iSki Holidays Ltd Reviews

Name: iSki Holidays Ltd
Rating: 4.93

4.9 Rating 709 Reviews

100 %

of reviewers recommend iSki Holidays Ltd

Company Reviews

Metrics

Info

4.9

Based on 709 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About iSki Holidays Ltd:

Here at iSki we are passionate about getting our customers the best ski holidays, ski deals and ski chalets!

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Phone:

02037780123

Email:

enquiry@i-ski.co.uk

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iSki Holidays Ltd 5 star review on 7th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Iski to be extremely helpful and knowledgeable. always called back quickly and I wouldn't hesitate using them again”

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“gave me a good price and Paul was very customer focused and chatty too”

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“First class in all ways, Mark always replied in a timely manner and was very helpful. Even when he called, his was a total professional, and very nice and cheerful to talk with. Thanks Mark”

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“Paul was extremely helpful on the phone, giving advice on different resorts and accomodation, even checking snow reports whilst helping search for a suitable holiday. Would definitely recommend this website for good deals and excellent customer service.”

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“I've always found Nick helpful and he doesn't get annoyed with our constantly changing requests - I have used iSki through Nick a few times and subsequently shared his number with other friends as he provides such a good service, so would definitely recommend Steve”

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“Faultless customer service, so very helpful and knowledgeable too. A special mention for Nick who booked the holiday for us ehi was really friendly and nothibg was too much trouble A* service! Thank you.”

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“James has been an absolute star in sorting out a competitive price for our holiday - very attentive on emails. Thank you for your efforts - we are now looking forward to a lovely holiday.”

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“Mark at iski understood my wants immediately and came up with a great package.Will use them again.”

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“Easy to book - good knowledge, would use again. Thank you Nick Heriot-Hill great service.”

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“They couldn't have been more helpful. Highly recommended!”

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“When I contacted ISKI on Tues 27 Nov inquiring about ski deals to either Andorra and Austria the best offers were at Zell am See at Hotel Traube and Hotel Lebzelter and I was quoted 719 pounds and 729 pounds respectively for the period Sat 22nd Dec to Sat 29 Dec. However, when I recontacted ISKI today (Wed) I was pleased to be told the price at the Lebzelter was now 709 pounds so I went ahead and booked.. I was,therefore, surprised later when I received confirmation by email that I had been debited 729 pounds. which J find a disappointing.. Otherwise the help I received from yourselves was very good”

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Hi Mr Preece Please let me apologies for any mix up with the costing on your booking. Over charging customers is not something that we make a habit of and resolving issues such as this is something we take seriously. Subsequently I have investigated the matter to see where the problem up may have occurred. Having reviewed all of the call records that we have on file it seems to me that the quote for Hotel Lebzelter was only ever £729 but there may have been a mix up over the Black Friday deal. My colleague Paul did mentioned to you that there was a discount available, however, that discount was always included in the original quote and the reason that Paul mentioned this was to make you aware that if you did not take the holiday at £729 then the price would have gone up once the deal come to an end. From what I can tell this must have been where the confusion arose. Having listened to every second of the recordings we have I also feel I should to mention that I did hear Paul reconfirm to you, at the point before he put the payment through, that he was charging £729 but possibly you misheard. I sincerely hope that this situation will not prevent you from booking holidays with us in the future and I wish you all the best with the holiday that you have booked to Austria. Please do not hesitate to get back in touch if you wish to discuss this matter further. Regards iSki Customer Care Team

“It still amazes me that a Company like ISki can get you a better package price then the actual tour operator, Adrian is spot on and makes the whole process smooth and uncomplicated. I will definitely be using ISki for future bookings. Thank you for all your help and getting me such a great deal on our ski trip in February.”

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Hi Graham Thank you for your kind words. I sincerely hope you enjoy your holiday with Club Med and please do not hesitate to get back in touch with iSki next time you want to look into ski holiday options. Kind Regards Adrian

“Mark answered the phone straight away, no waiting. Also quickly and efficiently dealt with my booking”

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“Nick was very helpful, as well as extremely knowledgeable, when advising about the different resort option. We're very excited about our holiday. Thanks for your help.”

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“Couldn’t be happier with service.”

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“Great service from Nick at Iski we were looking for a resonable priced ski package for 3 people and Nick suggested a chalet in Verbier as we have not been there before and done most other french/ italian and St Anton etc good resort with plenty of skiing across the 4 valleys thanks Nick”

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“so far so good. just booked a week away on a 'black friday' deal. i couldn't be happier, will rate again after i've seen the chalet and its facilities.”

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“Awesome service once again! thanks Nick booked what we were after in ten minutes flat!”

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“OK, but oh so slow...”

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Dear Sir Please accept our apologies for the time that it to get the confirmation over to you. Whilst we do say that confirmations will be with you within 24 hours we do always aim to get them out quicker than this. Regards Adrian

“Adrian was very helpful throughout the purchase process, I would have no hesitation in recommending iski in the future”

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iSki Holidays Ltd is rated 4.9 based on 709 reviews