IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience! Staff in the store were extremely helpful and friendly. Glasses arrived very quickly.”

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Posted 1 year ago

Hey Sophie, thank you for your review! We're so glad to hear that you've had a great experience with us at IOLLA.

Posted 1 year ago

“Brilliant service … choices galore of funky colourful glasses at very reasonable prices … I bought 3 pairs and I’ll be back!!”

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Posted 1 year ago

Hey Alison, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“Great selection and service, thank you!”

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Posted 1 year ago

Hey Dorothy, thank you for taking the time to leave us a review! Hopefully we will see you again soon.

Posted 1 year ago

“More chat about the frames would have been helpful”

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Posted 1 year ago

Hey Christopher, thank you for taking the time to leave us a review. Our Customer's feedback is very important to us! Hopefully we will see you again soon.

Posted 1 year ago

“Lovely staff, great choice and good price point for committed glasses wearers.”

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Posted 1 year ago

Hey Lorna, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“The best service & experience selecting my glasses & picking them up from the showroom. Can’t fault IOLLA at all.”

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Posted 1 year ago

Hey Nicola, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“Replacing my previous pair of IOLLA glasses was a doddle even taking into account the need for varifocal lenses. I’ve had them for 2 weeks and have got used to the slight difference in lens size and the improved distance prescription. Really good value for money too.”

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Posted 1 year ago

Hey Roderick, thank you so much for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“It just seems like a long time from ordering till receiving. Quality not that great. The last pair I got seemed flimsy was dissapointed with them.”

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Posted 1 year ago

Hey Christina, thank you for taking the time to leave us a review. We're really sorry to hear that you're disappointed with your IOLLA experience. A member of our Customer Support team will be in touch with you shortly.

Posted 1 year ago

“Had an incredible experience at the edinburgh store. Staff were super attentive and helpful especially Tenci and Isabell”

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Posted 1 year ago

Hey Milly, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“Fantastic selection of frames. Bought KELLY frames with distance & sunglasses lenses.”

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Posted 1 year ago

Hey Kay, thank you for taking the time to leave us a review! We're so glad to hear that you're loving your new glasses. Hopefully we will see you again soon!

Posted 1 year ago

“I bought 3 pairs of glasses, all fabulous! Thank you Iolla!”

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Posted 1 year ago

Hey Theodora, looking fab! Thank you for taking the time to leave us such a lovely review.

Posted 1 year ago

“Just received my new varifocals and absolutely love them, compared to my last pair from specsavers these are so smooth, can't love them enough”

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Posted 1 year ago

Hey Lyndsay, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“I visited the store in Glasgow city centre twice, both time the staff were very welcoming, ready to help and also to let me browse alone for a while, which I needed. I browsed for a while before taking a break and coming back later to make my decision and purchase. I am autistic and often overwhelmed in retail shops with a lot of choice, but I found this shop manageable thanks to the relaxed atmosphere and pleasant staff. Delivery was on time and in good condition condition. I bought one pair of glasses at their standard price of £85. I am super happy with the product and the experience as a whole.”

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Posted 1 year ago

Hey, thank you for taking the time to leave us a review. We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 1 year ago

“Great styles, price and service. What more can you ask!”

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Posted 1 year ago

Hey Alyson, thank you for taking the time to leave us a review. We're so glad to hear that you're loving what we do here at IOLLA!

Posted 1 year ago

“The staff at Iolla in Glasgow were really helpful and friendly. There's a lot of choice of frames and the quality is very high for the price. One small scratch on my frames when I picked them up, however.”

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Posted 1 year ago

Hey Robbie, thank you for taking the time to leave us a review. We're sorry to hear about your frames, a member of our Customer Support team will look into this and be in touch with you shortly!

Posted 1 year ago

“As always, exceptional service and a stylish wee pair of specs. Thank you guys.”

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Posted 1 year ago

Hey Alan, thank you for taking the time to leave us a review! We're so glad to hear that you're loving your new glasses.

Posted 1 year ago

“Brilliant quality for the cost and ease. Glasses arrived roughly one week after ordering from store.”

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Posted 1 year ago

Hey Struan, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 1 year ago

“I’m very pleased with customer service in Glasgow store and later with support over the phone by Laura. Super nice experience.”

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Posted 1 year ago

Thank you for your fantastic 5-star review of IOLLA! Laura and the team in our Glasgow store will be so glad to read it. We look forward to seeing you again next time!

Posted 1 year ago

“Really happy with the new glasses, thanks!”

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Posted 1 year ago

Thank you so much for your kind words and for giving IOLLA a five-star rating! We're delighted to hear that you're really happy with your new glasses. Thanks again, and take care!

Posted 1 year ago

“Excellent refresh of my prescription glasses and sunglasses. Really helpful online communication and speedy processing- I would definitely use again”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of IOLLA! We are thrilled to hear that you had an excellent experience with us. Thanks once again for choosing IOLLA and for taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews