Is To Me Ltd Reviews

Name: Is To Me Ltd
Rating: 4.75

4.8 Rating 463 Reviews

94 %

of reviewers recommend Is To Me Ltd

4.8

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0330 0439259

Email:

team@istome.co.uk

Location:

Dunbar Business Centre, Spott Road, Dunbar
EH42 1RS

Is To Me Ltd 5 star review on 2nd September 2024

Maria Consuelo Tibajia

Is To Me Ltd 5 star review on 9th August 2022

Carley Newsome

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely rug, quick delivery. So pleased with purchase!”

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Posted 3 years ago

“My order was received quickly and we’ll packaged.”

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Posted 3 years ago

“Istome has been the worst experience I've had with an online business. It took +three months for my order to be shipped. Infact I still haven't received it and am currently waiting. So if I don't receive it the next ten days, I'll have to say you guys simple just suck. I haven't even been compensated for your errors, and I've had to change my order multiple times cause you guys have failed to be on top of things. Its stressful constantly emailing and getting the same reply, we have no stock, change the colour, we sent it Or I'll send it tomorrow. But no progress was made.”

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Posted 3 years ago

“Amazing customer service! Messages were replied to super quick. Lovely products, perfect gift for my little niece.. thank you so much, will be back again for sure! Xx”

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Posted 3 years ago

Dear Rebecca, Thank you for your lovely review, we look forward to welcoming you back to Is To Me, hope you have a great weekend ☀️

Posted 3 years ago

“If I could give 0 starts I would. Original delivery stated 5 days. Contacted them on multiple times with no response eventually my husband emailed them and then received a response that the items was damaged in transit and they couldn't be bother letting me know. Finally received the item 1.5 months after ordering. Stay far away from this company!!!”

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Posted 3 years ago

Dear Liezl, We were sorry to see your review: We had contacted your husband, advising of the delay, and then we held the order as requested. I do apologise that you felt the need to post this review. When we spoke to your husband we offered an additional 10% OFF and extended a Gift Card, this was agreed with him. I will contact you directly to discuss this further.

Posted 3 years ago

“Amazing products and customer service …100% recommended!”

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Posted 3 years ago

“Fair pricing and reasonable dispatch time.”

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Posted 3 years ago

“Wrong item sent out, emailed twice as requesting compensation for inconvenience and no response after 3 weeks. Did agree to swap item or give a discount but communication has been poor.”

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Posted 3 years ago

“Great products. Only issue was that part of my order didnt arrive, however their customer service team resolved this very quickly.”

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Posted 3 years ago

“Speedy delivery”

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Posted 3 years ago

“Easy website to order from. Prompt emails kept me up to date on order. Arrived quickly no damage or complaint. Excellent service.”

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Posted 3 years ago

“the tan lenwood thermos is great I recommend! Thank you so much x”

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Posted 3 years ago

“Wrong item was sent, I have contacted customer services via email and phone requesting a return and still no response 5 working days later. Never again”

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Posted 3 years ago

Dear Bella, I am just reaching out as we have seen your review. Please accept my apologies, we have not received your email. We can get to work in getting this fixed for you. If you could let me know which item you have been sent in error, we will get the correct item sent. With this in mind we look forward to hearing from you.

Posted 3 years ago

“Amazing! I ordered a Dinkum Doll for my daughters birthday. Was not expecting next day despatch and delivered so quick (ordered 8pm Wed and delivered Saturday morning). I wanted the item delivered elsewhere as I wasn't going to be in but put the wrong address on the order. A quick communication with the chat team and this was sorted. Delivered in perfect condition and exactly what was expected. Thanks again and I will be ordering again soon”

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Posted 3 years ago

“I ordered quite a few items from Is To Me for my daughters 1st birthday. I did not expect them to arrive so quickly - the next day! Very impressed. The prices were a little cheaper than I had seen elsewhere which is a huge bonus!”

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Posted 3 years ago

“My item arrived quicker than expected. The whole order process was impressive was start to finish. Definitely recommend.”

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Posted 3 years ago

“These spoons are fantastic , so lovely to feed with , soft and flexible. Modern colours and great value for money .”

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Posted 3 years ago

“I haven’t received the mirror that I ordered. Instead I have been sent a basket.”

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Posted 3 years ago

Hi, We have been in contact to resolve this, we are sorry about our error. Pop us an email to hello@istome.co.uk if you haven’t heard from us. Many thanks

Posted 3 years ago

“Product was lovely, exactly as described and delivered promptly with no issues. Would definitely recommend to a friend.”

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Posted 3 years ago

“Very good. I like this”

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Posted 3 years ago

Hello, thank you for you review, we are so pleased that you are happy with your order!

Posted 3 years ago

Is To Me Ltd is rated 4.8 based on 463 reviews