IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,031 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“suitcase arrived damaged - the box was in perfect condition which suggests this was not shipping related but that the case was knowingly shipped with a broken wheel or that it was not checked in the warehouse I am not struggling to get a response on the refund process. I have been using IT luggage for over 15 years but quality and the after sales service has plummeted”

Helpful Report

Posted 1 year ago

Hi Stuart - We apologise about this! I can see that our team are discussing the next steps to resolve this with you :)

Posted 1 year ago

“The shipment did not arrive on time, I hope to return my money. and i send more email no response.”

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Posted 1 year ago

Hi Ahmad, we have not received any emails from you. Please fill out one of our online contact forms so that the relevant team can help you :) https://itluggage.co.uk/pages/contact-us

Posted 1 year ago

“My luggage arrived with a crack on the casing. Sent It luggage customer service a note- no response. cabin bag was Purschased in Black Friday sale.”

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Posted 1 year ago

Hi - our team have been sending you emails since the 9th December. Please check your junk mail in case it has ended up in there :)

Posted 1 year ago

“Very poor quality suitcase, just bought a brand new suitcase set and the wheels are broken.”

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Posted 1 year ago

“Delivery wasn't on time. Received email saying for delivery but didn't deliver on that day”

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Posted 1 year ago

“Placed an order was picked up by yodel delivery sat in their depot for over a week so IT LUGGAGE requested they send it back to them, had to re order but IT LUGGAGE would only pay for standard delivery and not next day so I had to pay for next day delivery and again delivery took 3 days not next day if i was IT LUGGAGE I would change couriers I’d also like a refund of my next day delivery if I could have got the cases from else where I would have done, wouldn’t order from them again!!”

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Posted 1 year ago

“Next day delivery it NOT!!! Then customer services ignore my cancellation request and send my order out a day later. The suitcase is currently on my patio left by yodel getting damaged in ice & snow!!!”

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Posted 1 year ago

“Suitcase damaged on arrival - broken zip. Awaiting response from customer services/ warranty team”

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Posted 1 year ago

“Where is it! It’s still with the courier which I have reported to you! It’s been over a week - makes a laughing stock if delivery in 2 days.”

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Posted 1 year ago

Hi Tracy, we are so sorry about this! I can see that the team have refunded your order and are happy to offer a discount for your next purchase!

Posted 1 year ago

“It has been 10 days and I haven't received my order yet. Really disappointing experience.”

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Posted 1 year ago

“Still in the process of trying to return the item. No telephone number for customer service and email response is slow. Courier has tried to deliver the parcel back to you but have not been able to get a response. Suitcase looks good, although obviously I haven't used it but customers service poor.”

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Posted 1 year ago

“Poor experience with itluggage It’s been a week since I ordered and still haven’t gotten my product and they refuse to do anything about it”

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Posted 1 year ago

“Extremly poor service. Paid for next day delivery and i was travelling in 2 days but never got the luggage. Left with nothing but an old bag. Extremly disappointed. After 7 days , yodel said they never got full stuff. Wont be using them again”

Helpful Report

Posted 1 year ago

“The quality was very poor. The handle of the luggage stopped working after a few opens. I was left carrying it in my hand for a whole trip which was frustrating. The overall quality of the luggage was pretty low as well.”

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Posted 1 year ago

“Ordered suitcases to go on holiday, I was given an estimate delivery date so they would arrive 3 days before we went and now we’re on holiday without the suitcases as they still hadn’t arrived.”

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Posted 1 year ago

“Appalling service, bag never came although I complained a few times!!!”

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Posted 1 year ago

“two weeks on from placing an order I still haven't received the luggage I ordered...lack of interest from IT customer care dept with blame placed on courier company - if you are aware they are a difficult company to deal/communicate with then why use them? My order was placed with yourselves therefore the contract is with yourselves, therefore you need to deal with any issues not shift the blame.”

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Posted 1 year ago

“On November 19, I ordered two suitcases. Today is November 29, I still don't have them. very bad organization waiting time very long. the worst thing is that I ordered them for the holidays and now I have must to buy stationary. a lot of nerves. will not buy again”

Helpful Report

Posted 1 year ago

Hi Brygida, I can see that our team have dealt with your claim and send you a replacement case.

Posted 1 year ago

“Worst customer service EVER! Buyer beware, the 10 year warranty is worthless! I used the luggage a couple of times, the wheel fell off and I was told it was poor handling from the airlines and to file a claim with them! Ridiculous! It would have taken very little to make me a happy customer and try again with their brand and another suitcase, however, now I am never buying their luggage again!”

Helpful Report

Posted 1 year ago

Hi Crissie. We are sorry to see the damage that has occurred on your case but sadly our warranty does not cover damaged caused by airlines. We are more than happy to assist you with your claim with the airline!

Posted 1 year ago

“The worst customer service ever! Would give them minus 10 if possible. I never received this item that i purchased from them, IT luggage, despite a confirmation that it had been posted and then they just cancelled the order without notification or explanation why. They say 10 year warranty but with such a terrible customer service I seriously doubt you will get the service when you need it.”

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Posted 1 year ago

IT LUGGAGE is rated 4.3 based on 4,031 reviews