Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,729 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

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“Very good service”

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“Love visiting here,always happy to help,all staff are friendly and and happy”

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“Staff helpful and polite and explain about any concerns with oils or anything to do with Vapeing. Highly recommend this company.”

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“Friendly and helpful”

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“The staff at Island vape are so helpful and always very well mannered and happy to answer any questions. The store itself has a massive range of juices and mods that means theres probably something to suit everyone.”

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“Top class service as usual.”

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“The website is annoying to navigate. After clicking on a juice and adding it to your basket, it takes you right back to the start. So you could be scrolling a few pages to find your juice then add it to the basket and it takes you back to the home page. So you need to re enter what you are looking for and scroll all through again. When you are buying 8 juices, this gets very tedious.”

Helpful Report

Hi Anonymous We are so sorry you find the website hard to navigate. I understand what you're saying though - Unfortunately with it being powered by Shopify we are a little restricted to what changes we can make in this sense. I will however do my best to enhance any coding if it allows me too. We hope you continue to use the website and find it easier as we are able to make changes! Other than that, I hope your orders are always received quickly and you're happy with everything else?

Hi again! I have just made some changes to the coding. Please let me know if its better for you if so we would really appreciate a revised review :)

“Great service as always. Delivery is always fast, packaged well cant complain. Keep bringing the new stock in and keep up the great work :-)”

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“Brilliant service, always get what I want, delivery really quick, site is easy to use and check out process is easy. Would highly recommend”

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Hi Carri! Thanks for your review, really appreciate you taking the time, and feedback is always helpful! Apologies there is issue with stock at Billing for you, it is a much much smaller store in terms of size than our other 2 stores and we do struggle to keep as much back up stock there as we do Wellingborough road...which is why the Wellingborough Road store is the source of the website. We have however recently made a small change to our ordering which im hoping will help (we will be ordering smaller amounts fortnightly rather than larger amounts monthly) so we hope this means flavours will come into stock a lot quicker than previously. And if Wellingborough Road do have what you need and Billing don't, send me a message directly and i will send you a code for free shipping on the website so you can order online and not be out of pocket :) Again, thankyou for your time and repeat custom its appreciated massively!

Island Vape UK is rated 4.9 based on 2,729 reviews