Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,725 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful staff- good product available”

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“Really helpful”

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“Great guys will go to the end of the world to help you..... also great banter !!”

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“Staff are very helpful land informative”

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“Excellent customer service and price are really good.”

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“Love the flavours”

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“I find that the costomer service is excellent. Staff always willing to help 😀”

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“Great service Very friendly Always there to help”

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“I shopat island vape maby 1 a week or 1 every 2 weeks the guys always help and offer their services and are always polite,, top chaps”

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“Great staff, great knowledge of hardware, coils ect.. Friendly vibes”

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“Did not have item required in stock, nor my second option either, this is a regular issue occurring regularly. When item is in stock restricted to how many to purchase unless willing to forfeit the loyalty card stamp to buy more than 1 lot or 4. Item - gold and silver 12, also sold out of gold and silver 18.”

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Hi So sorry for we run out of your favourite juice (I know how annoying this can be!) Which store is it you visit? If its Billing this could be due to its size, and lack of space for extra back stock which we now have a plan for! If you could let us know your name, I will happily order extra and pop your name of the box so they will only be sold to you :)

“Good service.”

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“Great job”

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“Friendly helpful staff.”

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“Brilliant knowledge of vaping, and staff are very helpful”

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“The only gripe I have is that you often have to wait for service due to the only person behind the counter is busy setting up other customers machines or mixing their juice for them. Very frustrating when you've only popped in for a couple of bottles.”

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Hi! Thanks for the review, we are aware of this issue and we now have 2 staff members in all shops most of the time to minimise this, and have recently employed new staff members. Can I ask which store it is you visit? I will certainly feedback to all the stores, and we have a new operations manager started last week who will be looking into things like this. If you know what you're after, and in a bit of a rush we wont mind if you interrupt... the staff should be happy to multi serve where they can :)

“Great shop”

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“Amazing service will be back”

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“Great service. There is always a friendly face at either of the Northampton shops, with a warm welcome and sound advice. The discounts through Facebook is a bonus. Always worth the visit.”

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“Amazing ❤️❤️”

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Island Vape UK is rated 4.9 based on 2,725 reviews