IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff good selection good prices”

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Posted 1 year ago

Hi Kyle! Thank you for your review, I will pass this back onto our team.

Posted 1 year ago

“Got my 2nd pair of glasses with IOLLA (I had a pair of sunglasses and now gor regular ones) and I am very happy with it. Also, great customer service at the shop, helpful staff, swift service.”

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Posted 1 year ago

Hi Amanda, Thank you for your lovely review, I'm glad to hear you're loving IOLLA as much as we do! I will pass this back to our showroom team.

Posted 1 year ago

“Ordered in store for home delivery and wrong ones were sent. I went into the store and highlighted the issue and received an apology and a promise of a good will gesture for the inconvenience. The correct glasses took another week to come in but we’re delivered to store after confirmation it would be to home. I assumed that was maybe to receive the promised good will but that did not happen.”

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Posted 1 year ago

Hi Bradley, Thank you for your review. We sincerely apologise for the mix-up with your glasses, I understand this is frustrating and not the high standard of service we aim to provide. I can see that our Customer Support team has been in touch with you to rectify this issue. We're looking forward to hearing back from you.

Posted 1 year ago

“Professional , personal service. Friendly, caring and conscientious staff.”

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Posted 1 year ago

Hi Jacqueline! Thank you for your kind review, I will pass this back onto our showroom team.

Posted 1 year ago

“Great service and great quality frames. Also got my previous frames updated with new lenses”

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Posted 1 year ago

Hello Catriona, thank you for your lovely review. I will pass this back to our showroom team!

Posted 1 year ago

“Excellent service easy no hassle”

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Posted 1 year ago

Hi Jan! Thank you for your kind words, I will pass this back onto our showroom team.

Posted 1 year ago

“Fast service. Happy with my glasses.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Alex! Thanks for this lovely review

Posted 1 year ago

“So happy with my glasses- exactly as advertised and a very good price, especially for the quality. Also there are no hidden charges unlike other websites. Recommend!!”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Orla! Thanks for this lovely review

Posted 1 year ago

“Iolla is great I highly recommend a visit”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Shannon! Thanks for this lovely review

Posted 1 year ago

“I got fun frames I actually liked, and paid a third of the price for varifocal lenses than a local optician was charging me for! The quality of the lens was not compromised by reasonable price and I am so pleased with the glasses. Thank you Iolla !!”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Hannah! Thanks for this lovely review

Posted 1 year ago

“As always Iola staff in Finnieston so helpful, efficient and very friendly. . Had to phone ‘head office ‘ & could not have asked for a friendlier & more helpful person. Gold stars all round.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Maureen! Thanks for this lovely review

Posted 1 year ago

“Great service very quick got exactly what I wanted with no fuss .”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Lesley! Thanks for this lovely review

Posted 1 year ago

“Aesthetically great shop, friendly and knowledgeable staff with a great selection of trendy & fairly priced glasses. Seamless service from start finish & delivery of my new glasses within the expected time friend. I'm likely a new customer for life!”

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Posted 1 year ago

That's so wonderful to hear Andrew! Can't wait to see you back for your next pair of IOLLAs.

Posted 1 year ago

“Very helpful staff, a nice range of frames. I was purchasing sunglasses and the lenses work well. The only issue was confusion over the order details which showed the wrong frame but this seemed to be expected and was fixed later.”

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Posted 1 year ago

Thank you for your review Tim! Sorry to hear there was some confusion with your order but glad to hear we were able to resolve this and you're happy with your new sunglasses.

Posted 1 year ago

“Everyone at Iolla is so friendly and kind and helpful!! You have a great team over there and I have had nothing but amazing experiences with each and every one of you”

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Posted 1 year ago

Thank you so much Jay! I'll be sure to let our showroom team know.

Posted 1 year ago

“Best service ever”

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Posted 1 year ago

Thank you so much Susan! Our showroom team will be thrilled to hear this.

Posted 1 year ago

“Like my new glasses. Super efficient service.”

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Posted 1 year ago

That's great to hear Deborah! Thank you for your review

Posted 1 year ago

“I’m happy with the price and quality of my glasses and pleased to support a Scottish business.”

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Posted 1 year ago

Thank you so much for your review Franklin!

Posted 1 year ago

“Pleasant experience with friendly knowledgeable staff. Wide choice of frames. Lenses made up to prescription and available for collection quicker than promised. Price not cheap but good value for money. Very pleased with new glasses.”

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Posted 1 year ago

Hello Donald, thank you so much for your kind feedback! I'm glad to hear you're loving your new glasses. I will pass this back onto our team!

Posted 1 year ago

“My absolute go to for glasses, I have three pairs of my normal pair now and some sunglasses and clip-on shades and recommend them to everyone. Brilliant all round and excellent value!”

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Posted 1 year ago

Hello Tim, thank you for your kind feedback! It's fantastic to hear that you're loving IOLLA as much as we do. I will pass this back onto our team. Have a great day!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews