Island Vape UK Reviews

Name: Island Vape UK
Rating: 4.92

4.9 Rating 2,721 Reviews

98 %

of reviewers recommend Island Vape UK

4.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Island Vape UK 5 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

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“Fab service. Very happy customer. Delivery was quick and the store kept to their word. No issues, 5* all round. Thanks xx”

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“Great service guys. Thank your help”

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“Great service,no problem using the online service. When the store is open we use the Billing store. Brilliant staff,couldn't ask for better people,Jay is amazing!! Wouldn't shop anywhere else.”

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“Great service online as well as in person”

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“Great staff. They couldn't post my order so Craig came in his own time and car and delivered it. Now that's service!”

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“Craig was brilliant, as always.”

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“couldn’t fault them highly recommend them thank you”

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“Brilliant company and all the staff are very welcoming and willing to go that extra mile to help you out with what ever you need and gives the best customer service going”

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“Awesome service as always. Even during the current climate their customer service has taken it to a new level with regular Facebook live streams. This is a company that have adapted everything they do and they’ve done it well.”

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“Great service received same day although not ordered until 1.30pm, well done keep up the good service”

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“Excellent service, will definitely use again”

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“Delivered during same day although took a while. Felt the £5 delivery to NN areas was slightly high.”

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Hi... Sorry you felt it took a while. We do the deliveries ourselves - we don't use any couriers. So at 2.30pm we set off and start our deliveries (2 or 3 of us) and we need to cover NN1 to NN29 so depending on the amount of parcels, and the routes to get to each house it can take time. We have advertised on the website we aim to deliver before 8pm, and on 2 or 3 occasions this has ran past slightly and for that we apologise. We are doing our best, this situation is very new to us so we are adapting daily to try and be as efficient as possible. Thank-You

“Great service 5*”

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“Amazing service”

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“Took 11 days to arrive”

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“Delivered my order on time and with a smile.. very friendly staff and would recommend anyone and everyone to use this company”