IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

Visit Website

IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly customer service. Fantastic glasses, I'm delighted with them. Can't wait to get my next pair.”

Helpful Report

Posted 2 years ago

Hi Liz, thank you so much for the lovely review! Great choice with the Doyle, have fun choosing your next pair.

Posted 2 years ago

“Brilliant glasses at a great price”

Helpful Report

Posted 2 years ago

Thank you for the great review Fiona!

Posted 2 years ago

“Excellent selection, great retail experience. Attentive staff.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave us a lovey review John!

Posted 2 years ago

“Excellent service - prompt and professional. Very helpful and friendly staff”

Helpful Report

Posted 2 years ago

Thank you for the lovely review Andrew!

Posted 2 years ago

“This was my fourth pair of glasses from Iolla. Excellent service as usual.”

Helpful Report

Posted 2 years ago

Thank you for your review Maureen! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Fantastic quality glasses and really great service. Looking forward to new designs in the coming years. Will be buying again.”

Helpful Report

Posted 2 years ago

Thank you for your review Ryan! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“excellent service initially within Glasgow store and subsequently when ordering online”

Helpful Report

Posted 2 years ago

Thank you for your review Iain! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Excellent service, and great value for money, thank you!”

Helpful Report

Posted 2 years ago

Thank you for your review Lorraine! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Excellent service & product - thank you!”

Helpful Report

Posted 2 years ago

Thank you for your review Karen! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“I love my new specs! Easy to order, lots of choice, amazing price- they arrived perfect! Thank you 😊”

Helpful Report

Posted 2 years ago

Thank you for your review Ruth! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Fantastic!”

Helpful Report

Posted 2 years ago

Thank you for your review Martin! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“I love iolla’s high standard of care and service, and of course the affordable but unique frames!!”

Helpful Report

Posted 2 years ago

Thank you for your review Katerina! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Excellent all round. Many thanks”

Helpful Report

Posted 2 years ago

Thank you for your review Athena! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Great Service and great Specs”

Helpful Report

Posted 2 years ago

Thank you for your review Ross! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Great frames, great service, reasonable price. Delighted repeat customer.”

Helpful Report

Posted 2 years ago

Thank you Rodger for taking the time to write us a lovely review! We are thrilled to hear that you are a delighted repeat customer.

Posted 2 years ago

“Such an easy service to use. Very happy with quality of frames and lenses.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review Catherine!

Posted 2 years ago

“Great choice, service and price for prescription glasses, I have a high prescription and usually pay to have my lenses thinned but this comes included with iolla. This makes buying glasses so much more affordable.”

Helpful Report

Posted 2 years ago

Hi Kristen, thank you for taking the time to write us a lovely review!

Posted 2 years ago

“Lovely glasses and great quality with the price. Helpful, friendly staff. Error made with my prescription but quickly rectified and sent me a £30 voucher to apologise which was a nice touch that I didn’t expect!”

Helpful Report

Posted 3 years ago

Hi Karen, thank you for your review. Great to hear that we managed to turn your expereince around.

Posted 3 years ago

“Great experience of choosing my glasses in the shop despite covid restrictions. Staff were very friendly and helpful but also let me browse the collection at my leisure which I appreciated. Staff also had good knowledge of what frame would best suit my prescription. Great prices and great frames.”

Helpful Report

Posted 3 years ago

“I would not recommend Iolla. The glare in these glasses is troublesome, especially while driving at night, which I will need to buy another pair for as I don't feel like I can drive safely. It's the first time I've used Iolla, and since my purchase in October 2021, I've had to back to the shop 3 times to get the frame tightened. Staff is nice about it but it is a faff as I don't live in town. I've got very poor eyesight, and have always needed to wear glasses, and know the pitfalls of accidentally bending a frame - no idea how I'm doing it. I've not had so much trouble with glasses from any other provider I've used. I've also been frustrated that the Smith Clip-ons seem to have been sold out for 3 months too now. Positives are the nice staff, they're local to Scotland and they have trendy styles and fun shopping environment. But I am going back to my old supplier.”

Helpful Report

Posted 3 years ago

Hi Elisa, thank you for taking the time to write to us with some feedback. We're so sorry to hear you have been let down with your IOLLA experience. In keeping with our Happiness Guarantee, we'd never see a customer stuck with glasses they can't wear so a member of our Customer Support team will reach out to follow up.

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews