IT LUGGAGE Reviews

Name: IT LUGGAGE
Rating: 4.29

4.3 Rating 4,026 Reviews

81 %

of reviewers recommend IT LUGGAGE

4.3

Based on 4,026 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

Visit Website

Email:

customerservice@itluggage.co.uk

IT LUGGAGE 5 star review on 26th October 2024

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Defective product and terrible customer service. Refuse to acknowledge they sold a defective suitcase and claim mishandling which is untrue because bag was packed and used normally for the first time just 3 days after purchase.”

Helpful Report

Posted 10 months ago

Good Morning Rajiv, I am sorry to hear this. I can see the team are assisting and have advised you on email. Please email us back if you need anything further. Thanks

Posted 10 months ago

“Purchased a vanity case for a present for my daughter, however when it arrived i checked it and a part of the zip was missing from inside. I have emailed customer service with photos 2 weeks ago but no reply. I doubt i will have the item sorted out ready for xmas day. I couldn't find a contact number to call customer service department. They seem to want you to email rather than talk on the phone. Please can you contact me to resolve the issue.”

Helpful Report

Posted 10 months ago

Hi Glyn , We are sorry to hear there has been an issue with the zip. I can see the team have replied 01/12/2023 and resent 14/12/2023 . If you could kindly check all boxes in your email and reply to the team so we can assist you further. Thanks

Posted 10 months ago

“I paid for express delivery of my items, the courier service partnered with is Yodel and they have still not delivered my items. What's worse is that they have updated all tracking to say they tried to deliver and I wasn't here, therefore it's a missed delivery. This is completely false updating as I am on maternity leave and am home all day with my son. Absolutely no attempt at delivery has been made since ordering my items, everything is correct regarding my address and their attempts to say 'oh it has been attempted and you weren't there' are completely and utterly false. Supposedly if there is noone to receive the item, they need to take a picture and leave a calling card - again this has never happened because 1. I would be here to receive it as I am at home all day now and 2. This proves they have never attempted to deliver to my address. Shockingly bad service from both parties, I will not buy from here again and would not recommend this luggage company to anyone else.”

Helpful Report

Posted 10 months ago

Good Morning Ishara, I am very sorry to hear there has been a delay with delivery. I can see the team are working to to get this sorted for you and in contact with the delivery company and yourself. Many thanks

Posted 10 months ago

“Had a faulty case delivered Friday. Have sent 4 emails and a video enclosed. And still have had no response. I have no idea how to return faulty case. And am getting no help. Shocking customer service”

Helpful Report

Posted 10 months ago

Hi Beverley, we are sorry to hear this. I can see that a member of our team is currently assisting you with getting this resolved.

Posted 10 months ago

“Hi Not happy with the customer service at all. I had ordered a BRITBAG Annamite - Medium Plus (Duplo Geo - Skin) via Order #IT92634 on 02-Dec. The item received was defective. The suitcase had a lot of surface scratches. I had raised a customer query via a warranty ticket along with the Pics of the issues. However, no response was received. I was expecting a callback or a response with some agreement on a resolution Hence extremely unhappy”

Helpful Report

Posted 10 months ago

Hi Virendra, we are so sorry to hear this. Please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“My SUITCASE IS DAMAGED AND YOU ARE IGNORING MY EMAILS!!”

Helpful Report

Posted 10 months ago

Hi Jennifer, I am sorry to hear this. I can see that a member of our team responded to you last week and is helping you to get this resolved.

Posted 10 months ago

“Ordered luggage for a birthday present for family on 27th November. It has still not arrived. Contacted customer services, they are unable to locate the items, blaming Yodel for its disappearance. They have not offered to resolve this, the birthday has passed. Don’t order luggage from this company, unless you have nothing better to do.”

Helpful Report

Posted 10 months ago

Hi Richard, We are sorry to hear that this has been your experience. Please accept our sincere apologies for this. We will speak to Yodel to ensure that this does not happen again.

Posted 10 months ago

“I received an email to say my parcel was out for delivery and I amended delivery details to go to my neighbour but this never happened and my parcel was left outside the front door where any one could have taken it Not impressed”

Helpful Report

Posted 10 months ago

Hi, we are so sorry to hear this. If you have not already, please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“It hasn't arrived? Yodel said to wait 48 hours then contact you.”

Helpful Report

Posted 10 months ago

Hi Julie, we are so sorry to hear this. If you have not already, please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“I contacted it luggage about the case I received which has a fault with the pull out handle. I sent a video of it as requested but you haven't acknowledged that despite the subsequent emails I sent. I also asked for return arrangements to be Sent to me and you haven't acknowledged that either.”

Helpful Report

Posted 10 months ago

Hi Marion, a member of our team is dealing with this for you and they previously responded to say that they did not receive the video and could you please resend it. And we can now see that you kindly attached it in the review, so that member of staff will be in touch with you again soon, to assist you further.

Posted 10 months ago

“Luggage still not arrived so unable to rate the luggage. Yodel delivery still a week later has not delivered and IT customer services apparently on the 'case'. Very poor service all round. I've done all the online chats with yodel, sadly cannot telephone IT only contactable by e mail. Think they need to deliver, refund or I stop my credit card payment. Please give customers the option of delivery company, as the way forward, we know who are good or bad in our area.”

Helpful Report

Posted 10 months ago

Hi Mary, we are sorry to hear this but I can see that a member of our team is currently assisting you with resolving this.

Posted 10 months ago

“Want to return my item had no response in 3 days to not order from here.”

Helpful Report

Posted 10 months ago

Hi Emma, we are so sorry to hear this. If you have not already, please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“I have paid for setnof luggage and I still don't have my order... been messaging IT luggage and yodel both are totally useless and not updating me rhw status... i will now start a claim dispute with my credit card”

Helpful Report

Posted 10 months ago

Hi, we are so sorry to hear this. Please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“Service was excellent but the product was very disappointing.”

Helpful Report

Posted 10 months ago

Hi Shan, we are so sorry about this. If you have not already, please get in contact with the customer service team for assistance with this.

Posted 10 months ago

“Haven’t received order and had no email to confirm when I will receive it”

Helpful Report

Posted 10 months ago

Hi, we are so sorry to hear this. If you have not already, please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“Customer service poor. For some strange reason, I'm not able to order a spare set of wheels, so that I don't have to wait in the future if a wheel was the break. The stocking of such items is at MY cost and no one else's. I emailed customer services who have since stopped responding to me.”

Helpful Report

Posted 10 months ago

Hi Michael, we are so sorry to hear this. Please kindly email the customer service team on ITL_contact@itluggage.co.uk for further assistance with this!

Posted 10 months ago

“I am yet to receive my order so I cannot write a review yet.”

Helpful Report

Posted 11 months ago

Hi Lebia, we are so sorry about this. If you have not already, please get in contact with the customer service team for assistance with this.

Posted 11 months ago

“Case was damaged so having to send it back you have to send videos of fault in case weird returns arnt as easy as most companies you have to wait in for someone to come and pick returns up knightmare when you work But customer service is very promp so that was good”

Helpful Report

Posted 11 months ago

HI Denise, I am sorry to hear your case was faulty on arrival. I am glad to hear customer services are sorting this for you promptly .

Posted 11 months ago

“I still have not received my suitcase”

Helpful Report

Posted 11 months ago

Hi Danielle, we are so sorry about this. If you have not already, please get in contact with the customer service team for assistance with this.

Posted 11 months ago

“Item not received difficulty with delivery, yodel not helpful. Driver won’t deliver to me. Still waiting”

Helpful Report

Posted 11 months ago

Hi Lorraine, we are ever so sorry about this. Please kindly contact the team regarding this issue for further assistance if required.

Posted 11 months ago

IT LUGGAGE is rated 4.3 based on 4,026 reviews