Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,720 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and fast”

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“Always give excellent service and products are good value for money have always found island Vape staff helpful and knowledgeable.”

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“Brilliant company would definitely buy from them again”

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“Amazing products, amazing staff who are on the front line keeping people stocked up and more than willing to help whenever it’s needed!”

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“Excellent service provided by island vape. Very helpful and polite over the phone Thanks for the delivery service”

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“Fantastic products. Fantastic Customer service! Always go out of the way to help you. Great Delivery support to locals in the times of the COVID19.”

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“always good service!”

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“Very efficient, quick and thorough service”

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“Very helpful over the phone and excellent delivery”

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“Site easy to use, order processed quickly and items delivered on time. Great service.”

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“Great people service very helpful”

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“Easy website to use - delivered with in 2 days excellent Thank you”

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“Had to phone for advice on certain things i wasn't sure of, very helpful and advice i needed, delivery made to my home as requested and in time frame that it should of been, top service!”

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“Always had good product from the store. Delivery times are being held up by the royal mail at the present time”

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Hello Sir. I have checked and rather than pay for same day delivery, being in an NN postal code you chose Royal Mails 2nd class service on April 9th. Royal Mail are currently experiencing delays of upto a week in certain areas, and the standard 2nd class service takes 3-5 working days. The 4 days following your order were bank holiday and weekend - meaning no post would have been attempted. So today being the 17th (although 8 days since your order) is only working day number 4 for the Royal Mail. I understand its frustrating, but this delay here is caused by Royal Mail rather than ourselves, and we have posted it and provided a tracking number as proof (although their tracking service is not working sufficiently due to COVID-19) We are offering the same day service for this reason, and I hope you will consider re-reviewing your score based on this information as currently, once its left our store there is very little we can do. Thank-You

“Always very helpful”

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“Excellent service, quick delivery, quality product”

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“My goto vape shop, in store staff”

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“Very fast service”

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“Excellent service every single time.”

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“Fab service. Very happy customer. Delivery was quick and the store kept to their word. No issues, 5* all round. Thanks xx”

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Island Vape UK is rated 4.9 based on 2,720 reviews