

“Luggage set arrived very quickly after ordering. 2 zippers missing off the top front compartments on the large and medium cases. No time to return them as needed to use. The 8 wheels makes the cases easy to manage.”

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Posted 1 year ago

“Very good choice of cases and prompt delivery.”

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Posted 2 years ago

“Have not used my new case yet, but love the colour(purple) and it is really light weight”

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Posted 2 years ago

“I have not used this case yet but have other IT cases which I am happy with. So hopefully I will be happy with this one.”

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Posted 2 years ago

“Looks great, only 2 problems on one of the suitcases the tab to pull the zippers fell off due to a gap in the zipper itself, I sorted by using mole grips to close said gap. The other problem is the linear size of the large suitcase is slightly over 62 inches, I hope we are allowed on our flight with them.”

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Posted 2 years ago

“Delivery was fast, great size suitcase, lightweight, lovely design, love that it has 4 wheels. Box came damaged though”

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Posted 2 years ago

“Easy to order”

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Posted 2 years ago

IT LUGGAGE is rated 4.3 based on 4,026 reviews