Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.75

4.8 Rating 463 Reviews

94 %

of reviewers recommend Is To Me Ltd

4.8

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 22nd October 2023

Katie Brice

Is To Me Ltd 5 star review on 25th April 2023

Denise Owen

Is To Me Ltd 5 star review on 10th March 2023

Charlene Hitchcock

Is To Me Ltd 5 star review on 20th August 2022

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Is To Me Ltd 5 star review on 26th July 2022

Cornelia Husulei

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to contact multiple times as part of order didn’t arrive - no response.”

Helpful Report

Posted 4 days ago

“I ordered 3 items and only 2 of these were delivered. I emailed customer service 3 times over a 2 week period to ask to either send the missing item or issue a refund, and I have been completely ignored. This company have taken my money and failed to deliver the product. Appalling “customer service”. Will not be ordering from them again.”

Helpful Report

Posted 4 months ago

“Avoid this company”

Helpful Report

Posted 1 year ago

“It was the most horrible experience of my life 🤯 £20 for something I can just throw in the bin or give it to a charity”

Helpful Report

Posted 1 year ago

Hi Mercy, I was sorry to see your review and responded as soon as I saw your email. While all sizes are clearly stated on our website I have advised how you can return your order. With that in mind I look forward to hearing from you via email;. Best Wishes Andrew

Posted 1 year ago

“Item has not arrived. Informed by Royal Mail that it was not despatched to them when ISTOME said it was. Therefore have missed granddaughter's birthday. Have tried to phone and email but no response.”

Helpful Report

Posted 1 year ago

Dear Julia, I was disappointed to see your review, you placed your order on the 12th and we despatched the following day. Royal Mail confirmed receipt of your parcel on the 13th and I am sorry there was such a delay. Should you wish to contact me directly please email Andrew @ hello@istome.co.uk. Once again please accept my apologies

Posted 1 year ago

“Absolutely shocking customer service. Person who dealt with me by email was deliberately difficult and unwilling to resolve their error”

Helpful Report

Posted 2 years ago

Dear Rachel, I was sorry to see your review about our sending the wrong size blanket, as confirmed in our email this was listed incorrectly on our site. As the item is the final one, we have offered a free return and refund. We are still working with you to resolve this matter and look forward to hearing from you via email.

Posted 2 years ago

“Istome has been the worst experience I've had with an online business. It took +three months for my order to be shipped. Infact I still haven't received it and am currently waiting. So if I don't receive it the next ten days, I'll have to say you guys simple just suck. I haven't even been compensated for your errors, and I've had to change my order multiple times cause you guys have failed to be on top of things. Its stressful constantly emailing and getting the same reply, we have no stock, change the colour, we sent it Or I'll send it tomorrow. But no progress was made.”

Helpful Report

Posted 3 years ago

“If I could give 0 starts I would. Original delivery stated 5 days. Contacted them on multiple times with no response eventually my husband emailed them and then received a response that the items was damaged in transit and they couldn't be bother letting me know. Finally received the item 1.5 months after ordering. Stay far away from this company!!!”

Helpful Report

Posted 3 years ago

Dear Liezl, We were sorry to see your review: We had contacted your husband, advising of the delay, and then we held the order as requested. I do apologise that you felt the need to post this review. When we spoke to your husband we offered an additional 10% OFF and extended a Gift Card, this was agreed with him. I will contact you directly to discuss this further.

Posted 3 years ago

“Wrong item was sent, I have contacted customer services via email and phone requesting a return and still no response 5 working days later. Never again”

Helpful Report

Posted 3 years ago

Dear Bella, I am just reaching out as we have seen your review. Please accept my apologies, we have not received your email. We can get to work in getting this fixed for you. If you could let me know which item you have been sent in error, we will get the correct item sent. With this in mind we look forward to hearing from you.

Posted 3 years ago

“I haven’t received the mirror that I ordered. Instead I have been sent a basket.”

Helpful Report

Posted 3 years ago

Hi, We have been in contact to resolve this, we are sorry about our error. Pop us an email to hello@istome.co.uk if you haven’t heard from us. Many thanks

Posted 3 years ago

“All was good until I received the wrong product, emailed them twice and still have had no response. Mistakes happen but I expect some attempt to put things right!”

Helpful Report

Posted 3 years ago

“Received the incorrect item and then no response to my email to correct the error”

Helpful Report

Posted 3 years ago

Dear Sangita, Oh my, we are so sorry, firstly for mixing up your order then missing your email. I have popped an email over to you and we will work to get this resolved as quickly as possible. Many thanks Andrew

Posted 3 years ago

“I placed an order 3 weeks ago and am yet to receive it. I had one dispatch email last week but the courier didn't receive the parcel so it's stuck in limbo. I've emailed twice with no response. Beginning to think this is a scam company...”

Helpful Report

Posted 3 years ago

“The parcel has got lost / hasn’t arrived. Terrible service !! And not replying to my emails.”

Helpful Report

Posted 4 years ago

“Took weeks to come , missing items”

Helpful Report

Posted 4 years ago

Is To Me Ltd is rated 4.8 based on 463 reviews