IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,026 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received bad one”

Helpful Report

Posted 8 months ago

Hi Liban, thank you for review. I am sorry to hear that you are not 100% satisfied with your purchase. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk with 'review' in the subject line and we would be happy to look into this for you. Many thanks

Posted 8 months ago

“After 3 emails sent I have had no reply,the bags stink of fish,can you please contact me to resolve this issue,I’ve left them open to air out but a reply would be nice !!!”

Helpful Report

Posted 8 months ago

Hi Carol, thank you for your review. I can see that a member of the team has responded to your queries on 01/02 and 05/02 requesting further information but we don't seem to have heard back. I have re-sent these emails now for you. Be sure to check junk/spam folders in case that's where the emails get delivered. Please correspond via the email chain and we can then assist further in your query and aim to resolve for you asap. Many thanks

Posted 8 months ago

“Don't buy the Britbag, it's not tough, durable, made to last. It's not anything they say it is.”

Helpful Report

Posted 8 months ago

Hi Rajeev, thank you for your review. I am sorry to hear that you are not 100% happy with your purchase. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk, with 'review' in the subject line, and we would be happy to look into this further for you.

Posted 8 months ago

“I ordered and received 2 items of luggage very quickly. One of the suitcases was the wrong colour, I had correspondence with iT to exchange and this hasn't happened. Wasted a part of a day waiting for a pick up. I've emailed again, but nothing. Poor customer service. I've tried but I'm done with it now mismatched luggage it is. Cheersh it”

Helpful Report

Posted 8 months ago

Good afternoon, thank you for your review. I am sorry to hear that you have experienced issues regarding your exchange. We always aim to resolve any issue as quickly as possible and I would like to apologise that you do not feel that this has been the case with yourself. Please be assured that we will advise back via the email chain asap, in hopes of getting your exchange sorted and you happy travelling once again! In the meantime, if you have any further queries at all, please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk, with 'review' in the subject line, and we would be happy to assist.

Posted 8 months ago

“I am not happy as it is a great company and no free returns are available for returning the luggage bags.The return process is not easy and free. Very much disappointment.”

Helpful Report

Posted 8 months ago

Hi Farheen, thank you for your review. I am sorry to hear that you did not find the returns process as smooth as you would've liked. We are always open to feedback and will take this on board. Please do not hesitate to contact our customer service team on ITL_contact@itluggage.co.uk if you have any further queries at all, we would be happy to help!

Posted 8 months ago

“This is how my parcel was delivered by Yodel !!! Completely unacceptable!!”

Helpful Report

Posted 8 months ago

Hi Nicola, thank you for your review. I am sorry to hear that you experienced issues regarding your delivery. Please do not hesitate to contact our customer service team on ITL_contact@itlugage.co.uk and they would be happy to look into this for you.

Posted 8 months ago

“I bought the suitcase on Sunday with delivery (paid extra) within 2 working days. The parcel arrived on Friday afternoon. Am I satisfied? NO...”

Helpful Report

Posted 8 months ago

Hi Wojciech, thank you for your review. I am sorry to hear that you experienced issues regarding your delivery. Please do not hesitate to contact our customer service team on ITL_contact@itlugage.co.uk and they would be happy to look into this for you.

Posted 8 months ago

“I have only received half of my order and despite contacting them 4 times I have still not had a response. So I will have to take to social media. Very disappointing”

Helpful Report

Posted 8 months ago

Good afternoon Juliette, I am sorry to hear that you are experiencing issues with delivery. I can see that the customer service team are in correspondence with you via email, please advise back using the email chain and we will aim to get to the bottom of your issue as soon as possible.

Posted 8 months ago

“I ordered a medium case and was sent a cabin case. I paid delivery and had to forfeit a return fee.”

Helpful Report

Posted 8 months ago

Hi Rose, thank you for your review. I can see that you ordered a cabin case in error and then contacted our customer service team in order to arrange the return. Unfortunately, as outlined in our 'returns policy' - if you wish to return an item within the 28-day money back guarantee period, you will be responsible for paying any returns postage costs you incur. If an item develops a fault within the warranty period, we will cover the costs of returning the item. If you have any further queries, please do not hesitate to contact our customer service team on ITL_contact@itlggage.co.uk and they would be happy to assist.

Posted 8 months ago

“Still haven't received my set which I ordered can't get through to anyone, no refund nothing.”

Helpful Report

Posted 9 months ago

Good afternoon Rabena, I am sorry to hear that you are experiencing issues with delivery. I can see that the customer service team are in correspondence with you via email, please advise back using the email chain and we will aim to get to the bottom of your issue as soon as possible.

Posted 9 months ago

“I was delivered a faulty suitcase and 1 week later I am still awaiting a solution. Delivery said it would be next day and it was 2 days later.”

Helpful Report

Posted 9 months ago

Good afternoon, I am sorry to hear you have experienced issues getting in contact, please email ITL_contact@itluggage.co.uk with 'review' in the subject and we can look into this for you.

Posted 9 months ago

“I didn't receive my purchase until now. So I can't give any review. Yodel service is not helpful.”

Helpful Report

Posted 9 months ago

HI , I am sorry to you have had issues with the delivery service , please email ITL_contact@itluggage.co.uk with review in the subject and we can look into this for you. Many

Posted 9 months ago

“Ordering on line was very quick and easy, cases came within a couple of days excellent service all round”

Helpful Report

Posted 9 months ago

HI Pat, Thank you for your review. If you are happy with the service and your IT Luggage , would it be possible to add more stars to the score. We would greatly appreciate it . Many thanks

Posted 9 months ago

“Ordered the Glitzy Cabin Vanity & Large all purchased online all arrived covered in scratches & marks bottom of the large case was coming apart absolutely shocking. Today 27/1 I have just been to Argos to purchase a large Black expandable IT QUILT case also covered in scratches IT do better these cases are by no means cheap and the quality is appalling”

Helpful Report

Posted 9 months ago

Hi Mandi, I am sorry to hear this . I can see the team are assisting you with this by email to resolve the matter . Many thanks

Posted 9 months ago

“TERRIBLE CUSTOMER CARE”

Helpful Report

Posted 9 months ago

“My first time shopping with it luggage and I’m left extremely disappointed with the service quick to take my money slow to deliver hard to contact still waiting on part of my order. Nobody seems to know where it is between it and Yodel. I certainly won’t be shopping with it luggage in the future. I expect all items to be delivered with one delivery day this service has caused my item to go missing!!!!”

Helpful Report

Posted 9 months ago

HI Natalie, We are sorry this has happened . I can see the team have been chasing the delivery company to resolve this for you and issued a refund . If there is anything else the team can do please get in touch . Many thanks

Posted 9 months ago

“Still waiting a week later after contacting them regarding the return of 2 suitcases that are too small to contact us to arrange collection. Several emails and no reply. Lovely suitcases but terrible returns service!”

Helpful Report

Posted 9 months ago

HI Laura, The team emailed you on 11/01/24 and awaiting a response . Please check your spam. Many thanks

Posted 9 months ago

“Yodel still cant deliver my parcel after 3rd attempts. Then I received an email suggested that I go to collect my parcel at Middleton depot even though I paid for my delivery. Had sent email to it customer service to update Yodel my full address but Yodel cant update my address on their system because its their policy . Its a worst delivery company to use and it company will continue having unsatisfied customers if they dont change their delivery company.”

Helpful Report

Posted 9 months ago

HI Elenna, Thank you for your review . I can see the team have resolved this now for you . Many thanks

Posted 9 months ago

“Shocking communication and customer service”

Helpful Report

Posted 9 months ago

HI Gillian, I am sorry to hear this . I can see the team are assisting you with the missing parcel by email . Many thanks

Posted 9 months ago

“For the price you pay for the products you'd expect better customer service. Had my item delivered and it was damaged, it took almost a week for it to be picked up and now waiting for my replacement to come which will probably take another week.”

Helpful Report

Posted 9 months ago

Hi Rakan, I am sorry to hear the case was damaged in transit. I can see the team have acted to assist you with your return and replacement . Many thanks

Posted 9 months ago

IT LUGGAGE is rated 4.3 based on 4,026 reviews