IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a fantastic experience in store. Fraser helped me choose my new glasses, and they were ready to pick up just over a week later. All the staff were very helpful when I went in to collect them. I had the arms adjusted slightly and I am very happy with my glasses. So much so, my daughter has just ordered hers from IOLLA too!”

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Posted 11 months ago

Hey Sasha, thank you for taking the time to leave us a review. Our team will be delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 11 months ago

“Great choice of frames and a very quick service with knowledgeable staff. Love my new glasses!”

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Posted 11 months ago

Hey Isobel, thank you for taking the time to leave us a review. Hopefully we'll see you again soon!

Posted 11 months ago

“Great service and a stunning range of stylish and affordable glasses! I loved how relaxed the whole open floor experience was. Just choose a frame and give the representative from IOLLA your prescription. It was so easy.”

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Posted 11 months ago

Hey Robbie, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 11 months ago

“I visited the Edinburgh store from Aberdeen. Quick easy process with a brilliant choice of frames. I got sunglasses and glasses. Deliver a week later to my address. Assistant was very helpfull and friendly.”

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Posted 11 months ago

Hey Anne, thank you for taking the time to leave us a review. We're so glad to hear that you've had a great experience with us here at IOLLA, and we hope to see you again soon.

Posted 11 months ago

“Been in a few times to check out the glasses, went in again on my birthday to finally commit to a pair. Every time I visited the team were so attentive and I love all the styles and set out of the store (I also work in retail so can appreciate a good store layout when I see one). Nat was amazing and so helpful! My dad especially liked it as he was offered tea which he enjoyed. The same as when I went to pick up my glasses - super nice and friendly. The experience was easy and friendly from start to finish; I couldn’t recommend it enough.”

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Posted 11 months ago

Hey Ella, thank you for taking the time to leave us such a lovely review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we will see you again soon!

Posted 11 months ago

“My third pair of glasses from Iolla. As always service was amazing and very helpful staff. Got my glasses quick. Would like a few more pairs to select from that are on the bigger side. However I always love my iolla glasses.”

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Posted 11 months ago

Hey Nicola, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA, and your feedback will be noted!

Posted 11 months ago

“Excellent and fast repeat order. Thank you !”

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Posted 11 months ago

Hey Gillian, thank you for taking the time to leave us a review. We're delighted to hear that you're loving what we do here at IOLLA.

Posted 11 months ago

“great specs. great staff. great company. x”

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Posted 11 months ago

Hey Jemima, thank you so much for your lovely review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 11 months ago

“The shop itself in St James (Edinburgh) it can be hard to navigate and it lacking mirror. Once I got my glass the lady was super helpful in fitting my glasses.”

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Posted 11 months ago

Hey Isla, thank you for taking the time to leave us a review! Your feedback is really important to us, so this will be passed on to the correct teams for consideration.

Posted 11 months ago

“Love my new glasses a lot! They arrived so quickly!”

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Posted 11 months ago

Hey Hannah, thank you for taking the time to leave us a review. We're so glad to hear that you're loving your new specs!

Posted 11 months ago

“Really happy with my sunglasses.”

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Posted 11 months ago

Thanks for taking the time to leave a review Claire. We're so pleased you are loving your new sunglasses!

Posted 11 months ago

“First time customer with Iolla. Service and product is very good. I haven't needed any further adjustments to the glasses which are very comfortable. I will definitely order again from Iolla. Thank you!”

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Posted 11 months ago

Thanks for leaving us this lovely review Jacqueline. We're so glad you had a great experience with us. We cant wait to see you again soon!

Posted 11 months ago

“gave good advice on choosing my sunglasses, and repaired by normal ones as well!”

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Posted 11 months ago

Hey Graham, thanks for taking time to leave us great feedback. We're so glad you have a good time in one of our showrooms!

Posted 11 months ago

“Great service picking my glasses, Popped in a couple of days later and they tightened them no problem. Friendly service, will be back thank you!”

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Posted 11 months ago

Hey Gillian, thanks for taking the time to leave us this great feedback. We're so happy you had a great experience in our showroom with our adjustment service.

Posted 11 months ago

“Great fit, second pair. Recommend Iolla often”

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Posted 11 months ago

Hey Rob, you're looking great in your new IOLLA frames! Thank you for taking the time to leave us a great review.

Posted 11 months ago

“Brilliantly done, love the colours/collections Easy to order, overall excellent service”

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Posted 11 months ago

Hey Terry, thanks for leaving us this great review. We're so glad you had such a good experience with us!

Posted 11 months ago

“Good quality glasses and exceptional customer service”

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Posted 11 months ago

Hey Denisa, thanks for taking the time to leave us this great feedback. We're so happy you are loving your new glasses!

Posted 11 months ago

“I absolutely love my glasses. Thank you so much! You can tell the lenses are excellent quality. Purchasing elsewhere, the lenses alone would cost what this whole set did. Such good value for money and the frames are beautiful too!”

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Posted 11 months ago

Hey Rachel, thanks for taking the time to leave us this lovely feedback! We're so happy you are loving your new glasses and cant wait to see you again soon!

Posted 11 months ago

“I ordered prescription sunglasses using the express service. They arrived at the store within a few days. Couldn’t be happier!”

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Posted 11 months ago

Thanks for leaving us this lovely review Emma. We hope you enjoy your new sunglasses!

Posted 11 months ago

“Great value and excellent in-store service. I have quite a complex prescription so was particularly impressed.”

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Posted 11 months ago

Thanks for taking time to leave a great review Stuart. We're so pleased you are happy with your new glasses!

Posted 11 months ago

IOLLA is rated 4.9 based on 5,074 reviews