IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,026 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The suitcase is a Christmas gift so am unable to give a full review. However, based on the information provided on the website, communication, and the delivery, I am satisfied with my purchase.”

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Posted 10 months ago

“Very good very happy delivery was on time. Travelling next month so let’s see how it goes”

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Posted 10 months ago

“Strong and well-designed. Comfortable and easy to move”

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Posted 10 months ago

“Super fast delivery Thank you so much”

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Posted 10 months ago

“Small case out of 3 delivered has an issue with the handle mechanism sent two emails so far just get the standard we have received response in over a week NOTHING DONE SO FAR SHOCKING SERVICE”

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Posted 10 months ago

“Received as described but not used yet so unable to comment. delivered on time ,good value due to Black Friday offer. Have 2 cases purchased from you & years ago and still in use !”

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Posted 10 months ago

“I did order only one and when we realised that two were on the order we wrote to say this and you said you would pick up the other one when they arrived. I did let you know and so far I haven't heard from you. Would it be possible to pick up the spare luggage and reimburse us please. Thank you. Otherwise all is good. The piece of luggage was very good thank you. Jill Childs, Cerulean, Blue Hill Barns, High Elms Lane, Watton at Stone, Herts, SG143RL. LOOK FORWARD TO HEARING FROM YOU.”

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Posted 10 months ago

“Loved the luggage, good quality and feels sturdy. Dispatch was quick, the only thing was the courier company Yodel - missed my expected delivery date because driver “couldn’t find the address”, but instead of calling me, they left it for the day and carried on the next working day. I even paid for express shipping! And the box arrived damaged, good thing the luggage was not affected.”

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Posted 10 months ago

“Quick delivery, but Yodel had not been informed of the recipient's phone number and failed to find the flat at the first attempt. Waited at the building entrance for the second delivery, so managed to intercept the driver before he abandoned delivery”

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Posted 10 months ago

“Lovely looking case, bought for my daughter as the dog chewed her other. The only thing that I’m not too happy with is the lining on the inside of one side does not fit properly so you would not get full capacity, it doesn’t go right into the corners, very frustrating 🤷🏼‍♀️”

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Posted 10 months ago

“The luggage is beautiful but a bit too small for the purpose I wanted to you it for”

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Posted 10 months ago

“Yodel still has my parcel even tho they have been with them for a long time. I’ve tried to contact them but no luck can you help”

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Posted 10 months ago

“Amazing quality and lightweight cases. Shame about the choice of delivery courier (yodel) though who despite being assured my cases would be delivered to a person left them on my doorstep.”

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Posted 10 months ago

“Great thanks last set lasted 12 years just have to see how these go, great quality and lightweight.”

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Posted 10 months ago

“We loved these but missing the locks. I have new cabin bag which is exactly same but that have side lock on. I thought these will have as well. So I was disappointed. I don’t want to return it because it is headache for me to take it to post office. So I m keeping these. Overall gud material and solid suitcases.”

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Posted 10 months ago

“Have used IT luggage for several years because it is very light and I travel with quite a lot of gear. I think this is my 3rd case in 12 years, so each case has had nearly 50 flights each. The only problem I have had in the past is that the covering material is easily damaged, exposing the framework underneath. However, the framework is pretty solid - it just looks scruffy. the stays holding the sides up have broken but the case is okay once it is packed. I haven't used the most recent case and covering looks slightly more robust. For the past 3 years, I have used a stretch cover over the case which makes a huge difference in protecting material (and it stands out on the conveyor!). I hope you don't mind but my only suggestion to IT is to perhaps sell some waterproof covers for your cases. Many thanks”

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Posted 10 months ago

“Look great. Although left on door step by delivery driver arrived on time. Box damaged but goods seem OK.”

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Posted 11 months ago

“See review below.”

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Posted 11 months ago

“I'm not sure what to say yet”

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Posted 11 months ago

“Fast delivery, however slightly disappointed to see that the wheels on my trolley case are all scratched and look as if they have been used before. Still to use my trolley case, so will reserve my final judgement until then. Apart from the wheels, the rest looks great.”

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Posted 11 months ago

IT LUGGAGE is rated 4.3 based on 4,026 reviews