IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I normally have my eyes tested at my local opticians, however, I really struggled to find frames I liked as the ones on offer seemed so boring! I was advised to try Iolla, and oh my goodness!!! I couldn’t believe the choice of colours and styles on offer. So far I have purchased 3 pairs and I LOVE them! Family members have also bought glasses from Iolla. Even if you think you don’t need new glasses, get yourself to Iolla and have a look. You won’t be disappointed!”

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Posted 7 months ago

Thank you for such an incredible review Maureen! We're absolutely delighted to hear that you love your IOLLAs as well as the family. Bet you're turning heads everywhere you go with your new Fergusons! 🤩

Posted 7 months ago

“Just beautiful glasses.so much choice every time I go in I end up buying new glasses really well made at a great price.thank you iolla”

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Posted 7 months ago

Thank you for the great review George! We love having you over and cannot wait to welcome you back. Bet you are absolutely rocking your stylish new Shaws!

Posted 7 months ago

“To keep this review simple… really really easy transaction, friendly and knowledgeable staff and awesome product. Highly recommended- I’m a fussy b’srd too, so take this review as gospel !!”

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Posted 7 months ago

Hey Adam, thank you for leaving us a 5 star review! We're glad you had such a great time picking out your new Somerville frames! 😃

Posted 7 months ago

“AMAZING SERVICE & GREAT RANGE OF FRAMES & PRICES. CUSTOMER SERVICE I RECEIVED FROM JO WAS OUTSTANDING. JO IS AN ASSET TO YOU COMPANY”

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Posted 7 months ago

Thank you for such a wonderful review Anne! We've let Jo know how much you enjoyed picking out your new Douglas frames with her!

Posted 7 months ago

“Excellent service, quality glasses and lenses”

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Posted 7 months ago

Thank you for leaving us a 5 star review, Keith!

Posted 7 months ago

“Great customer service , great choice and so easy to deal with. Friendly knowledgeable staff and a seamless experience from start to finish”

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Posted 7 months ago

Thank you for leaving us a 5 star review, Robert!

Posted 7 months ago

“Love IOLLA! This is my second purchase and both experiences have been great. Fabulous staff and an amazing range of specs to choose from at a great price, and the icing on the cake….having them delivered to my door fitted and ready to wear. Very happy, thank you!”

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Posted 7 months ago

Thank you for leaving us such a fabulous review Sara! We're so happy to hear your new Bells were delivered safe and sound. We know you're absolutely rocking them! 😃

Posted 7 months ago

“Great glasses. I had a problem and it was resolved very quickly. Great service. Would recommend”

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Posted 7 months ago

Hey Anne, thank you for leaving us a 5 star review!

Posted 7 months ago

“We were back for my second pair of glasses as I really like the designs Reasonably priced Staff very delightful helpful and pleasant We will return soon”

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Posted 7 months ago

Thank you for the great review, Andrew! We're delighted to hear you're loving your glasses and can't wait to welcome you back for your next pair!

Posted 7 months ago

“I absolutely love my new glasses. My only minor complaint is I was in store for 30 minutes trying on different styles and was never approached by any member of staff. I actually wasn't spoken to at all until I was paying. I would usually have taken a friend to ask advice but had to go solo so would have liked someone to ask if they could help. I visited on Sunday 16th June 2024.”

Helpful Report

Posted 7 months ago

Hey Neal, thank you very much for taking the time to leave us a review and your feedback. Please accept our sincerest apologies for the experience you had in-store. Rest assured, your feedback has been passed on to our City Centre team and steps will be taken to avoid further unhappy experiences down the road. We’re glad to hear you’re loving your new Stewart frames and firmly hope to welcome you back soon!

Posted 7 months ago

“great staff”

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Posted 7 months ago

Thank you for leaving us a 5 star review, Silvina! We're glad you had such a good experience with our Edinburgh team!

Posted 7 months ago

“Ordered online. Perfect service”

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Posted 7 months ago

Hey Jacqueline, thank you for leaving us a 5 star review!

Posted 7 months ago

“Super happy with my glasses”

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Posted 7 months ago

Thank you for the 5 star review Laura! We're glad you're enjoying your new IOLLAs!

Posted 7 months ago

“Absolutely delighted with my Muir Plum fade sunglasses. Staff were helpful and attentive. Great service.”

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Posted 7 months ago

Thank you for leaving such a lovely review, Maureen! We're delighted as well, to hear you're loving your new sunnies! We'll be sure to let our Edinburgh team know you've had a such a great experience with them.

Posted 7 months ago

“Wanted a good pair of sunglasses but not over the top expensive so was delighted when I came across IOLLA. Great selection of frames and colours. Got exactly what I wanted. Liked the fact that the frames all had Scottish names. Lovely staff & service and a local company. Hoping to return for regular glasses soon.”

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Posted 7 months ago

Thank you for leaving such a wonderful review, Sandra! We're so glad you loved our selection of frames and enjoyed shopping at our Edinburgh store! We've got our fingers crossed for more more sun this week so you can rock your cool new Doyle sunnies. 😎

Posted 7 months ago

“Great choice of frames and very helpful, pleasant staff. Product is always very reliable and arrived in store quicker than expected.”

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Posted 7 months ago

Thank you for the review Shelagh! We're glad you're loving your new Smiths! 😃

Posted 7 months ago

“Great experience getting glasses from Iolla, the shop staff were very effective and helpful, a real no fuss approach and kept everything simple. I received my glasses as ordered within the time stated, great service, will return for my next pair soon.”

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Posted 7 months ago

Hey Angela, thank you for taking the time to leave us a review! We’re so glad to hear that you’ve had a great experience with us here at IOLLA. Hopefully we’ll see you again soon!

Posted 7 months ago

“In 5 minutes was able to get a new pair of glasses, since mine had just broken, stopped over before going to the airport, I was amazed that I was able to leave Scotland with a brand new pair if classes.”

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Posted 7 months ago

Hey Eduardo, thanks for taking the time to leave us this review! We're so pleased you managed to secure a pair of IOLLA frames before leaving Scotland. We hope you continue to love your sunglasses and will pop back in on your next visit!

Posted 7 months ago

“Had a brilliant in store experience in Manchester, all of the staff were so helpful and friendly without making me feel pressured to buy. I got two pairs of gorgeous really well priced glasses that arrived quickly and looking great! Couldn't be happier and I have recommended to lots of glasses wearing friends!”

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Posted 7 months ago

Hey Emily, thank you for taking the time to leave us such lovely feedback! It's great to hear you had such an enjoyable time in our showroom and have continued to recommend us. We hope you continue to love your new glasses and to see you again soon!

Posted 7 months ago

“Staff (Yaz) were really lovely and helpful - lovely store. Will be picking up another pair”

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Posted 7 months ago

Hey Keita, thank you for taking the time to leave us a review! We’re so glad to hear that you’ve had a great experience with us here at IOLLA. Hopefully we’ll see you again soon!

Posted 7 months ago

IOLLA is rated 4.9 based on 5,074 reviews