Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,715 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice knowledgeable staff thanks for your help”

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“Fab care and service from Craig”

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“Got no complaints on any of the product I have brought …. Highly recommended super ice with blue raspberry or dark fruits”

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“Pleasant staff...good service”

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“always happy to help”

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“Best shop, I recently ordered some juices to be sent to Great Yarmouth, order got mixed up, and they resent it the following day. Amazing service”

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“Brilliant service Great product”

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“Pleased with service, very fast delivery no problems.”

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“Slow service didn't really know what they were doing need training more”

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“Great and friendly staff who are welcoming, knowledgeable and will go out of their way to help (Craig is a star).”

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“Explanation/reply to reply from question recieved after review where I mentjoned not reciveing the 8 nic shots I ordered: as follows: ----- honesty, I didn't think I'd be believed as it was ticked on the order sheet as if it was added in, but it wasn't.. the order number was IVUK120917 I received everything else fine, the bottles for mixing x2 - st33p flavour up 50ml shortfill along with its flavour match nic shot (boxed together) 2 X 10ml nic salts (two different flavours, Greek frappe & Vanilla Custard) along with all the coils I ordered, the vape I ordered & the XL tanks for said vape. The only thing missing from the order was the 8 nic shot salts I ordered to mix with the steep one up juice I did receive, just didn't get the 8 nic salts with it.. wasn't sure anything could be done as it was delivered to me directly and I didn't even notice it was missing till I opened the package around 8pm that night (after you were closed) I would really appreciate if the nic salts could actually be delivered to me, as my juice is currently only 3mg - I needed them to add to the "st33p flavour up" juice. Thankyou for your reply. Please list an email for further communication as I couldn't reply to the email sent to me as a question due to it being the no-reply review email - Stacey white. Message this is in reply to Your review has a reply Hi Stacey. Im sorry to hear there was an issue, did you try to communicate with us via phone, email or socials prior to leaving this review? As youre local we would have quickly investigated the issue and resolved it within 24hrs. Can you confirm the order number in question please, as the order number attached to this review has no shortfills ordered and we can ensure youre items get to you promptly. Thankyou”

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Hi Stacey. Im sorry to hear there was an issue, did you try to communicate with us via phone, email or socials prior to leaving this review? As youre local we would have quickly investigated the issue and resolved it within 24hrs. Can you confirm the order number in question please, as the order number attached to this review has no shortfills ordered and we can ensure youre items get to you promptly. Thankyou

“Always top service”

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“Good service”

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“Craig from the Welly Road store is a credit to the Island Vape company. He's knowledgeable, approachable and will always do his best for the customers. ( I mean, all the staff are lovely, but Craig deserves special recognition imo ) As a whole I highly recommend IV above any other local store, they have an excellent selection of juice, hardware and accessories and will strive to make sure you leave happy with your purchases. From vapers new to old, they have something for everyone.”

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“Very good for your money”

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“Alway helpful and Friendly”

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“Always excellent service from extremely knowledgeable staff!”

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“Brilliant shop. Very friendly and knowledgeable staff with endless patience. Well stocked and will order something if you have a specific item which they don't have.”