iSki Holidays Ltd Reviews

Name: iSki Holidays Ltd
Rating: 4.93

4.9 Rating 709 Reviews

100 %

of reviewers recommend iSki Holidays Ltd

Company Reviews

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4.9

Based on 709 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About iSki Holidays Ltd:

Here at iSki we are passionate about getting our customers the best ski holidays, ski deals and ski chalets!

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Phone:

02037780123

Email:

enquiry@i-ski.co.uk

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iSki Holidays Ltd 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Email request was sent late last night and Paul telephoned me next morning. He was very helpful and a pleasure to do business with. First time of using this company and will certainly use again and recommend”

Helpful Report

“Paul was pleasant, friendly, efficient and knowledgeable. Paul asked the right questions to understand the type of holiday we were looking for, we booked with him today and from the service we received we will be back for our next trip, great job Paul.”

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“Excellent quick responses to queries and easy to book with. Adrian was excellent.”

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“Tickets and confirmation issued on 27th January. My surname spelt incorrectly. Documents issued again on 30th January, again my surname incorrectly spelt. I called to say that Mark Warner documents have my name incorrectly spelt. Spoke to James who said he would correct and get reissued to me within 24 hours. That hasn't happened. !!!! When will I receive my e ticket with the correct spelling of my name SHEPHERD not SHEPHARD. Very disappointing as first time I have booked with Iski. Also when other companies came in with their quote for the same holiday they were all £50 cheaper. Why????”

Helpful Report

Hi Geraldine Firstly let me offer my apologies for the lack of documentation. As you can see from the original paperwork we did have your name listed correctly at our end, however, the issue was that your name was listed incorrectly on the Mark Warner documents. Given that I did the booking for you I can assure you that the names were given to Mark Warner correctly but their sales agent must have just miss-typed it. Please let me offer my apologies that this was not picked up by our invoicing and ticketing team prior to sending you the Mark Warner documents. We certainly should have picked up on this mistake. Once you flagged the error with us we made the change immediately with Mark Warner and were told that the new documents would be with us within 24 hours. To date we have received the amended Booking Confirmation but not the amended eTicket, which is why we have not been able to send the documents onto yourself. I will chase this up for you right away! As for the cost of the holiday I can assure you that the price you paid was the correct list price as per Mark Warners pricing. As you know there was a £75pp discount available which you received. It is hard for me to comment on prices that other travel agents quoted to you but maybe the reason that other travel agents have given you a lower price than you paid with us could be because you opted to go for the more expensive BA flights with the better flight times, rather than the cheaper EasyJet flights which are included as standard. As mentioned above I will chase up the eTickets for you right away. Regards Adrian

“Very professional service. Would use again.”

Helpful Report

“Helpful staff. Knowledegable, friendly and quick to respond to any enquiries.”

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“Excellent communication from Nick Hope the holiday goes as well”

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“I have never had such good service from an agent before, when I rang out of hours just prior to departure someone rang me back late at night in response to the message I left. Someone else rang me the following day to make sure I was OK. Added to that the holiday was a good deal!”

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“I booked my snowboarding holiday with Nick who was very helpful and efficient, five star service from Nick”

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“Very efficient and organised! Thanks for the help.”

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“We book our ski holidays with iSKI every year. We are near disappointed with the resorts, chalets or hotels. Keep up the good work Nick and the team. Look forward to exciting new countries next year!! ;)”

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“Booked with Paul. He was very helpful and was true to his word. He helped problem solve, weighed up pros and cons and came up with a great back up plan if our first option wasn’t available. Fortunately it was. Also sent us a restaurant recommendation I’ll definately keep his details when booking next year.”

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“I booked a last minute holiday on Saturday 26th January to travel the following weekend. My chosen chalet and destination had been booked out before I could confirm, so the brilliant Paul Easton immediately offered an alternative, which happened to be a much better option in a larger resort with a five star rated chalet! Also, Paul was great as he gave a restaurant recommendation down the valley for the chalet staff's night off. We will definitely be booking into this restaurant as I have no doubt that Paul knows his stuff (and wine!). Thank you iSki - looking forward to a great week.”

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“Paul was brilliant. Helpful, responsive and all round efficient, as well as very friendly and easy to talk to. A gold star from me!!”

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“Spoke with Paul to organise a ski trip for me and my girlfriend with very little idea of where we were even able to go due to flight limitations and late booking. Ended up getting an absolute bargain in Chamonix with all aspects of the trip covered. couldn't be happier with the service.”

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“We booked with Paul who was fantastic. Could not have been more helpful. Got back to us immediately after initial enquiries then talked us through helping us choose the right fit for us. Thank you Paul, much appreciated.”

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“Paul was great to deal with. really helpful.”

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“Excellent service. Well trained and patient staff. Paul is exceptional.”

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“First class service from Nick. Polite, professional, caring and extremely knowledgeable. An all round fantastic experience! As someone once said...”I will be back” Thank you.”

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“This is the 1st skiing holiday I have booked and I can't recommend Iski enough! Mark was fantastic... very friendly, knowledgeable and efficient. Thanks so much for making the booking easy!!”

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iSki Holidays Ltd is rated 4.9 based on 709 reviews