IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,032 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,032 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Loved the suitcase when it came but the handle was incredibly hard to pull up/push down. Contacted customer services and sent videos/pictures and they agreed it was faulty. I constantly had to chase for responses, it took weeks to get a reply sometimes. I was offered other cases as a replacement because mine was out of stock. The cases offered were not suitable and it was obvious why they were the ones left. Most only had two wheels when I'm specifically ordered one with 4 in a nice design and vibrant colour so it was recognisable. I asked for a full refund as the options were so far from the case I had bought. Waited 2 weeks for a reply and was again offered a case with only two wheels. I asked if I could please get a refund because they were not able yo offer a replacement. They inferred a refund minus delivery which I objected to because that would mean I'd paid for them to send me a defective case and I assumed I'd also have to dispose of it too. They refused to refund delivery so I'm out of pocket with a defective case having spent weeks chasing customer services.”

Helpful Report

Posted 2 years ago

“I have received the order below but the case is damaged and was not even in the plastic bag provided. I have attached images for your reference. I have also not received a response to my email requesting a refund and instructions on how to send the package back.”

Helpful Report

Posted 2 years ago

Hi Tyler, we are very sorry to hear and see that your suitcase arrived damaged. I believe customer services have now contacted you and arranged for the collection of the case and a full refund will be issued. Sincere apologies for the inconvenience caused. Best regards, David

Posted 2 years ago

IT LUGGAGE is rated 4.3 based on 4,032 reviews