IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iolla is my go-to brand for glasses now. I will order sunglasses next...they fit beautifully and are very trendy. The price is excellent and the quality is spot on.”

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Posted 2 years ago

We're so pleased to hear that you love your glasses Moema! We'll love to make you some fabulous new sunglasses. Thanks for the lovely review

Posted 2 years ago

“Staff where first-class. Very welcoming, will use them again.”

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Posted 2 years ago

Thanks for taking the time to write this lovely review Gordon! Your kind words are very much appreciated

Posted 2 years ago

“Quick friendly service”

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Posted 2 years ago

Thank you for your review Karen! We're so happy to hear you had a great experiencie with IOLLA!

Posted 2 years ago

“Fabulous experience altogether. Staff are superb!!”

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Posted 2 years ago

Thank you for your review Elaine! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Exelent sunglasses 😎”

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Posted 2 years ago

Thank you for your review Agita! We're so happy to hear love your new sunglasses!

Posted 2 years ago

“Amazing as always - so nice that you can go into a store with a problem, then they call call Head Office and actually know the person they're speaking to...to give us confidence that it'll be sorted. Which, of course, it was!”

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Posted 2 years ago

Thank you for your review David! We're so happy to hear you had a great experience with IOLLA and your problem was quickly dealt with!

Posted 2 years ago

“Staff were very efficient, from sales to sorting out my prescription”

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Posted 2 years ago

Thank you for your review David! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Really pleased with my new glasses. Fantastic service and everyone we dealt with was extremely helpful. Will definitely be buying from Iolla again.”

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Posted 2 years ago

Thank you for your review Alexandra! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“My Best Specs in Years. I am beyond happy with my specs and the service from the Edinburgh St James store. I have a small face and am very short sighted and it is extremely difficult to find specs which are fashionable and comfortable. I have had custom made frames which cost £600 and didn’t fit. From IOLLA I chose Vanilla MacDonalds and they are the best specs I have had in years. They fitted perfectly straight out of the box and I can wear them all day in comfort. And I can see!!!! If you are wondering whether IOLLA can cope with a complex high prescription, don’t hesitate. Next time I’m in Edinburgh, I shall buy another pair. And some sunglasses.”

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Posted 2 years ago

Thank you for your review Alix! We're so happy to hear you had a great experience with IOLLA and love your new glasses. I'll be sure to pass your kind words onto the St James team as I know they'll be delighted to hear!

Posted 2 years ago

“I had my eyes tested at a large high street brand, however I did not like the choice of spectacles or the costs. Iolla was recommended to me so I thought I would check it out. What a fantastic find. They have every single shape, size and material that you can think of. The staff were so helpful and gave some great advice on what did and did not suit me. I recieved my new specs in the post within 10 days and they are great.”

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Posted 2 years ago

Thank you for your review Caroline! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“I ordered two sets of prescription(distance) sunglasses online having tried on the virtual try on feature on the website. I had to upload my prescription. I am delighted with my order and would definitely order again.”

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Posted 2 years ago

Thank you for your review Nichola! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Great service and friendly helpful staff. New glasses are superb.”

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Posted 2 years ago

Thank you for your review Donald! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Didn't believe with my prescription I could have varifocals for £145 ... So glad I was wrong ...... Loved my glasses so much I've ordered a 2nd pair...customer service 10/10”

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Posted 2 years ago

Thank you for your review Angela! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“As a returning customer, I had high expectations. Needless to say they were surpassed, in terms of choice, customer service and price. I’ve recommended Iolla to friends and family and on the back of my most recent experience I’ll be shouting louder! Thank you for providing this service”

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Posted 2 years ago

Thank you for your excellent review and recommendations Paul! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Good range of frames for day wear and sunglasses. Such an easy process at Iolla to order new spectacles. I received a notification by email to let me know when the glasses had been dispatched. Delighted with my new sunglasses. Easy process to have any adjustments made to the eyewear if required.”

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Posted 2 years ago

Thank you for your review Jane! We're so happy to hear you had a great experience with IOLLA and love your new sunglasses!

Posted 2 years ago

“Very easy process of taking prescription and getting specs made...”

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Posted 2 years ago

Thank you for your review John! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Bought some IOLLA glasses as a second pair of glasses and I have to say I favour them over my designer ones. Really stylish.”

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Posted 2 years ago

Thank you for your review Sandra! We're so happy to hear you love your new glasses!

Posted 2 years ago

“An amazing service, amazing product. I'm hooked.”

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Posted 2 years ago

Thank you for your review Fiona! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Extremely helpful staff. Put on a bit of a modelling show in front of them as I was confused between 3 pairs of glasses - they were very accommodating of that! Also the order process is extremely straightforward. Iolla has a distrinct style of glasses so their selection is limited but that itself is quite good I feel - either you appreciate their style or not. Since my prescription was quite old I did have to do that after selecting the glasses and then upload it onto their website. That was all fine.”

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Posted 2 years ago

Thank you for your review Abhi! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Visited Edinburgh Shop recently and staff were very friendly and helpful. Got clip ons for glasses I had got last year. It’s a p,easier to visit your shops.”

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Posted 2 years ago

Thank you for your review Sandra! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews