IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant glasses and absolutely fantastic customer service - I'd recommend them to anyone who wants a new pair!”

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Posted 3 years ago

Thank you so much for the lovely review Thomas! It was an absolute pleasure to help you

Posted 3 years ago

“The team at IOLLA are always incredibly helpful and give the space such a great vibe. The quality of every pair of glasses is fantastic, which is why I now own three pairs. The team take great care of everyone that comes in the door, I would highly recommend that your next pair of glasses or sunnies are from IOLLA.”

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Posted 3 years ago

Wow, what a lovely review! Thank you so much Kate. We're delighted you had such a great IOLLA experience!

Posted 3 years ago

“Helpful staff and good stuff”

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Posted 3 years ago

Thanks for your kind words Stephen! We really appreciate them

Posted 3 years ago

“Really friendly shop assistant who picked me out some great sunglasses. Thanks!”

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Posted 3 years ago

Thanks for your lovely review Alex! I'll be sure to pass on your kind words to the stylist that helped you

Posted 3 years ago

“Excellent service and I love my new glasses-thank you!”

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Posted 3 years ago

We're delighted that you love your new glasses Anna! Thanks for the lovely review

Posted 3 years ago

“Excellent service from start to finish. I will use IOLLA again.”

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Posted 3 years ago

Thanks so much Alison! We'd be delighted to have you back any time

Posted 3 years ago

“Excellent service and product at a very reasonable price. I have worn glasses for 60 years and this is by far the best spectacle provider I have experienced.”

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Posted 3 years ago

We are absolutely delighted that you had such a positive IOLLA experience Malcolm! Thanks for taking the time to write us such a wonderful review

Posted 3 years ago

“Great after sales service very pleased”

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Posted 3 years ago

Thank you so much Alistar! We really appreciate your kind words

Posted 3 years ago

“Great experience. Efficient friendly and skilled staff. Great environment. Overall excellent experience. Have already recommended to a fre friends 👍🏻”

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Posted 3 years ago

Wow, your new sunglasses look amazing on you Gillian! Fabulous choice! Thank you so much for the lovely review, we really appreciate it

Posted 3 years ago

“Lovely staff - super easy service - fantastic quality glasses. I'll be buying a second pair for sure!”

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Posted 3 years ago

Thank so much for the lovely review Rory! We'd love to see you back in our showroom soon

Posted 3 years ago

“I am delighted with my new glasses and also the service I received, fantastic choice and very good price”

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Posted 3 years ago

Thank you so much for your kind words Elaine, they mean the world to us! We're are so pleased to hear that you love your glasses

Posted 3 years ago

“Excellent service, felt like a valued customer.”

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Posted 3 years ago

Hi Billy, thanks for taking the time to review us and for this amazing feedback! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love!

Posted 3 years ago

“Very pleasant and easy process, staff were very helpful and kind.”

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Posted 3 years ago

Hi Marie, thanks for taking the time to review us! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love!

Posted 3 years ago

“I have two pairs of glasses and a pair of prescription Sunglasses from Iolla, all my orders have been online as I live in NI, their customer service is 100% always so kind and helpful with any queries I had, honestly cannot fault them... how about opening a store in NI 🙃”

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Posted 3 years ago

Hi Ashley, thanks for taking the time to review us and for this amazing feedback! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love! You never know what the future holds!

Posted 3 years ago

“Amazing service in store and received my beautiful new glasses promptly and problem free! They are so stylish and amazing quality! Thank you!”

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Posted 3 years ago

Hi Marian, thanks for taking the time to review us and for this amazing feedback! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love!

Posted 3 years ago

“Replaced my broken glasses in a few days. Saved me buying new lenses. Brilliant service 😊”

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Posted 3 years ago

Hi James, thanks for taking the time to review us! We're so glad to hear you've had a great IOLLA experience and that we could get your glasses up and running again quickly for you!

Posted 3 years ago

“Top quality frames, robust, feel great on, far better than the others I’ve checked out offering the same service. Staff are just lovely and really know what they’re doing. You guys need to go national!”

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Posted 3 years ago

Hi Lesley, thanks for taking the time to review us and for this amazing feedback! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love!

Posted 3 years ago

“Received my glasses as promised within 10 days. Pleased with them, although I thought I ordered a different frame, however not too fussed.”

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Posted 3 years ago

Hi Alistair, thanks for taking the time to review us! We're so glad to hear you've had a great IOLLA experience! We'd hate to think that we made a mistake with your order so if something doesn't seem right or you'd like some help with the frames, please don't hesitate to reach out to us on help@iolla.com.

Posted 3 years ago

“Very good experience with no fuss and specs were excellent.”

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Posted 3 years ago

Hi William, thanks for taking the time to review us! We're so glad to hear you've had a great IOLLA experience and that we could set you up with glasses you love!

Posted 3 years ago

“Very friendly staff, was able to sort out a return for a different color within a few minutes on call.”

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Posted 3 years ago

Hi Amirul, thanks for taking the time to review us! We're so glad to hear you've had a great IOLLA experience and we were able to get you set up with a pair you love!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews